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12
Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
ALWAYS turn the heater OFF and unplug the power cord from the outlet before
cleaning, performing maintenance, or moving this fireplace. Failure to do so could result
in electric shock, fire, or personal injury.
Electrical and Moving Parts:
• The fan motors are lubricated at the factory and will not require lubrication.
• Electrical components are integrated in the fireplace and are not serviceable by the consumer.
Storage:
• Store heater in a clean dry place when not in use.
WARNING! No servicing should be performed by the consumer. DO NOT repair or
service the unit yourself. For service, call a certified electrician.
TROUBLESHOOTING GUIDE
PROBLEM
SOLUTION
There is no power to the unit.
1. Make sure the power cord is plugged into a working 120V
AC electrical outlet.
2. Check for a tripped circuit breaker, or a blown fuse.
3. If the unit had been working, but then turned off by itself, the
temperature limiting control must be reset. Please see
instructions on Page 5.
The control panel doesn’t work.
Make sure the ON/OFF switch on the control panel is turned on.
The flame effect does not work.
Make sure the ON/OFF switch on the control panel is turned on.
The flame effect does not turn
off when I press the flame button.
The flame effect stays on until the ON/OFF switch is turned off.
The heater does not work.
1. Make sure the heat enable switch on the side of the insert is
turned ON. If not, the heater will not turn on.
2. Make sure the ON/OFF switch on the control panel and the
flame effect are both turned on. The heater will not work
unless the flame effect is on.
3. Make sure the thermostat is not set too low. If the thermostat
is set lower than room temperature, the heater will not turn
on.
Hot air does not blow when the
heater is first turned on.
The fans blow cool air before the heating elements turn on, and
after they turn off, to prevent overheating. This is normal.
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