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13
The remote control does not
work.
1. Make sure the battery is properly installed, and the plastic
tab is removed.
2. Make sure the ON/OFF switch on the control panel is turned
on. The remote control will not work unless the ON/OFF
switch on the control panel is turned on.
3. Remove objects that may be in the way. Aim the remote
control at the receiver in the center of the front panel.
4. Don’t press the remote control buttons too quickly. Give the
unit time to respond to your commands.
The power cord, or the outlet
faceplate, is hot.
Turn the heater off immediately. Wait for the cord to cool and
unplug the heater. See the warnings on Page 4 for possible
causes. Call an electrician to examine your home’s wiring.
The thermostat (TEMP button)
does not work.
1. Make sure the heater is turned on. The thermostat will not
work unless the heater is turned on.
2. Make sure the thermostat is not set too low. If the thermostat
is set lower than room temperature, the heater will turn off.
3. If the thermostat was overridden by the heater button, press
the temp button to restart the thermostat.
FAQ - FREQUENTLY ASKED QUESTIONS
Question
Answer
Can I leave the heater
running overnight?
No. This heater is not intended to be a primary heat source. It is
designed to provide supplemental heat, and should not be left
running continuously for more than eight hours.
Is the fireplace safe to use on
carpet?
Yes. However, please note the warnings on Pages 2 and 3 about
the safe placement of the heater. The vents must NEVER be
blocked, and must always be kept clear. The insert must ALWAYS
be used WITH the mantel, never by itself. Use on the carpet may
require additional cleaning of the vents with a vacuum.
How much does it cost each
month to run the heater?
Example: 1500 Watts equals 1.5 Kilowatt Hours (KWH). Contact
your utility to find out the cost per KWH. Then, use this formula: 1.5
x ($0.00/KWH) = $0.00 per hour. For example: If the utility charges
$0.20 per KWH, then the cost is 1.5 x $0.20 = $0.30 per hour. If
you run the heater 5 hours per day, the cost will be 5 x $0.30 =
$1.50/day. 30 days x $1.50 = $45.00/month.
Should the motor be loud
when the heater is running?
No. The flame effect motors and heater blowers are not silent, but
they should not be loud. Since these motors are not serviceable
by the consumer, the product will need to be returned to the store.
Can I get replacement parts
for my electric heater?
Some parts can be replaced. Please contact our Customer
Service representative to check availability.
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