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Page 57
Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptoms Possible Cause(s) Possible Solution(s) Page(s)
Picture Reception
Poor or no picture. * TV station problems. Try a different channel. 8/9/20
* Video menu not adjusted properly. Check Video menu option settings. 36
Local interference. * Check for disturbing source. The following may cause image problems or distortion:
Electrical appliances, powerful lights, cars, trucks;
computers or portable phones; medical equipment.
* Appliance too close to TV. If possible increase the distance between the TV
and the offending appliance. Or shut one of them off.
Poor or no color. * Sub-standard broadcast. Try a different channel. 8/9/20
* Sub-standard cable signal. Notify cable company of reception problem.
If a VCR is connected, play a tape.
Picture wobbles * RF not connected, loose. Make or tighten connection. 12/15
or drifts. * Local interference. Try different channel. 8/9/20
Turn off interfering appliance.
* Scrambled CATV channel. Tune to unscrambled channel. 8/9/20
No CATV reception. * Cable not connected. Connect cable to Antenna/Cable (RF) jack. 13/15
* Cable service interrupted. Contact cable service.
* Antenna set, not CATV. Select 'Cable TV' in Setup menu, run Auto Program. 19
Normal picture, poor * Audio muted. Press MUTE or volume right key to increase 8/9
or no sound. sound level.
* Broadcast problem. Try a different channel. 8/9/20
* A/V cables incorrectly connected. Install A/V cables correctly. 14/15/17/18
* Audio Out cable wrong. Install Matrix Out external amplifier/speaker 16
cable correctly.
* Front Surround turned off. Turn Front Surround On in the Audio menu. 35
* No 2nd Audio/ SAP on program. Choose another audio mode option or a 35
different program.
Snowy or * Wrong Ant. connection/location. Move antenna, check connection/location. 12/15
Poor Picture. * TV/VCR button set wrong. Set TV/VCR button on VCR correctly.
* Wrong output channel selected. Set output channels on all A/V equipment to 14/15
same channel (3 or 4).
* Loose connection. Check that all connections are correct. 12-18
* Broadcast problem. Try another channel. 8/9/20
* Video menu options set wrong. Check Video menu brightness controls. 36
TV turns Off. * Sleep Timer turned TV Off. Turn TV back on. 8/9/20
* Off Timer turned TV Off. Turn TV back on. 8/9/20
* Power failure. Check other power outlets.
* Power outlet controlled by switch. Connect TV power cord to outlet that is
(Switch turned off.) not controlled by a switch.
TV turns On. * On Timer turned TV On. Disable On/Off Timer. 29
TV does not turn * On/Off Timer option disabled. Go to Timer option in Setup menu and 29
On/Off per On/Off Timer enable On/Off Timer.
settings.
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