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Help 41
ENGLISH
Trou b les h ooti n g for Wi- Fi
®
Internet Viewing
Category Problem
Description / Error
Solution
Account I am unable to login
even after registration.
Please check your user name and
password.
Account I receive an error
message saying: "Email
ID is not registered".
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Account What do I do if I forget
my password?
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An email will be sent
to your registered email address.
Account I am unable to receive a
new password although
I have used the "Forgot
password" option.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Connectivity
Issues
I get a message: We
are having problems
accessing your
Camera. This could be
due to the lack of an
internet connection.
Please wait and try
again later.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
Router.
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