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LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS:
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a
Hestan Indoor Cooling product (the “Product”) from an HCC authorized dealer that the Product
is free from defective materials or workmanship for a period of two (2) years from the date
of original retail purchase or closing date for new construction, whichever period is longer
(“Limited Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option, any part
or component of the Product that fails due to defective materials or workmanship during the
Limited Warranty Period. This Limited Warranty is not transferable and does not extend to
anyone beyond the original consumer purchaser (“Purchaser”). This Limited Warranty is valid
only on Products purchased and received from an HCC authorized dealer in the fifty United
States, the District of Columbia and Canada. This Limited Warranty applies only to Products in
non-commercial use and does not extend to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE:
If the Product fails during the Limited Warranty Period for reasons covered by this Limited
Warranty, the Purchaser must immediately contact the dealer from whom the Product was
purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying
the cost to make the Product reasonably accessible for service. Service is to be provided during
normal business hours of the authorized Hestan Commercial Service Provider. To the extent
Purchaser requests service outside of the normal business hours of the authorized Hestan
Commercial Service Provider, Purchaser will pay the difference between regular rates and
overtime or premium rates. Purchaser is required to pay all travel costs for travel beyond 50
miles (one way) from the nearest authorized Hestan Commercial Service Provider.
EXTENSIONS TO TWO YEAR LIMITED WARRANTY PERIOD:
In addition to the Two-Year Limited Warranty, the following components have extended
warranty coverage as specifically set forth below:
The Product’s compressor, condenser, evaporator, drier and all connecting tubing (where
applicable are warranted to be free from defects in material and workmanship under normal
non-commercial use and service for a period of five (5) years of the original Purchaser. This
excludes surface corrosion, scratches, and discoloration which may occur during normal use
and is limited to replacement of the defective part(s), including labor, shipping and handling, as
applicable.
The Product’s compressor, condenser, evaporator, drier and all connecting tubing (where
applicable) are warranted to be free from defects in material and workmanship under normal
non-commercial use and service for a period of twelve (12) years of the original Purchaser. This
excludes surface corrosion, scratches, and discoloration which may occur during normal use
and is limited to replacement of the defective part(s), with the Purchaser paying all other costs,
including labor, shipping and handling, as applicable.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay
for: damage to or defects in any Product not purchased from an HCC authorized dealer; color
variations in color finishes or other cosmetic damage; failure or damage from abuse, misuse,
accident, re, natural disaster, commercial use of the Product, or loss of electrical power or gas
supply to the Product; damage from alteration, improper installation, or improper operation
of the Product; damage from improper or unauthorized repair or replacement of any part or
component of the Product; damage from service by someone other than an authorized agent or
©2019 Hestan Commercial Corporation
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