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49-3000217 Rev 5 27
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Not draining
Not spinning
Not tumbling
Load is out of balance Redistribute clothes and run Rinse & Spin.
Increase load size if washing small load containing heavy and
light items.
Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump
Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
Leaking water Door gasket is damaged Check to see if gasket is seated and not torn. Objects left in
pockets may cause damage to the washer (nails, screws, pens,
pencils)
Water may drip from the door when the door is opened. This is a
normal operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is
left in this seal and can cause a small leak
Check back left of washer
for water
If this area is wet, you have oversudsing condition. Use less
detergent.
Fill hoses or drain hose is
improperly connected
Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured
to drain facility.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Dispenser clogged Powder soap may cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box. Please refer to
Care and Cleaning section.
Incorrect use of detergent Use only HE and correct amount of detergent.
Dispenser box cracked If new installation, check for crack on inside of dispenser box.
Clothes too
wet
Load is out of balance Redistribute clothes and run Rinse & Spin.
Increase load size if washing small load containing heavy and
light items.
The machine will slow the spin speed down to 410 rpm if it has a
hard time balancing the load. This speed is normal.
Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump
Filter.
Overloading The dry weight of the load should be less then 16 lbs.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
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