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www.BISSELL.com
14
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch o and disconnect from electrical
outlet before performing maintenance or troubleshooting checks.
Problem Possible causes Remedies
Reduced spray
or
no spray
Spray nozzle clogged. Clean spray nozzle using an unfolded paper
clip.
Clean water/solution tank
empty.
Check/fill tank.
Clean water/solution tank insert
clogged.
Clean insert at bottom of clean water/solution
tank.
Pump needs priming. Gently lift clean water/solution tank while
depressing the spray trigger OR gently
squeeze clean tank while depressing spray
trigger.
Clean tank not fully seated. Remove and reinstall clean tank.
Spot cleaner
won’t pick
up cleaning
solution
Poor upholstery/carpet
tool position.
Reposition upholstery/carpet tool
on surface, follow recommended cleaning
procedures.
Dirty water tank is full. Empty dirty water tank.
Excess solution in flex hose. Lift tool and point upwards to allow water in
hose to flow into the dirty water tank.
Incorrect cleaning formula. Use BISSELL 2X Portable Machine formulas
only.
Dirty tank is improperly seated
onto base.
Remove dirty tank and reseat onto unit.
Dirty tank plug is unplugged. Push in dirty tank plug until properly sealed.
Deep Stain
Tool is
Over-Spraying
Formula
(Formula is
Spraying
Out the Sides)
Formula trigger is being pulled
when tool is above carpeting.
Make sure the Deep Stain Tool’s formula
injection needles are burrowed deeply within
your carpeting before pressing the formula
spray trigger. To avoid over-spraying, make
sure the tool stays in direct contact with the
carpet at all times.
Deep Stain Tool is being used
on upholstery.
The Deep Stain Tool is designed for high-pile
carpets and rugs. Switch to the 3” Tough
Stain Tool for upholstery cleaning.
Dirty Water
Tank Leaking
Duckbill valve is dirty. Clean the duckbill valve that is located at
the bottom of the dirty water tank. Once
cleaned, make sure it is placed securely
back in place.
Float stack not fully locked on
dirty tank.
Remove float stack and twist until arrow is
aligned with lock symbol on dirty tank pg. 12.
Dirty tank not properly seated
onto machine.
Remove and reseat onto unit.
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