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TROUBLESHOOTING
ENGLISH
PROBLEM POSSIBLE CAUSES(S) SOLUTION
Frost or ice
crystals on frozen
food
Freezer door left open or opened frequently Keep freezer door closed as much as possible
Items blocking freezer air vents and
preventing proper air flow
Move items away from rear wall
Hot or warm air
from bottom of
refrigerator
Air flow coming from compressor during
refrigeration process
This is normal
Food freezing in
refrigerator
Food placed too close the air vent Move items away from back and top of the
refrigerator
Temperature control knob set too low Turn knob counter-clockwise to change to a
warmer setting; allow 24 hours to adjust
Normal if freezer door closes afterwards on
its own
This indicates a good seal if freezer door
closes on it own
If freezer doesn’t close on its own after
popping open, adjust the leveling legs
See leveling legs feature instructions in
Installing Your Refrigerator section
Door does not
close properly
Refrigerator isn’t level See leveling leg feature instructions in
Installing Your Refrigerator section
Something is obstructing door closure Check for and remove obstructions
Vibration or
rattling
Refrigerator is not resting firmly on floor See leveling leg feature instructions in
Installing Your Refrigerator section
Freezer door pops
open when closing
the refrigerator
door
CUSTOMER SERVICE
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the
Haier Customer Satisfaction Center at 1-877-337-3639.
DATED PROOF OF PURCHASE, MODEL # AND SERIAL #
REQUIRED FOR WARRANTY SERVICE
CUSTOMER
SERVICE
SERVICE DU
CENTRE DE
REPARATION
A LA CLIENTELE
SERVICIO
AL CLIENTE
Hotline
1-877-337-3639
PAGE 13 ● TROUBLESHOOTING & WARRANTY
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