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6
1. Always turn the heater off and unplug the power cord from the outlet before cleaning.
2. Cleaning of the control panel, located in the upper right-hand corner of the electric fireplace,
is to be done only using a soft cloth, slightly dampened in water (if needed, a small amount
of dish soap can be added to the water) and dried using a clean dry cloth. Cleaning of the
screen diffuser is to be done using only water and a lint-free cloth. Do NOT use any abrasive
cleaners or textiles on the controls or the diffusing screen.
SYMPTOM
POSSIBLE CAUSES
SOLUTION
Fireplace doesn't work.
Fireplace inner components are
overheating, or the home circuit
breaker has tripped.
Reset switch by turning
master switch off and waiting
for 5 minutes, then turning it
back on.
Flame is not moving.
Wiring may be loose, or the
flame’s motor may be defective.
Call Customer Service for
instructions.
Dim or poorly visible flames, or
pebbles
aren’t glowing.
LED lights are burnt out, or the
wiring is loose.
Call Customer Service for
instructions.
Flame sputters.
Flame’s motor is defective.
Call Customer Service for
instructions.
Remote control does not work.
Low battery. Master switch is in
“OFF” position.
Change the battery for
remote control. Check to
make sure the master
switch is turned on.
Circuit breaker trips, or fuse blows
when
the unit is on.
Improper circuit current
rating.
Call Customer Service for
instructions.
Heater does not provide heat
when turned on.
Thermal switch has been
tripped, or circuit breaker has
been tripped.
Turn the unit off and unplug the
unit for 5 minutes. Plug back in
and turn on the unit. Turn off
circuit breaker that supplies
electricity to the
unit, wait 5 minutes, then flip
circuit breaker back on.
Unit turns off and will not turn on.
Appliance has overheated and
its safety device has caused
the thermal switch to
disconnect, or house
circuit breaker has tripped.
Unplug the appliance, allow to
cool for 15 minutes, then plug
back in. Reset the house circuit
breaker.
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