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18
TROUBLESHOOTING
Issue
Cause
Solution
Hot or cold air
being
produced
Normal
Operation
When the unit is in dehumidifying mode it absorbs humid air from room and freezes it
to reduce the humidity.
During the cold cycle there should be cold air coming out of the unit
During the defrost cycle hot dry air should be coming out of the outlet grill.
Unit does not
operate
Is the plug
properly
inserted in the
socket?
Insert the plug into the socket and turn the switch on.
Does the tank
full indicator is
red?
Tank full, float displaced or tank not properly inserted. Empty tank, check float and
make sure tank is properly inserted in unit.
Front louvres
do not open
Louvre
motor is
blocked
Check if anything is blocking the louvre
Try to move gently the louvres up and down while the unit if off
If the above fails return the unit to service centre
Dehumidifier
does not
extract
water
Is the unit set to
a humidity level
lower than the
one in the
room?
Set the humidity level on the humidistat bellow current humidity reading.
Is the
temperature too
low for water
extraction to be
efficient?
Increase temperature in the room or reposition the unit.
Is any intake
grill or discharge
blocked? Is the
unit too close to
walls?
Remove obstructions and restart the unit.
Ensure a distance of at least 20 [cm between the unit & walls
Airflow seems
weak
Is filter dirty or
clogged?
Please service the filters regularly as per user manual.
Unit is noisy
during
operation
Is the unit on an
uneven surface?
Please place on flat horizontal surface.
Is filter clogged?
Please service the filters regularly as per user manual.
E3 or E4
Humidity sensor
error
Use the unit within the prescribed humidity range. Unplug the unit, rest and plug it
back in. If error repeats, call for service centre.
E1 or E2
Temperature
sensor
error
Use the unit within the prescribed temperature range. Unplug the unit, rest and
plug it back in. If error repeats, call for service centre.
E5 or E6
Abnormal Coil
sensor
temperature or
current
Use the unit within the prescribed humidity and temperature range. Unplug the unit,
rest and plug it back in. If error repeats, call for service centre.
Defrost light
on and unit
stops
regularly
Unit is
defrosting
Allow the unit to automatically defrost. The protection will clear after the unit self-
defrosts. Increase temperature in the room if this repeats too often
Tank full red
light
Water tank full
notification
Tank is full or is not in the right position-- Empty the tank and replace in the right
position.
Any other malfunctions will need to be reported to electriQ service centre. Do not attempt unauthorised repairs as
these may invalidate the warranty.
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