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29
English
Troubleshooting
This chapter outlines the most common problems you may encounter while using
the machine. If you are unable to solve the problem using the information provided
below, visit the FAQ sections on www.gaggia.com or www.gaggia.it or contact
either the Customer Service Centre or the local distributors in your country.
Problem Cause Solution
The machine does not
switch on.
The machine is not connected. Check that the power cord has been inserted
correctly.
The ON/OFF button has not been
pressed long enough.
Keep the ON/OFF button pressed for a few
seconds
The drip tray lls up
quickly.
This is a normal phenomenon. The
machine uses water to rinse the
internal circuit and the brew group.
Part of the water ows through the
internal system directly into the
drip tray.
Empty the drip tray when the red indicator
appears through the grill.
We recommend that a cup be placed under the
dispensing spout to collect the rinse water
The display
continuously shows the
“coffee pucks container
full” icon.
The coffee pucks container has
been emptied when the machine
was off.
Always empty the coffee pucks container when
the machine is on. If you empty the coffee
pucks container when the machine is off, the
coffee cycle counter does not reset. In this
case, the display shows the icon even if the
container is not full.
The coffee grounds drawer has
been put back too quickly.
Always wait about 5 seconds when you replace
the coffee pucks container. This way, the
counter will reset to zero.
The machine requests
the coffee pucks
container to be emptied
even if it is not full.
The machine has not reset the
counter the last time the coffee
pucks container has been emptied.
Always wait about 5 seconds when you replace
the coffee pucks container. This way, the
coffee grounds counter will reset to zero.
Always empty the coffee pucks container when
the machine is on. If you empty the coffee
pucks container when the machine is off, the
coffee cycle counter does not reset.
The coffee pucks
container is full and
the “coffee pucks
container full” icon is
not shown.
The drip tray has been removed
without emptying the
coffee pucks container.
When removing the drip tray,
also empty the coffee pucks
container, even if it is almost empty. This way,
the coffee pucks container will
reset to zero and it will start to
count the coffee pucks correctly again.
Impossible to remove
the brew group.
The brew group is not in its correct
position.
Close the service door. Switch the machine off
and then back on. Wait for the display to show
the ready message, then remove the brew
group.
4219-465-03691 MAN. GAG.MAGENTA PRESTIGE EN-NL-PL Rev 01.indd 29 21/01/2021 12:42:18
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