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Check the AP (Router) manufacturer’s website to make sure your router has the latest
firmware version installed.
If you can't complete this setting, refer to the router's user manual and the instructions
provided by your Internet provider. If you are still unable to establish your configuration,
consult your router’s manufacturer or your Internet service provider.
When X appears next to DNS
Check the AP (Router) or consult your Internet service provider.
Unplug the router/cable modem from the wall outlet, wait 10 seconds and reconnect it.
Initialize (Reset) the AP (Router) or cable modem.
Check that the MAC address of the TV/AP (Router) is registered with your Internet
service provider. (The MAC address displayed on the pane of the network status window
should be registered with your Internet service provider.)
If you can't complete this setting, refer to the router's user manual and the instructions
provided by your Internet provider. If you are still unable to establish your configuration,
consult your router’s manufacturer or your Internet service provider.
Troubleshooting LG Account Issues
I’ve signed up for the membership on TV. Do I have to sign up again on the website
(www.lgappstv.com)?
You can use the website with the membership information that you used when signing
up on TV.
I forgot my password. What should I do?
On the TV's login screen, select the FORGOT PASSWORD? button to go to the find
password page. Enter your email address on the find password page, and we'll send you
a link to reset your password.
You can also reset your password in LG Account Reset Password on the website
(www.lgappstv.com).
In some countries, access to the website (www.lgappstv.com) may be restricted.
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