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instantpot.com | 25
Troubleshooting
Register your product today.
If your problem persists or you have questions, get in touch with a Customer Care Advisor
through our chat widget at instantpot.com/#chat, by email at [email protected] or
by phone at 1-800-828-7280.
Problem Possible Reason Solution
Air Fryer Lid is
plugged in but
will not turn
on, or turns off
during cooking
The appliance is not plugged in. Plug the power cord rmly into a grounded 120 V outlet.
Bad power connection or no
power.
Inspect power cord for damage. If damage is noticed,
contact Customer Care.
Check the outlet to ensure it is powered.
Electrical fuse has blown. Contact Customer Care.
Microswitch is damaged. Contact Customer Care.
Black smoke is
coming from
the Air Fryer
Lid
Stop cooking immediately. Press Cancel, then unplug the appliance.
When smoking stops, place the Air Fryer Lid on the protective pad provided.
Food residue on the heating coil,
in the cooking chamber or on the
accessories.
Allow the Air Fryer Lid to cool to room temperature
before cleaning.
Remove food and accessories, then clean the affected
area thoroughly.
Using an oil with a low smoke
point.
Choose a neutral oil with a high smoke point, such as
canola, avocado, soybean, safower or rice bran.
Faulty circuit or heating element. Contact Customer Care.
White smoke
is coming from
the Air Fryer
Lid
Cooking foods with a high fat
content, such as bacon, sausage
and burgers, may result in white
smoke.
Avoid air frying foods with a high fat content.
Water is vaporizing, producing
thick steam.
Pat dry moist food ingredients before air frying.
Do not add water or other liquid to the inner pot when
air frying.
Seasoning on food has blown into
element.
Be mindful when seasoning food. Spray vegetables and
meats before adding seasoning so it better adheres to
the ingredients
Error code
ashes on
display
Lid Lid is not detected.
Place the lid correctly on a compatible Instant Pot
cooker base.
Make sure the Instant Pot cooker base is unplugged.
Pot
Inner Pot is not
detected.
Insert the inner pot into a compatible Instant Pot cooker
base.
Make sure the Instant Pot cooker base is unplugged.
Food Burn
High heat
detected in the
inner pot.
Deglaze the bottom of the inner pot as described in
your Instant Pot user manual.
Any other servicing should be performed by an authorized service representative.
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