E36GC76PRS User Manual

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Solutions to common problems

Before you call for service, review the following list. It may save you time & expense. The list includes

common occurrences that are not the result of defective workmanship or materials in this appliance.

Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)

Beforeyoucall

Problem Solution

Surface burners

do not light.

• Surfacecontrolknobhasnotbeencompletelyturnedto

position. Turn the

Surface Control knob to and push in and until burner ignites and then turn

controlknobtodesiredamesize.

• Besuregassupplyvalveisopen.

• Burnerportsareclogged.Cleanburner.SeeCleaningtheburnergrates,burner

caps, burner heads in general care & Cleaning section. With the burner off,

clean ports with a small-gauge wire or needle.

• Powercordisdisconnectedfromoutlet(Electricignitionmodelsonly).Besure

cord is securely plugged into the outlet.

• Electricalpoweroutage(electricignitionmodelsonly).Burnerscanbelit

manually.SeeSettingSurfaceControlsinthisUseandCareGuide.

Burnerameonly

lights half way

around burner

• Burnerportsareclogged.Withtheburneroff,cleanportsbyusingasmall-

gauge wire and needle.

• Moistureispresentaftercleaning.Lightlyfantheameandallowburnertooperate

untilameisfull.DrytheburnersthoroughlyfollowinginstructionsintheGeneral

Cleaning section.

Burnerameis

orange

• Dustparticlesinmainline.Allowtheburnertooperateafewminutesuntilame

turns blue.

• Incoastalareas,aslightlyorangeameisunavoidableduetosaltair.

Scratches or

abrasion on

ceramic glass

cooktop surface

• Coarseparticles(suchassaltorsand)arebetweencooktopandutensil.

Besurecooktopsurfaceandbottomofutensilsarecleanbeforeuse.Small

scratches do not affect cooking and will become less visible with use.

• Cleaningmaterialsnotrecommendedforglassceramiccooktophavebeen

used. See Ceramic-Glass CooktopsectioninthisUseandCareGuide.

Metal marks on

ceramic glass

• Slidingorscrapingofmetalutensilsoncooktopsurface.Donotslidemetal

utensils on cooktop surface. Use a mildly abrasive cleanser to remove marks.

Brownstreaks

and specks on

ceramic glass

• Boilovershavecookedontosurface.Userazorbladescrapertoremovesoil.

See instructions under General Care & Cleaning.

• Cleaningmaterialsnotrecommendedforceramic-glasscooktophavebeen

used.Userecommendedcleanersandcleaningmethod.SeeCeramicGlass

CooktopsectioninthisUseandCareGuide.

Areas of

discoloration on

ceramic glass

• Mineraldepositsfromwaterandfood.Wetsurfacewithwaterandsprinkleon

a cooktop cleaning creme, Scrub with a clean damp paper towel until the stain

disappears. Wipe remaining paste away, then apply a small amount of cooktop

cleaning creme and polish with a clean paper towel. Use cookware with clean,

dry bottoms. See Ceramic Glass CooktopsectioninthisUseandCareGuide.

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User Manual - Page 16