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TROUBLESHOOTING
40
|
ENG
SYMPTOM SOLUTION
Speaker doesn’t connect
to Wi-Fi network
In the Bose Music app, select the correct network name, and
enter network password.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
Enable Wi-Fi on the device you are using for setup .
If your network information has changed, try connecting to a
dierent Wi-Fi network (see page 16).
Close other open applications on your mobile device.
If your router supports both 2.4GHz and 5GHz bands, make sure
both your mobile device and the speaker are connecting to the
same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Uninstall the Bose Music app on your mobile device. Unplug
the power cord, wait 30 seconds and firmly plug it into the
AC (mains) outlet. Download the app and restart setup.
Intermittent or no audio
Increase the volume on the speaker and mobile device.
Stop other audio or video streaming applications.
Switch to a dierence source.
Play audio from a dierent application or music service.
Make sure you’re using a compatible Bluetooth mobile device.
Restart your mobile device.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Move the speaker closer to your mobile device.
Move the speaker closer to the router.
Speaker doesn’t connect
to Bluetooth device
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the speaker from the Bluetooth list on your device.
Connect again (see page 27).
Connect a dierent mobile device (see page 27).
Make sure you’re using a compatible Bluetooth mobile device.
Remove the speaker from your mobile device Bluetooth device
list and connect again (see page 27).
Clear the speaker device list (see page 28).
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