Loading ...
Loading ...
Loading ...
28 49-3000217 Rev 5
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Incomplete cycle or
timer not advancing
Automatic load
redistribution
Timer adds up to 3 minutes to cycle for each rebalance.
11 or 15 rebalances may be done. This is normal
operation.
Do nothing; the machine will finish the wash cycle.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting
on it.
Household drain may be
clogged
Check household plumbing. You may need to call a
plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
Loud or unusual
noise; vibration or
shaking
Cabinet moving Washer is designed to move 1/4” to reduce forces
transmitted to the floor. This movement is normal.
All rubber leveling legs are
not firmly touching the floor
Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven,
adjust the rubber leveling legs so they are all firmly
touching the floor and locked in place.
Unbalanced load Pause unit, open door and manually redistribute load. To
check machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
No power/washer not
working or dead
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
Automatic self system
checks
First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
“H2O SUPPLY”
appears in display
Water not entering washer See the Consumer Help Indicator section for details.
“CAnCELEd”
appears in display
Washer paused or stopped See the Consumer Help Indicator section for details.
“door” appears in
display
Door not fully closed or
3 cycles started without
opening door in between
See the Consumer Help Indicator section for details.
Snags, holes, tears,
rips or excessive
wear
Overloaded Do not exceed maximum recommended load sizes.
See recommended maximum load sizes in the Loading
section.
Pens, pencils, nails, screws
or other objects left in
pockets
Remove loose items from pockets.
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
Fasten snaps, hooks, buttons and zippers.
Control time wrong
or changes
This is normal During spin the washer may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase
or jump.
Loading ...
Loading ...
Loading ...