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TROUBLESHOOTING
42
|
ENG
SYMPTOM SOLUTION
Google Assistant
doesn’t respond or
play audio
Make sure Google Assistant has been set up using the
Bose Music app (see page 20).
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Google Assistant
is available.
Make sure you are using the most up-to-date version of the
Google Assistant app.
Make sure your mobile device is compatible.
Remove Google Assistant from the speaker using the Bose Music
app. Then, add Google Assistant again.
Choose Pandora or Spotify as your default audio service (see
page 25).
Make sure you use the same audio service account on the Bose
Music app and Google Assistant app.
Google Assistant may not support your request. New
features are added periodically.
For additional support, visit:
https://support.google.com/assistant
Change Google
Assistant’s personal
result settings
To turn o personal results or change the account for personal
results, use the Settings menu in the Google Assistant app.
Speaker doesn’t connect
to a Bose SoundLink
Bluetooth speaker or
Bose headphones
Make sure that your Bose SoundLink Bluetooth speaker or
headphones are powered on, within 30 ft (9 m) of your Bose
Home Speaker 450, and ready to connect to another device. For
more information, refer to your product owner’s guide.
Speaker doesn’t
reconnect to a
previously-connected
Bose SoundLink
Bluetooth speaker or
Bose headphones
On your Bose SoundLink Bluetooth speaker or headphones, use
the product controls to cycle through the product device list
until you hear the name for your Bose Home Speaker 450. For
product-specific instructions, refer to your product owner’s guide.
NOTE: Certain speakers and headphones, including Bose Noise
Cancelling Headphones 700, don’t support the ability to
cycle through the product device list. To reconnect those
products, see “Connect using the Bose Music app” on
page 37.
Delayed audio from
a connected Bose
SoundLink Bluetooth
speaker or
Bose headphones
Not all Bose SoundLink Bluetooth speakers and headphones
can play audio in perfect sync when connected to the speaker.
To check if your product is compatible, visit:
worldwide.Bose.com/Support/Groups
Install any available software updates for your Bose SoundLink
Bluetooth speaker or headphones. To check for updates, open the
appropriate Bose app for your product on your mobile device or
visit btu.Bose.com on your computer.
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