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36 37
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO dO
No steam is generated • Machine is not turned
On
Ensure the machine is
plugged in, switched On
at the power outlet and the
POWER button is pressed
On.
• Water tank is empty Refer to ‘Filling The Water
Tank’, page 12.
• Steam Dial is not in
STEAM position
Turn the steam dial to the
STEAM position.
• Steam Wand is blocked Use the pin on the cleaning
tool to clear the opening. If
the steam wand continues
to be blocked remove the
tip of the steam wand using
the spanner in the middle
of the cleaning tool. Refer
to ‘Care and Cleaning’,
page 30.
Milk is not creamy after
texturing
• Not enough steam Steam wand may be
blocked. Refer to ‘Care
and Cleaning’, page 30.
Use cold fresh milk.
Refer to ‘Texturing Milk’,
page 23.
Machine is not working The safety thermal-cut
may have activated due
to the pump or grinder
overheating.
Turn the machine off and
allow to cool for about
30–60 minutes.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO dO
No ground coffee coming
from grinder
• No coffee beans in
hopper
Fill hopper
• Blocked grinder chute Clean and clear grinder
chamber and chute.
Refer to ‘Advanced Grinder
Cleaning’, page 29
• Water / moisture in
grinder chamber
and chute
Clean and clear grinder
chamber and chute.
Refer to ‘Advanced Grinder
Cleaning’, page 29
Grinder does not start
when micro switch is
pressed.
• Bean Hopper safety
interlock is open
FILTER SIZE LEDs are
both flashing (hopper is
not correctly in place)
Remove hopper, check for
debris and then replace
the hopper into the correct
location
Too much/too little
ground coffee is being
delivered to the filter
basket
• Grind amount settings
are incorrect for
particular grind size
Use the grind amount dial
to increase or decrease the
grind amount
Too much/too little
espresso is being
delivered to the cup
• Grind amount settings
and or grind size require
changing
Reset the machine to
defaults or re-program new
coffee dose settings
Grinder is making a loud
‘ratchet’ noise
• Blockage or foreign
object in grinder
Switch the grinder Off
immediately. Remove
hopper & clear blockage in
the chute. Remove Upper
Burr and clear Lower
Burr. Refer to ‘Cleaning of
Conical Burrs’ on page 29
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