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ENG
TROUBLESHOOTING
REBOOT THE HEADPHONES
If the headphones are unresponsive, you can reboot them. Rebooting the headphones
doesn’t clear settings or connected devices.
NOTE: Do not connect the USB cable to the headphones until instructed to do so.
1. Disconnect all cables from the headphones.
2. Connect one end of the USB cable to a USB-A wall charger or computer that is
powered on.
3. Press and hold the Power/
Bluetooth
button while connecting the small end of the
USB cable into the USB-C port on the right earcup.
4. Release the Power/
Bluetooth
button after 2 seconds.
NOTE: You may need to reboot your headphones twice.
RESTORE THE FACTORY DEFAULT SETTINGS OF THE
BOSE USB LINK
If the Bose USB Link is unresponsive or not functioning as expected, you can restore
its factory default settings. Restoring the factory default settings will clear the USB
Link device list.
Press and hold the button on the USB Link for 7–10 seconds.
UPDATE THE FIRMWARE
You may occasionally need to update the firmware installed on the Bose USB Link.
If you experience any issues related to
Bluetooth
connectivity, integration with your
meeting app, or audio quality, update the firmware to see if that fixes the issue.
To download, install, and use the Bose USB Link Updater app on your computer:
1. On your computer, visit pro.Bose.com/USBLink.
2. Download the ZIP file for the Bose USB Link Updater app.
3. Open the ZIP file, and then double-click the installer.
4. Follow the on-screen steps to complete the installation.
5. Insert the USB Link into a USB port on your computer. The light on the USB Link
will blink.
6. Open the Bose USB Link Updater app on your computer and follow the app
instructions.
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