© 2021 by Snow Joe
®
, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
A Division of Snow Joe
®
, LLC
R
OPERATOR’S MANUAL
Model iON100V-21LM-RM Form No. SJ-iON100V-21LM-RM-880E-MR2-V2
CORDLESS LAWN MOWER
100V MAX* | 5.0 Ah | 20-INCH
© 2021 by Snow Joe
®
, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
1
A Division of Snow Joe
®
, LLC
R
OPERATOR’S MANUAL
Model iON100V-21LM-RM Form No. SJ-iON100V-21LM-RM-880E-MR2-V2
CORDLESS LAWN MOWER
100V MAX* | 5.0 Ah | 20-INCH
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Always follow these safety guidelines. Failure to do so may
result in serious bodily injury or death.
General Safety WARNINGS!
When using this cordless lawn mower, basic safety
precautions should always be followed to reduce the
risk of re, electric shock and personal injury. These
precautions include:
mWARNING! Do not operate without the entire grass
collection bag, discharge guard, rear guard or other safety
protective devices in place and in proper working order.
mWARNING! The use of any other accessory or
attachment might increase the risk of injury.
mWARNING! To reduce the risk of injury, inspect the
grass collection bag assembly frequently and replace with
recommended replacement if there are signs of wear or
deterioration.
Before using the mower, take the time to familiarize yourself
with the controls, especially how to stop the mower in
an emergency. The only individuals who should use the
mower are those who have a thorough understanding of the
instructions and who know how to operate the machine.
Children should never be allowed access to the mower.
Retain this manual for future reference and reread it at the start
of each mowing season.
mWARNING! Contact with moving parts may cause
entanglement, dismemberment or other serious bodily
injury. Always keep body parts (i.e. hands, feet) a safe
distance away from moving parts. Ensure all covers and
guards are securely in place before use.
Hot surfaces (i.e. the motor) may ignite ammable or
combustible items and cause a re or explosion, which
can result in serious bodily injury. Keep the mower a safe
distance away from ammable or combustible items until
surfaces that are hot have completely cooled. Do not store
the mower near ammable or combustible items.
A damaged blade or worn blade nut may break o the
mower assembly and cause serious injury. Replace the
damaged blade or blade nut before using the mower.
1. Avoid dangerous conditions – Do not use the mower in
the rain or when the grass is damp or wet.
2. Keep children, bystanders and pets away – Always
keep children and spectators a safe distance away from
the mower during operation and as the machine cools.
3. Dress properly – Always wear personal safety gear
(i.e. glasses, rubber gloves, protective footwear and dust
masks) and proper clothing when using the mower.
Loose clothing, long hair or jewelry may get caught in
the moving parts.
4. Use the right appliance – Do not use the lawn
mower for any applications other than those for which
it was intended.
5. Do not force the lawn mower – It will perform better with
less likelihood of personal or mechanical injury if it is used
at the rate for which it was designed.
6. Do not overreach – Keep proper footing and balance at
all times.
7. Stay alert – Always be alert and watch what you are
doing. Use common sense. Do not operate the lawn
mower when you are tired or under the inuence of
alcohol or drugs.
8. Disconnect the lawn mower – Turn OFF and remove the
battery and the safety key when the mower is not in use,
before servicing it, when changing accessories and when
performing any other maintenance task.
9. Store idle lawn mower indoors – When not in use, the
lawn mower should be stored indoors in a dry, locked
place out of the reach of children.
10. Maintain the lawn mower with care – Keep cutting
edges sharp and clean for best and safest performance.
11. Use personal protective equipment. Always wear eye
protection – Protective equipment such as safety glasses,
a dusk mask, non-skid safety shoes, a hard hat, and
hearing protection, when used for appropriate conditions,
will reduce the possibility of personal injuries.
12. Avoid unintentional starting – Ensure the switch is in the
OFF position before insert the battery or the safety key,
or before picking up or carrying the tool. Carrying power
tools with your nger on the switch or charging power
tools with the switch ON can lead to accidents.
13. Remove any adjusting key or wrench before starting
the power tool – A wrench or a key left attached to a
rotating part of the power tool may result in personal injury.
2
14. Keep cutting blade sharp and clean –
Properly maintained cutting blades with sharp edges are
less likely to bind and are easier to control.
15. Keep all parts of the body away from the cutting blade
– Do not remove cut material or hold material to be cut
when blade is moving. Make sure the switch is o when
clearing jammed material. A moment of inattention while
operating the product may result in serious personal injury.
16. If the lawn mower strikes a foreign object, follow
these steps:
i) Stop the lawn mower by releasing both the self-propel
lever and the switch lever.
ii) Remove the battery and the safety key.
iii) Inspect for damage.
iv) Repair any damage before restarting and operating
the lawn mower.
17. Only use identical replacement blades and
other genuine parts.
18. Keep guards in place and in proper working order.
Electrical Safety
1. If the battery charger cable is damaged, please call the
Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
2. If charging the power tool in a damp location is
unavoidable, use a residual current device (RCD)
protected power supply. The using of an RCD reduces the
risk of electric shock.
3. Avoid body contact with earthed or grounded surfaces
such as pipes, radiators, ranges and refrigerators. There is
an increased risk of electric shock if your body is earthed
or grounded.
4. Do not expose power tools to rain or wet conditions.
Water entering a power tool will increase the risk of
electric shock.
5. Do not abuse the charging cord. Never use the cord
for carrying, pulling or unplugging the charger. Keep
cord away from heat, oil, sharp edges or moving parts.
Damaged or entangled cords increase the risk of
electric shock.
6. Battery charger is for indoor use only. Do not charge lawn
mower in rain, or in wet locations.
Battery + Charger
Safety Instructions
We pay a great deal of attention to the design of every battery
pack to ensure that we supply you with batteries that are safe,
durable and have a high energy density. The battery cells have
a wide range of safety devices. Each individual cell is initially
formatted and its electrical characteristic curves are recorded.
This data is then used exclusively to be able to assemble the
best possible battery packs.
Despite all the safety precautions, caution must always be
exercised when handling batteries. The following points must
be obeyed at all times to ensure safe use. Safe use can only
be guaranteed if undamaged cells are used. Incorrect handling
of the battery pack can cause cell damage.
IMPORTANT! Analyses conrm that incorrect use and poor
care of high-performance batteries are the main factors
responsible for personal and/or product damage.
mWARNING! Use only approved replacement batteries;
other batteries may damage the lawn mower and cause it to
malfunction, which can lead to serious personal injury.
mCAUTION! To reduce the risk of injury, charge the
iON100V-5AMP battery pack only in their compatible charger
(model iON100V-RCH). Other types of chargers present risk of
re, personal injury, and damage. Do not wire a battery pack to
a power supply plug or car cigarette lighter. Such misuse will
permanently disable or damage the battery pack.
• Avoid dangerous environments – Do not charge the
battery pack in rain, snow or in damp or wet locations.
Do not use the battery pack or charger in the presence of
explosive atmospheres (gaseous fumes, dust or ammable
materials) because sparks may be generated when inserting
or removing the battery pack, which could lead to a re.
• Charge in a well-ventilated area – Do not block the
charger vents. Keep them clear to allow for proper
ventilation. Do not allow smoking or open ames near a
charging battery pack. Vented gases may explode.
NOTE: The safe temperature range for the battery is
50°F (10°C) to 104°F (40°C). Do not charge the battery
outside in freezing weather; charge it at room temperature.
• Maintain charger cord – When unplugging the charger,
pull the plug, not the cord, from the receptacle to reduce
the risk of damage to the electrical plug and cord.
Never carry the charger by its cord or yank it by the cord
to disconnect it from the receptacle. Keep the cord away
from heat, oil and sharp edges. Make sure the cord will not
be stepped on, tripped over or subjected to damage or
stress when the charger is in use. Do not use the charger
with a damaged cord or plug. Replace a damaged charger
immediately.
3
• Do not use an extension cord unless it is absolutely
necessary – Using the wrong, damaged or improperly
wired extension cord poses a risk of re and electric shock.
If an extension cord must be used, plug the charger into a
properly wired 18 gauge or larger extension cord with the
female plug matching the male plug on the charger. Make
sure that the extension cord is in good electrical condition.
• Charger iON100V-RCH is rated for 100 – 120V AC
only – The charger must be plugged into an appropriate
receptacle.
• Use only recommended attachments – Use of an
attachment not recommended or sold by the battery
charger or battery pack manufacturer may result in risk of
re, electric shock or personal injury.
• Unplug charger when not in use – Make sure to remove
battery pack from unplugged chargers.
mWARNING! To reduce the risk of electric shock,
always unplug the charger before performing any cleaning or
maintenance. Do not allow water to ow into the charger.
Use a Ground Fault Circuit Interrupter (GFCI) to reduce
shock hazards.
• Do not burn or incinerate battery packs – Battery packs
may explode, causing personal injury or damage. Toxic
fumes and materials are created when battery packs
are burned.
• Do not crush, drop or damage battery packs – Do not
use the battery pack or charger if they have sustained a
sharp blow, been dropped, run over or have been damaged
in any way (i.e. pierced with a nail, hit with a hammer,
stepped on, etc.).
• Do not disassemble – Incorrect reassembly may pose
a serious risk of electric shock, re or exposure to toxic
battery chemicals. If the battery or charger are damaged,
please contact an authorized Snow Joe
®
+ Sun Joe
®
dealer
or call the Snow Joe
®
+ Sun Joe
®
customer service center
at 1-866-SNOWJOE (1-866-766-9563).
• Battery chemicals cause serious burns – Never let a
damaged battery pack contact the skin, eyes or mouth.
If a damaged battery pack leaks battery chemicals,
use rubber or neoprene gloves to safely dispose of it. If skin
is exposed to battery uids, wash the aected area with
soap and water and rinse with vinegar. If eyes are exposed
to battery chemicals, immediately ush with water for
20 minutes and seek medical attention. Remove and
dispose of contaminated clothing.
• Do not short circuit – A battery pack will short circuit if
a metal object makes a connection between the positive
and negative contacts on the battery pack. Do not place a
battery pack near anything that may cause a short circuit,
such as paper clips, coins, keys, screws, nails and other
metallic objects. A short-circuited battery pack poses a risk
of re and severe personal injury.
• Store your battery pack and charger in a cool,
dry place – Do not store the battery pack or charger where
temperatures may exceed 104ºF (40ºC), such as in
direct sunlight or inside a vehicle or metal building during
the summer.
Protection from environmental inuences
1. Wear suitable work clothes. Wear safety goggles.
2. Protect your cordless tool and the battery charger from
moisture and rain. Moisture and rain can cause dangerous
cell damage.
3. Do not use the cordless tool or the battery charger near
vapors and ammable liquids.
4. Use the battery charger and cordless tools only in dry
conditions and at an ambient temperature of 50°F – 104°F
(10°C – 40°C).
5. Do not keep the battery charger in places where the
temperature is liable to reach over 104°F (40°C). In
particular, do not leave the battery charger in a car that is
parked in the sunshine.
6. Protect batteries from overheating. Overloads,
overcharging and exposure to direct sunlight will result
in overheating and cell damage. Never charge or work
with batteries that have been overheated – replace them
immediately, if possible.
7. Store the charger and your cordless tool only in dry
locations with an ambient temperature of 50°F – 104°F
(10°C – 40°C). Store your lithium-ion battery pack in a
cool, dry place at a temperature of 50°F – 68°F
(10°C – 20°C). Protect the battery pack, charger and
cordless tool from humidity and direct sunlight. Only place
fully charged batteries in storage (charged to at
least 40%).
8. Prevent the lithium-ion battery pack from freezing.
Battery packs that were stored below 32°F (0°C) for more
than 60 minutes must be discarded.
9. When handling batteries, be wary of electrostatic charge.
Electrostatic discharges can damage the electronic
protection system and the battery cells. Avoid electrostatic
charging and never touch the battery poles.
Information about the battery
1. The battery packs (model iON100V-2.5AMP or
iON100V-5AMP) must be purchased separately for use
with this cordless lawn mower are only partially charged.
The battery packs have to be charged completely before
you use the tool for the rst time.
2. For optimum battery performance, avoid low discharge
cycles by charging the battery packs frequently.
3. Store the battery packs in a cool place, ideally at
59°F (15°C) and charged to at least 40%.
4. Lithium-ion batteries are subject to a natural aging
process. The battery packs must be replaced at the latest
when its capacity falls to just 80% of its capacity when
new. Weakened cells in aged battery packs are no longer
capable of meeting the high power requirements needed
for the proper operation of your cordless lawn mower, and
therefore pose a safety risk.
5. Do not throw battery packs into an open re as this poses
a risk of explosion.
6. Do not ignite the battery packs or expose them to re.
4
7. Do not exhaustively discharge batteries.
Exhaustive discharge will damage the battery cells.
The most common cause of exhaustive discharge
is lengthy storage or non-use of partially discharged
batteries. Stop working as soon as the performance of
the batteries falls noticeably or the electronic protection
system triggers. Place the battery packs in long-term
storage only after they have been fully charged.
8. Protect batteries and the tool from overloads.
Overloads will quickly result in overheating and cell
damage inside the battery housing even if this overheating
is not apparent externally.
9. Avoid damage and shocks. Immediately replace batteries
that have been dropped from a height of more than one
meter or those that have been exposed to violent shocks,
even if the housing of the battery pack appears to be
undamaged. The battery cells inside the battery may have
suered serious damage. In such instances, please read
the waste disposal information for proper battery disposal.
10. If the battery pack suers overloading and overheating,
the integrated protective cuto will switch o the
equipment for safety reasons. If this situation happens,
stop the tool and let the battery cool down for a few
minutes before restarting.
11. Use only original battery packs. The use of other batteries
poses a re risk and may result in injuries or an explosion.
Information about the charger and the
charging process
1. Please check the data marked on the rating plate of the
battery charger (sold separately). Be sure to connect the
battery charger to a power supply with the voltage marked
on the rating plate. Never connect it to a dierent mains
voltage.
2. Protect the battery charger and its cord from damage.
Keep the charger and its cord away from heat, oil and
sharp edges. Have damaged cords repaired without delay
by a qualied technician at an authorized Snow Joe
®
+
Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
3. Electrical plugs must match the outlet. Never modify
the plug in any way. Do not use any adapter plugs with
grounded appliances. Unmodied plugs and matching
outlets will reduce the risk of electric shock.
4. Keep the battery charger, battery pack and the cordless
tool out of the reach of children.
5. Do not use the battery charger to charge other
cordless tools.
6. During periods of heavy use, the battery pack will become
warm. Allow the battery pack to cool to room temperature
before inserting it into the charger to recharge.
7. Do not overcharge batteries. Do not exceed the maximum
charging times. These charging times only apply to
discharged batteries. Frequent insertion of a charged or
partially charged battery pack will result in overcharging
and cell damage. Do not leave batteries in the charger for
days on end.
8. Never use or charge batteries if you suspect that it has
been more than 12 months since the last time they were
charged. There is a high probability that the battery pack
has already suered dangerous damage (exhaustive
discharge).
9. Charging batteries at a temperature below 50°F (10°C) will
cause chemical damage to the cells and may cause a re.
10. Do not use batteries that have been exposed to heat
during the charging process, as the battery cells may have
suered dangerous damage.
11. Do not use batteries that have suered curvature or
deformation during the charging process or those that
exhibit other atypical symptoms (gassing, hissing,
cracking, etc.)
12. Never fully discharge the battery pack (maximum
recommended depth of discharge is 80%). A complete
discharge of the battery pack will lead to premature aging
of the battery cells.
IMPORTANT!
Safety Instructions for Walk-Behind
Mowers
General Operation
• Read, understand and follow all instructions on the
machine and in the manual(s) before starting.
• Do not put hands or feet near or under the machine.
Always stay clear of the discharge opening.
• Only responsible adults who are familiar with the
instructions should be allowed to operate this machine.
• Clear the mowing area of foreign objects such as rocks,
wire, toys and other miscellaneous articles, which could
be picked up and thrown by the blade. Stay behind the
handle when the engine (motor) is running.
• Make sure that the mowing area is clear of bystanders
before starting the machine. Stop the machine if anyone
enters the area.
• Do not operate the machine barefooted or while wearing
sandals. Always wear substantial footwear.
• Always look down and behind before and while moving
backward with the mower.
• Never direct discharged material toward anyone.
Avoid discharging material against a wall or other
obstruction.
5
• Do not operate the machine without the entire grass
catcher, discharge guard, rear guard or other safety
protective devices in place and in proper working order.
• Never leave a running machine unattended.
• Stop the engine (motor) and wait until the blade comes to
a complete stop before cleaning the machine, removing
the grass catcher or unclogging the discharge guard.
• Operate the machine only in daylight or in good
articial light.
• Do not operate the machine when you are tired or under
the inuence of alcohol or drugs.
• Never operate the mower in wet grass. Always be sure of
your footing; walk, never run, with the mower.
• If the machine should start to vibrate abnormally,
stop the engine (motor) and immediately check the
machine to ascertain the cause. Vibration is generally a
signal of trouble.
• Keep the blade sharp.
• Keep hands and feet away from the cutting area.
• Always wear eye protection when operating the machine.
• Objects struck by the lawn mower blade can cause severe
injuries. The mowing area should always be carefully
examined and cleared of all objects prior to each mowing.
Slope Operation
Slopes are major factors related to slip and fall accidents,
which can result in severe injury. Operation on all slopes
requires extra caution. If you feel uneasy on a slope, do not
mow it.
• Mow across the face of slopes; never mow slopes
following an up and down traverse. Exercise extreme
caution when changing direction on a slope.
• Watch for holes, ruts, bumps, rocks or other hidden
objects. These may cause an unexpected slip or fall.
• Do not mow on wet grass or excessively steep slopes.
Poor footing could cause a slip and fall accident.
• Do not mow near drop os, ditches or embankments.
You could lose your footing or balance.
Children
Tragic accidents can occur if the operator is not alert to the
presence of children. Children are often attracted to the
machine and the mowing activity. Never assume that children
will remain where you last saw them.
• Keep children out of the mowing area and under
the watchful care of a responsible adult other than
the operator.
• Stay alert and turn the mower o if a child enters the area.
• Never let children operate the machine.
• Use extra care when approaching blind corners, shrubs,
trees or other objects that may block your view of a child.
Service
• Stop the machine and remove the battery before
servicing, cleaning, or removing grass from the
lawn mower.
• Keep all nuts and bolts tight.
• Never tamper with safety devices. Regularly check to
ensure these devices are in place and in proper
working order.
• Keep the mower free from grass, leaves or other
debris buildup.
• If you strike a foreign object, stop and inspect the
machine. Repair, if necessary, before restarting.
• Never make any adjustments or repairs with the engine
(motor) running. Always remove the battery before
adjusting, cleaning or repairing.
• Check the grass bag components and the discharge
guard frequently and replace with manufacturer’s
recommended parts when necessary.
• Mower blade is sharp. Wrap the blade or wear gloves,
and use extra caution when servicing it.
• Maintain or replace safety and instruction labels,
as necessary.
• If your power tool requires service, contact an authorized
Snow Joe
®
+ Sun Joe
®
dealer or call the Snow Joe
®
+
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563). Only identical replacement parts should
be utilized for repairs. This will ensure that the safety of
the power tool is maintained.
• If the battery charger cable is damaged, it must be
immediately replaced to avoid a hazard. Contact the
Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563) for assistance.
6
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all
instructions on the machine before attempting to assemble and operate.
To reduce the risk of injury,
user must read instruction manual.
Safety Alert. Caution.
Slip on slope hazard – Use extra
caution when mowing on slopes to
prevent slip and fall accidents.
Severing of toes or ngers by
rotary mower blade.
Thrown objects and rotating
blade can cause severe injury.
Wear eye and hearing protection.
For protection against injury, wear ear
defenders and safety goggles.
Keep bystanders and children a safe
distance away.
DANGER! Rotating blades.
Keep hands and feet away.
Symbols SymbolsDescriptions Descriptions
WARNING! Do not expose or
operate the unit in rain or wet
conditions. Keep dry.
Wear protective gloves and
non-slip footwear when using the
machine and handling debris.
Keep bystanders a safe distance
away from the work area.
Blades continue to rotate after
machine is switched o.
WARNING! Always turn the machine
OFF and remove the safety key
before conducting inspection,
cleaning and maintenance.
Indoor use only. Only use battery charger indoors.
Look behind when backing up with
the lawn mower.
Rotating blades, keep hands and
feet away from the opening while
the machine is running.
7
Know Your Cordless Lawn Mower
Read the owner’s manual and safety instructions carefully before operating the mower. Compare the illustration below
to the mower in order to become familiar with the location of the various controls and adjustments. Save this manual for
future reference.
1. Self-propel lever
2. Soft grip
3. Switch lever
4. Safety button
5. Mulching plug
6. Self-propel speed control dial
7. Upper handle frame
8. Handle releasing button
9. Side discharge chute
10. Lower handle frame
11. Handle latch
12. Battery compartment cover
13. Safety key
14. Battery compartment
15. Motor housing
16. Wheel (4)
17. Side discharge door
18. Mower deck
19. Height adjustment lever
20. Grass collection bag
21. Ejector ap
22. Grass collection bag handle
23. Grass collection bag cover
24. Grass indicator window
25. iON100V-5AMP lithium iON
battery
26. 0.35 watt LED light
27. Battery handle
28. Battery indicator
29. Push button for battery
indicator
30. iON100V-RCH battery quick
charger
31. Charger plug
1
2
3
4 5
6
7
8
10
9
11
12
13
14
15
161718
19
20
21
22
23
24
25
28
29
26
3031
27
8
Technical Data
Motor ............................................................. 1000 W Brushless
Battery Voltage Max* ..................................................100V D.C.
Battery Capacity .............................................................. 5.0 Ah
Charge Time Max .................................................... 1 hr 40 min
Charger Input .................................................... 100 – 120V AC,
50 – 60 Hz, 520 W
Charger Output ............................................. 100V D.C.
4 A
Cutting Width Max ............................................ 20 in. (50.8 cm)
Cutting Height ................................................. 1.2 in. to 3.75 in.
(30 mm to 95 mm)
Grass Bag Capacity ............................................13.2 Gal (50 L)
No Load Speed .......................................................... 2800 rpm
Net Weight ...................................................... 71.8 lbs (32.6 kg)
* Initial no-load voltage, when fully charged, peaks at 100.8 volts; nominal voltage
under typical load is 86.4 volts.
Unpacking
Carton Contents
• Cordless lawn mower
• Grass collection bag
• Side discharge chute
• Mulching plug (inserted in rear discharge opening)
• 100V Lithium-Ion Battery
• 100V Battery Quick Charger
• Manual with registration card
1. Carefully remove the lawn mower and check to see that all
of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping.
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use your new cordless lawn
mower. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with
local regulations.
IMPORTANT! The equipment and packaging material are
not toys. Do not let children play with plastic bags, foils,
or small parts. These items can be swallowed and pose a
suocation risk!
Battery Pack Operation
This equipment is powered by either one or two lithium-ion
batteries (additional batteries sold separately). The battery
packs are completely closed and maintenance free.
Battery Charge Level Indicator
The battery pack is equipped with a push button for checking
the charge level. Simply press the push button to read o the
battery charge level from the LEDs of the battery indicator
(Fig. 1):
• All 4 level monitoring LEDs are lit: Battery charge level
is high.
• 3 level monitoring LEDs are lit: Battery charge level is
decreasing.
• 2 level monitoring LEDs are lit: Battery charge level is
decreasing. Stop work as soon as possible.
• 1 level monitoring LED is lit: Battery is at. Stop work
IMMEDIATELY and charge the battery. Otherwise the
battery’s service life will be greatly shortened.
NOTE: If the charge level button does not appear to be
working, place the battery pack on the charger and charge
as needed.
Fig. 1
Charge level indicator push button
Press
The battery is at 20% capacity and
requires charging
Light IndicatorsLights
The battery is at 50% capacity and
requires charging soon
The battery is at 70% capacity
The battery is at full capacity
9
NOTE: Immediately after using the battery pack, the charge
level button may display a lower charge than it will if checked
a few minutes later. The battery cells “recover” some of their
charge after resting.
USB Charging Port
The iON100V-5AMP lithium-iON battery is equipped with
2 USB charging ports, which can provide 5V power for most
smart phones, tablets, wearables and other USB devices.
To charge with the battery, connect a USB cable that came
with your selected electronic device to one of the USB ports
under the handle of the iON100V-5AMP battery pack and to
your device. The charging process will start immediately
(Fig. 2).
NOTE: If you experience any issues with charging your
particular device, ensure that the battery pack is fully charged.
mWARNING! Make sure the battery’s USB ports are
not contaminated with lint or other debris. Use a canned-air
type of product periodically to ensure that the port openings
are clear.
LED light
The iON100V-5AMP battery is equipped with a 0.35 watt LED
light located on the handle, which is good for camping and
emergency illumination. To turn on the LED light, open the
carry handle, and press the battery push button twice in a row.
To turn o the LED light, press the battery push button twice
again (Fig. 3).
Charger Operation
m
WARNING! Charge only the iON100V-5AMP lithium-ion
battery pack in compatible iON100V-RCH battery
charger. Other types of batteries may cause personal injury
and damage.
To reduce the risk of electric shock, do not allow water to ow
into the charger's AC/DC plug.
When to Charge the iON100V-5AMP
Lithium-Ion Battery
NOTE: The iON100V-5AMP lithium-ion battery pack does
not develop a "memory" when charged after only a partial
discharge. Therefore, it is not necessary to run down the
battery pack before placing it into the charger.
• Use the battery charge indicator lights to determine when to
charge your iON100V-5AMP lithium-ion battery packs.
• You can "top-o" your battery pack's charge before starting
a big job or after a long day of use.
Charging the Battery Packs
1. Flip open the battery compartment cover, push the battery
releasing button to release the battery pack. Pull the
battery out of the equipment. (Fig. 4).
Fig. 2
USB charging
ports
Fig. 3
LED light
Push twice to start/stop
10
2. Check that the main voltage is the same as that marked
on the rating plate of the battery charger. Then, insert the
charger's plug into the electrical wall outlet. When you
plug in the charger, the red light will illuminate steadily
(Fig. 5).
mCAUTION! Charger iON100V-RCH is rated for
100 – 120 volt AC only. DO NOT plug the charger into any
outlet that will provide power with a higher voltage.
Over voltage charging will be harmful to both the battery and
charger, and may cause the charger to burn out.
3. Place the battery pack into the charger by sliding the
pack as shown until it clicks into the position. When the
battery is inserted properly, the green light will slowly
ash to indicate that the battery is charging. The red light
will turn o. You will also hear a fan sound (Fig. 6).
4. When the green light stays on, the battery is fully charged
(Fig. 6).
NOTE: If the green light is o while the red light ashes slowly,
this indicates a temperature abnormality (i.e. that the
battery pack is too hot). If the green light is o while the
red light ashes rapidly, this indicates there's something
wrong with the charger or the battery. Wait for a while and
try to reinsert the battery into the charger. If the situation still
persists, contact Snow Joe
®
+ Sun Joe
®
customer service at
1-866-SNOWJOE (1-866-766-9563).
5. A fully discharged iON100V-5AMP battery pack with an
internal temperature in the normal range will fully charge
in 1 hr 40 minutes (between 50ºF/10ºC and 104ºF/40ºC).
Heavily discharged battery packs may take longer to
charge completely.
6. When charging is complete, remove the battery from the
charger by pulling the battery backward to unlock it from
the charger (Fig. 7).
Fig. 4
Battery releasing
button
BatteryBattery
compartment
cover
Fig. 5
Red
Fig. 6
Charging Completely charged
Slow green ashing
Green
Temperature abnormal
(slowly ashing red)
Something is wrong
(rapidly ashing red)
Fig. 7
11
7. Timely recharging of the battery will help prolong the
battery's life. You must recharge the battery pack when
you notice a drop in the equipment's power.
IMPORTANT! Never allow the battery pack to become
fully discharged as this will cause irreversible damage to
the battery.
Charger Light Indicator Table
Use the table below to determine charger light patterns and
possible causes. For all other issues, contact Snow Joe
®
+
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Assembly
m
WARNING! Do not insert the battery until assembly is
complete. Failure to comply could result in accidental starting
and serious personal injury.
mWARNING! Before performing any maintenance,
make sure the battery and the safety key are removed from
the unit. Failure to heed this warning could result in serious
personal injury.
mWARNING! The product must be fully assembled
before operation. Do not use a product that is only partially
assembled or assembled with damaged parts.
NOTE: Before using the mower, follow these instructions to
assemble the handle and grass bag.
Handle Assembly
1. The unit arrives with the handle frame folded down in
storage position. To unfold the handle, press down the
handle latch and ip up the handle frame until the handle
frame clicks into working position (Fig. 8).
2. Press down the handle releasing button located on the
middle bar of the handle frame, meanwhile pull the upper
handle frame to extend it to full length (Fig. 9).
Possible Cause
(Solution)
• Red Light – Steady
• Green Light – O
• No load charging –
There's no battery inserted
in the charger.
• Red Light – O
• Green Light – Slowly
ashes
• Normal charging – The
battery is being charged.
• Red Light – O
• Green Light – Steady
• Fully charged – The battery
is fully charged and the
charging process is nished.
• Red Light – O
• Green Light – Rapidly
ashes
• Discharged – The battery is
heavily discharged. It may
take longer time for charging.
• Red Light – Slowly
ashes
• Green Light – O
• Temperature abnormal –
Charging process will start
when battery returns to
normal temperature.
• Over current charging –
The current coming through
the charger is greater
than what the charger can
support. Stop charging as
soon as possible.
• Abnormal performance
– Something is wrong with
the battery or the charger.
Contact Snow Joe
®
+
Sun Joe
®
customer service
at 1-866-SNOWJOE
(1-866-766-9563).
• Red Light – Rapidly
ashes
• Green Light – O
Indication
Fig. 8
Handle
latch
Handle
frame
Fig. 9
Upper handle
frame
Handle
releasing
button
12
Grass Collection Bag Fitting
1. Lift the ejector ap up, and remove the mulching plug
inserted in the rear discharge opening.
2. With the ejector ap lifted up, hold the grass collection
bag by the handle and hook the ends of the support rod
on the hooks on both sides (Fig. 10).
3. Release the ejector ap so that it rests on the grass bag.
(Fig. 11).
Side Discharge Chute Assembly + Fitting
Use the side discharge chute on your mower when the grass is
too tall to mulch or when side discharging is preferred.
The grass clippings produced by the side discharge chute are
noticeably larger than those produced by the mulching plug.
NOTE: When using the side discharge chute, do not assemble
the grass collection bag. Insert the mulching plug in the rear
discharge opening.
1. Lift up the side discharge door.
2. Align the grooves on the side discharge chute with the
pins on the underside of the door, and hook the grooves
on the pins (Fig. 12).
3. Release the side discharge door.
Mulching Plug Assembly + Fitting
Your mower is equipped with a mulching plug to allow the
blade to cut and recut the grass for ner clippings.
NOTE: When using the mulching plug, do not assemble the
grass collection bag or the side discharge chute.
NOTE: When the grass collection bag is not attached, the
mulching plug must be inserted in the rear discharge opening.
1. Lift up the ejector ap.
2. Insert the mulching plug fully into the rear discharge
opening and make sure it's seated securely (Fig. 13).
3. Release the ejector ap.
Operation
This lawn mower is intended for private residential use to cut
grass in small lawns and gardens. This lawn mower is not
intended to cut grass in public parks, playing elds, farms or
forests. Do not use this lawn mower for any application other
than that for which it is intended.
Adjusting the Cutting Height
This cordless lawn mower is equipped with a 7-position height
adjustment lever to tailor grass cutting heights from 1.2 in. to
3.75 in. (30 mm to 95 mm). To change the cutting height of the
grass, follow the instructions below.
R
Fig. 10
Ejector ap
Grass collection bag
Hook (on
both sides)
Support rod
Fig. 11
Ejector ap
Grass
collection
bag
Fig. 12
Underside
Pins
Grooves
Side discharge door
Side discharge chute
Fig. 13
Mulching plug
Ejector ap
Rear
discharge
opening
13
mWARNING! Before making these adjustments, remove
the battery and the safety key from the lawn mower and wait
until the rotating blade has come to a complete standstill.
ALWAYS FOLLOW ALL SAFETY PRECAUTIONS AND
RECOMMENDATIONS LISTED PREVIOUSLY IN THIS
MANUAL.
1. Power o the lawn mower and remove the battery and the
safety key.
2. Push the cutting height adjustment lever to the outside of
the original slot (Fig. 14).
3. Insert the lever into the desired slot.
7-Position Height Adjustment (From front to rear):
(1) 1.20 in. (30 mm)
(2) 1.57 in. (40 mm)
(3) 1.97 in. (50 mm)
(4) 2.36 in. (60 mm)
(5) 2.76 in. (70 mm)
(6) 3.35 in. (85 mm)
(7) 3.75 in. (95 mm)
4. Reinsert the battery and the safety key to the lawn mower
and resume normal use.
Starting + Stopping
mWARNING! Before switching on the mower, make sure
that it is not in contact with any foreign objects. Keep your
hands and feet a safe distance away from the rotating mower
blade and the ejector opening. Failure to comply with these
warnings can result in severe personal injury.
IMPORTANT: Do not start the mower in tall grass.
1. Make sure the unit's switch lever is not squeezed on.
Insert the battery and the safety key in their slots (Fig. 15).
Close the battery compartment cover.
2. To start the machine, press and hold the safety lock button
while pulling the switch lever toward you (Fig. 16).
3. Once the machine powers on, release the safety lock
button and proceed with operation.
4. To stop the mower, release the switch lever.
mWARNING! The mower blade will continue to rotate for
a brief period after the unit has been switched o. Do not tilt or
carry the unit while the motor is still running and do not touch
the blade while it is still rotating. Failure to comply could result
in severe personal injury.
Using the Self-Propelled System
The cordless lawn mower is equipped with a variable-speed
self-propelled system, which is independent and can be
operated without the blade rotation. For example, when you
have completed cutting your lawn, you can use the
self-propelled system to propel the mower back to your
storage location without blade rotation. Or you may choose to
operate the mower as a non-self-propelled mower to maximize
battery run time.
To operate the self-propelled system without blade rotation,
push and hold the self-propel lever to the handle. To turn o
the self-propel system, release the self-propel lever (Fig. 17).
The system has variable speeds. Adjust the speed by turning
the speed-adjusting dial as shown (Fig. 17).
Fig. 14
Height
adjustment lever
Fig. 15
Battery
Safety key
Fig. 16
Switch lever
Safety button
14
To operate the self-propelled system with the blade rotating
for cutting:
1. Start the lawn mower as indicated by step 1 to step 3 in
Starting + Stopping section.
2. While holding the switch lever against the handle with
your left hand, push the self-propel lever to the handle
with your right hand.
3. Proceed with operation with both hands holding the
self-propel lever and the switch lever together with the
soft grip (Fig. 18).
NOTE: When the self-propelled system is turned o, the lawn
mower may lock itself from mowing backwards. In this case,
simply push ahead slightly and then move the mower back
as needed.
During operation, it may be easier to mow around an object
with the self-propelled system turned o.
mWARNING! To reduce the risk of injury, never attempt
to override the operation of the switch or self-propelled
system. Use the self-propelled system for its intended
purpose only.
Grass Bag Filling Level Indicator
1. The grass bag is equipped with a lling level indicator
window that is opened by the airow that the lawn mower
generates during operation (Fig. 18).
2. If the ap closes during mowing, this indicates that the
grass bag is full and must be emptied (Fig. 19).
NOTE: To ensure that the lling level indicator functions
properly, keep the holes under the ap clean and permeable.
Mowing Tips
mWARNING! Inspect the area prior to mowing and
remove all the stones, sticks, wires and other foreign objects
that could be picked up and thrown by the rotating blade.
Failure to comply not only will damage the mower blade,
but can also lead to serious personal injury.
• Be sure to check the mowing blade periodically for signs
of wear and replace as needed, as described in the
maintenance section.
NOTE: A sharp blade will greatly enhance the
performance of the mower, especially when cutting tall
blades of grass.
• When cutting thick grass, reduce your walking speed/
self-propelled speed in order to allow for a more eective
cut and a proper discharge of the clippings. For a healthy
lawn, always cut o one-third or less from the total length
of the grass. The average lawn should be approximately
1.5 in. to 2 in. (3.8 cm to 5 cm) long during cool months,
and more than 2 in. (5 cm) long during hot months. If there
is growth, the lawn should be cut in the fall.
• The lawn will look better if it is always cut to the same
height and in alternate directions.
• When crossing any gravelled surfaces, release the switch
bar lever to turn o the mower. The stones can be picked
up and thrown by the rotating blade.
• Set the mower to the highest cutting height when mowing
on uneven ground or in tall weeds.
Fig. 17
Self-propel lever
Speed-adjusting
dial
Increase
the speed
Reduce the
speed
Fig. 18
Switch lever
Self-propel lever
Fig. 19
Grass indicator
window
15
mWARNING! If you strike a foreign object, stop the motor
and remove the battery. Thoroughly inspect the mower and
repair any damage before resuming work.
• IMPORTANT! Never open the ejector ap when the grass
collection bag has been detached (to be emptied) and
the motor is still running. A rotating blade can cause
serious injuries!
• Always carefully fasten the ejector ap and grass
collection bag. Switch o the motor before emptying the
grass collection bag. Always ensure that a safe distance
(provided by the length of the long handles) is maintained
between the user and the mower housing. Be especially
careful when mowing and changing direction on slopes
and inclines.
• Maintain a solid footing and wear sturdy, non-slip footwear
and long trousers. Always mow across an incline (not up
and down).
• For safety reasons, the lawn mower may not be used to
mow inclines with gradients exceeding 15 degrees.
• Use special caution when backing up and pulling the lawn
mower towards you as such maneuvering of the machine
poses a tripping hazard.
• For eective mulching, do not cut wet grass; it tends to
stick to the underside of the deck, preventing the proper
mulching of grass clippings. The best time to mow grass
is in the late afternoon, when the grass is dry and the
newly cut area will not be exposed to direct sunlight.
• For the best mulching performance, set the cutting height
to remove approximately one third of the grass length,
ideally no more than 1.5 in. at one time. If the grass is
overgrown, it may be necessary to increase the cut height
to make it easier to mow and to prevent overloading
the motor. Slow your cutting pace in tall or thick grass
conditions. For mulching extremely thick or tall grass, it is
advisable to rst cut at a high cut-height setting, and then
re-cut to the nal cut height. Otherwise, make narrower
cuts and mow slowly. ALWAYS MAKE SURE THAT THE
BLADE IS SHARP
Maintenance + Care
m
WARNING! Before cleaning, repairing or inspecting the
mower, stop the machine, remove the battery and the safety
key. Verify that all moving parts have come to a complete stop.
General
• Always keep the mower clean and free of grass, dirt or
other debris.
• Keep the handles dry, clean and free of oil and grease.
• After each cutting session, remove accumulated grass
clippings and debris using either a dry cloth or handbrush.
You may also clean the equipment with a damp cloth and
some soft, non-abrasive soap. Do not use cleaning agents
or harsh solvents as they may damage the equipment's
plastic components. Make sure that no water penetrates
the equipment's interior as intake of water can destroy the
switch mechanism and the electric motor.
• Do not clean the lawn mower with running water,
particularly with high-pressure water.
• Check all nuts, bolts and screws for proper tightness
before each use.
• Frequently inspect the grass collection bag assembly for
signs of wear and replace immediately with a genuine part
if damage is found.
• Replace excessively worn or damaged parts immediately.
• To maximize your mower's longevity, all screwed parts,
including the wheels and axles, should be cleaned and
lubricated. There are no parts inside the equipment which
require additional maintenance or lubrication.
Blade Maintenance
IMPORTANT: The mower blade is sharp and can cause severe
personal injury if handled incorrectly. Wrap the blade or wear
protective gloves, and use extra caution when handling.
The steel blade is designed to provide a ne cut in long or
tough grass. Deterioration in the quality of cut indicates blade
wear or damage. Follow these steps to determine if the blade
needs to be resharpened or replaced:
1. Disconnect the power supply to the mower by removing
the batter and the safety key.
2. Turn the mower on its side to expose the underside of the
blade housing.
3. Check the blade.
a. If the blade is blunt or has minor wear, then resharpen.
b. If the blade shows signs of major wear or damage
(i.e. gouged, bent), replace.
mWARNING! An excessively vibrating mower indicates
that the blade is not properly balanced or has become
deformed from striking an object. In this case, the blade must
be repaired or replaced. Please follow the proper maintenance
procedures for blade care.
Blade Replacement
IMPORTANT: Only use original replacement parts specied
for this mower. The use of parts that do not meet the original
equipment specications may lead to improper performance of
the lawn mower, may compromise operator safety.
1. Remove the battery and the safety key from the mower.
2. Turn the mower on its side to expose the underside of the
blade housing.
3. Use a cloth to grip the blade or wear heavy-duty gloves.
4. Using a 27 mm lug wrench (not provided), remove
the lug nut securing the blade by turning the lug nut
counterclockwise, then carefully remove the blade
(Figs. 20 to 21).
16
5. Fit the new blade on the same position and secure with
the original lug nut (Fig. 22).
Storage
Follow the steps below to prepare the lawn mower for storage:
1. Remove the battery and the safety key from the
battery compartment.
2. Remove the grass collection bag. Engage the height
adjustment lever in the lowest cutting height slot.
3. Clean the mower with a damp cloth or hand brush.
4. Inspect the mower carefully for worn, loose or damaged
parts. Check connections and screws and tighten if
necessary. Pay special attention to the mower blade and
replace/sharpen if it shows signs of wear. Refer to the
Maintenance and Care section.
5. Store the mower indoors in a dry, clean and cool area
out of the reach of children. Do not store the unit next to
corrosive materials, such as fertilizer and rock salt.
6. Do not cover the lawn mower with a solid plastic sheet.
Plastic coverings trap moisture around the mower,
which can damage the unit.
7. Press down the handle releasing button located on the
middle bar of the handle frame, meanwhile push the
upper handle frame to insert it into the lower handle
frame.
8. Press and hold the handle latch. Gently pivot the handle
frame toward the front of the mower until you hear and
feel the handle frame locks in the storage position
(Fig. 23).
Disposal
Recycling + Disposal
The product comes in a package that protects it against
damage during shipping. Keep the package until you are
sure that all parts have been delivered and the product is
functioning properly. Recycle the package afterwards or keep
it for long-term storage.
WEEE symbol. Waste electrical products should not
be disposed of with household waste. Please
recycle where facilities exist. Check with your local
authority or local store for recycling regulations.
Battery Caution + Disposal
Always dispose of your battery pack according to federal,
state, and local regulations. Contact a recycling agency in your
area for recycling locations.
Fig. 20
Blade
27 mm lug
wrench
Fig. 21
Blade
Lug nut
Fig. 22
New blade
Lug nut
Fig. 23
Storage position
17
mCAUTION! Even discharged battery packs contain
some energy. Before disposing, use electrical tape to cover the
terminals to prevent the battery pack from shorting,
which could cause a re or explosion.
mWARNING! To reduce the risk of injury or explosion,
never burn or incinerate a battery pack even if it is damaged,
dead or completely discharged. When burned, toxic fumes and
materials are emitted into the surrounding atmosphere.
1. Batteries vary according to device. Consult your manual
for specic information.
2. Install only new batteries of the same type in your product
(where applicable).
3. Failure to insert batteries in the correct polarity, as
indicated in the battery compartment or manual, may
shorten the life of the batteries or cause batteries to leak.
4. Do not mix old and new batteries.
5. Do not mix Alkaline, Standard (Carbon-Zinc) or
Rechargeable (Nickel Cadmium, Nickel Metal Hydride,
or Lithium-Ion) batteries.
6. Do not dispose of batteries in re.
7. Batteries should be recycled or disposed of as per state
and local guidelines.
Service + Support
If your Sun Joe
®
iON100V-21LM-RM cordless lawn mower
requires service or maintenance, please call 1-866-SNOWJOE
(1-866-766-9563) for assistance.
Model + Serial Numbers
When contacting the company or reordering parts, you will
need to provide the model and serial numbers of your product.
These are found on the decal axed to the housing or handle
of your mower. Copy these numbers into the space
provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
iON100V-21LM-RM
Serial #:
18
Troubleshooting
• Remove the battery and the safety key before carrying out maintenance on the machine or when checking that its parts are
in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting a qualied repair person with any
mechanical issues.
Mower fails to start
Mower stops while
mowing
The mower cannot
cut grass evenly
a) The safety key is not inserted
b) The battery is at
c) The battery is not inserted securely
d) The motor/blade control is
disengaged
e) The mower deck is clogged with
grass or debris
f) The grass is too tall
a) Insert the safety key
b) Charge the battery
c) Attach the battery pack to the mower;
press it until you hear a click.
d) Press safety lock button rst ,then the
switch lever
e) Clean the mower deck. Make sure the
blade is free to move
f) Set the mower to a high cutting
height. Lift the front wheels slightly by
pressing down on the handle bar.
a) The battery is at
b) The grass is too tall
c) The mower deck is clogged with
grass or debris
d) The battery or the mower circuity
is too hot
a) Charge the battery
b) Reset the cutting height
c) Clean the mower deck. Make sure the
blade is free to move
d) Cool down the battery and the machine
a) The lawn is rough or uneven
b) The blade is not sharp enough
a) Adjust cutting height
b) Sharpen or replace the blade
Fault Possible Cause Remedy
The mower cannot mulch
properly
a) The mower deck is clogged with
grass or debris
b) The grass is too wet
c) The grass is too tall
d) The blade is not sharp enough
a) Clean the mower deck. Make sure the
blade is free to move
b) Wait until the grass is dry
c) Adjust the cutting height to the high
position to mow for the rst time, and
mow again at the desired height setting
d) Sharpen or replace the blade
The mower is dicult to push
a) The grass is too tall to cut
b) The blade or the mower rear is
dragged by heavy grass
a) Adjust cutting height higher
The mower is vibrating at high
speed
a) The motor shaft is bent
b) The blade is unbalanced
c) The blade lug nut is loose
a) Stop the motor, remove the battery, and
inspect the damage. Contact with a
qualied repair person.
b) Balance the blade by grinding each
cutting edge equally or replace a new one
c) Tighten the blade lug nut
19
Optional Accessories
m
WARNING! ALWAYS use only authorized Snow Joe
®
+ Sun Joe
®
replacement parts and accessories. NEVER use
replacement parts or accessories that are not intended for use with this tool. Contact Snow Joe
®
+ Sun Joe
®
if you are unsure
whether it is safe to use a particular replacement part or accessory with your tool. The use of any other attachment or accessory
can be dangerous and could cause injury or mechanical damage.
`
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe
®
+ Sun Joe
®
to provide notice of such
changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563).
Cutting blade replacement
iON100V-21LM-BLD
ModelAccessories
Item
1
2
3
4
iON100V-2.5AMP
iON100V-5AMP
100V Battery Quick Charger
iON100V-RCH
100V 2.5 Ah Lithium-Ion Battery
100V 5.0 Ah Lithium-Ion Battery
20
SNOW JOE
®
+ SUN JOE
®
REFURBISHED GOODS WARRANTY
GENERAL CONDITIONS:
Snow Joe
®
+ Sun Joe
®
operating under Snow Joe
®
, LLC warrants
this refurbished product to the original purchaser for 90 days
against defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put to
personal use around the household. It is the owner’s responsibility
to correctly perform all maintenance and minor adjustments
explained in the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at [email protected] for
instructions. Please be sure to register your unit beforehand
to speed up this process. Certain products may require a serial
number, typically found on the decal afxed to the housing
or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
Snow Joe
®
+ Sun Joe
®
may from time to time change the design of
its products. Nothing contained in this warranty shall be construed
as obligating Snow Joe
®
+ Sun Joe
®
to incorporate such design
changes into previously manufactured products, nor shall such
changes be construed as an admission that previous designs
were defective.
This warranty is intended to cover product defects only.
Snow Joe
®
, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
the Snow Joe
®
+ Sun Joe
®
products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this product
while waiting for a replacement part or unit under this warranty.
Some states do not allow exclusions of incidental or consequential
damages so the above exclusions may not apply in all states. This
warranty may give you specic legal rights in your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 7PM EST
and Saturday and Sunday 9AM to 4PM. You can reach us at
1-866-SNOWJOE (1 866-766-9563), online at snowjoe/com, via
email at [email protected] or tweet us @snowjoe.
EXPORTS:
Customers who have purchased Snow Joe
®
+ Sun Joe
®
products exported from the United States and Canada should
contact their Snow Joe
®
+ Sun Joe
®
distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satised with the distributor’s service,
or if you have difculty obtaining warranty information, contact
your Snow Joe
®
+ Sun Joe
®
seller. If in the event your efforts are
unsatisfactory, please reach out to us directly.
21
22
sunjoe.com
