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ENGLISH - 29
TROUBLESHOOTING
Problem What to do
Poor sound quality
• Use a dierent music source.
• Pair a dierent mobile device (see page 19).
• Disconnect the second mobile device.
• Move the mobile device closer to the headphones, and away from any
interference or obstructions.
• Clear any debris or wax buildup from the earbuds and
headphone nozzles.
Headphones don’t
charge
• Open the hinged door on the bottom of the right earbud and securely
connect the small end of the USB cable to the USB connector.
Make sure the connector on the cable is correctly aligned with the
connector on the headphones.
• Secure both ends of the USB cable.
• If your headphones have been exposed to high or low temperatures,
let the headphones return to room temperature and then try
charging again.
StayHear®+ Sport tips
falling o
Securely attach the tips to the earbuds (see “Changing the StayHear®+
Sport tips” on page 16.)
Lost StayHear®+
Sport tip
Contact Bose customer service for replacement tips.
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