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troubleshoot guide
40
TROUBLESHOOT GUIDE
40
French fries are not crispy when they come out
of the Duet.
1. The crispiness of the fries depends on the amount of oil and
water in the fries.
2. Make sure you dry the potato sticks properly before adding
oil. Cut the potato sticks smaller and dry them for a crispier
result. Add slightly more oil on potatoes before placing in
Duet for a crispier result.
If the unit needs to be replaced or returned to the manufacturer,
please contact Customer Service Department at: 1-877-689-2838 or
help@nuwavenow.com.
Error Code LID is displayed and unit is not cooking.
1. The wrong lid is being used for specic cooking function. Place
the correct lid on the Duet.
2. The lid is not properly in place on the Duet. Ensure lid is
correctly in place.
3. If correct lid is on unit and correctly in place (or locked) and
error LID is still displayed, turn OFF, unplug unit, and contact
Customer Service.
Error Code POT is displayed and unit is not cooking.
Pot was not placed in or is not in unit correctly. Place pot in unit
before cooking. Make sure the pot is placed in Duet correctly.
Error Code Er1 is displayed and unit is not cooking.
Turn the unit off and unplug to cool. If still not working after cooling
and turned on, contact Customer Service.
Error Code Err1 is displayed and unit is not cooking.
Temperature Sensor Short Circuit. Contact Customer Service.
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