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37
Troubleshooting
If the unit appears to be operating erratically, try to diagnose and correct the problem using the following instructions. If
the problem persists, consult with qualified Sony personnel.
Power
Picture
On-screen display
Error Handling
Symptom Cause and Remedy Page
The power is not turned on. Check the indicators. 39
After the AC power cord is connected, it may take about 10 seconds until the unit is ready
to be turned on. Wait a while then turn on the unit.
–
The power is suddenly turned off. Check that “Power Saving” in the Setup menu is set to “Standby.” 27
Set “Power Saving” to “Off.” 27
Symptom Cause and Remedy Page
No picture. Check that the connecting cable is connected to the external equipment properly. 10
Select the input source correctly using the INPUT button. 12
Check that the computer signal is set for output to an external monitor.
If a notebook computer and the signal is output to its display and an external monitor, the
external monitor’s image may not be displayed correctly. Set your computer to output the
signal to only an external monitor.
–
The picture has ghosts. Video images are displayed in 3D. Watch the 3D video images using the 3D glasses, and
set “2D-3D Display Sel.” to “3D.”
12, 28
Bright or dark area of the video
appears too bright or too dark.
This symptom may occur when a signal level other than those of HDMI standard is input.
Switch the output level of the connected equipment, or switch the Dynamic Range on the
Function menu of the unit.
28
The picture is too dark. Adjust “Contrast” or “Brightness” on the Picture menu properly. 20
The picture is not clear. Adjust the focus. 7
Condensation has accumulated on the lens. Leave the unit for about two hours with the
power on.
–
The color of characters or the picture
is not appropriate.
Select the desired color registration in “Panel Alignment” on the Installation menu. 32
Image is left on the projection image.
(Image retention)
When high contrast non-moving images are displayed for a long period of time, there may
be some image retention on the projection image. This is only a temporary condition.
Turning off the power for a while will eliminate the retained image.
–
Symptom Cause and Remedy Page
On-screen display does not appear. Set “Status” on the Setup menu to “On.” 26
Check if the ON/STANDBY indicator should light in green. When the ON/STANDBY
indicator blinks in green, the unit is starting up. Wait until it stops blinking and remains lit
in green.
7
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