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44 Help
Connectivity
Issues
Even though I am
accessing my Camera
from the same Wi-Fi
®
network, I still find my
Camera is shown as
remote. I can only
access it for 5 minutes
at a time.
Please check your wireless router
settings. For example, for Buffalo
brand routers there is an option called
Wireless Isolation. Please disable this
option.
Camera When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve Camera features.
General Which platforms are
supported for
accessing my Camera?
Minimum requirement:
Windows
®
7*
*Java browser plug-in needed
Mac OS
®
version 10.7
Chrome™ version 24
Internet Explorer
®
version 9
Safari
®
version 6
Java™ version 7
Firefox
®
version 18.0
Adobe
®
Flash
®
Player 15.0
Android™ 4.2
iPhone
®
/iPad
®
iOS version 7.0
General I do not hear any sound
when I am accessing a
remote Camera.
You can tap on the speaker icon in the
video stream screen to hear audio. By
default the audio is not ON when you
are accessing a remote Camera.
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