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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker, try these solutions first:
• Make sure the speaker is connected to a live AC (mains) outlet (see page 14).
• Secure all cables.
• Verify the state of the light bar (see page 31).
• Download the Bose Music app and run available software updates.
• Move the speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the speaker within the recommended range of your wireless router or mobile
device for proper operation.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM SOLUTION
Speaker doesn’t
power on
Plug the power cord into a dierent AC (mains) outlet.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Speaker doesn’t respond
during setup
Make sure you are using the Bose Music app for setup.
NOTE: If the app doesn’t prompt you for setup, go to the
My Products screen and add your speaker.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Bose Music app doesn’t
work on mobile device
Make sure your mobile device is compatible with the Bose
Music app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device, then reinstall
the app (see page 15).
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