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Getting Support
Getting support through Remote Management
(MENU/123) MENU Support Remote Management
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You can use this feature to let Samsung Electronics diagnose your TV remotely when you need
assistance with your TV. You will need to read and agree to the service agreement before using this
feature.
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This function requires an Internet connection.
Getting remote support
You can get one-on-one support offered by a Samsung Remote Support service technician who can
do the following remotely.
●
Diagnose your TV
●
Adjust the TV settings for you
●
Reset your TV to its factory settings
●
Install recommended firmware updates
How does remote support work?
You can get Samsung Remote Support easily by following these steps:
Call the Samsung Contact Center and ask for remote support.
Open the menu on your TV, and then go to the Support section.
Select Remote Management, and then read and agree to the service
agreements. When the PIN screen appears, provide the PIN number to the
agent.
The agent accesses your TV.
Troubleshooting
You can get support for a problem with your TV, or try to troubleshoot known problems. Find information for service.
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