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46
Troubleshooting /
Troubleshooting
Before calling for service, review the checkpoints below. Any service calls regarding
normal situations (No Defect Cases) will be charged to users.
General
Temperature
Symptom Possible causes Solution
Fridge/freezer does
not operate.
Fridge/freezer
temperature is
warm.
• Power cord is not plugged in
properly.
• Properly plug in the power
cord.
• Temperature control is not set
correctly.
• Set the temperature lower.
• Refrigerator is located near a
heat source or direct sunlight.
• Keep the refrigerator away
from direct sunlight or a heat
source.
• Not enough clearance
between refrigerator and
sides/rear.
• We recommend that the gap
between the refrigerator and
nearby walls (or cabinets) is
more than 50 mm.
• Vacation mode is activated. • Deactivate vacation mode.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
Fridge/freezer is
over-cooling.
• Temperature control is not set
correctly.
• Set the temperature higher.
Interior wall is hot.
• Refrigerator has heat-proof
piping in the interior wall.
• To prevent condensation
from forming, the refrigerator
has heat-proof piping in the
front corners. If the ambient
temperature rises, this
equipment may not work
effectively. This is not a
system failure.
RT3000TH_DA68-03374F-00_EN+HI.indd 46 2019-12-05 3:31:57
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