Loading ...
Loading ...
Loading ...
50
|
ENG
TRY THESE SOLUTIONS FIRST
If you experience problems with the headphones or Bose USB Link try these solutions
first:
• Charge the battery (see page 36).
• Power on the headphones (see page 17).
• Check the status lights (see page 38).
• Make sure your mobile device supports
Bluetooth
connections (see page 41).
• Make sure the USB Link is securely connected to your computer (see page 17).
• Download the Bose Music app and run available software updates (see page 14).
• Move your headphones closer to the device or the USB Link and away from any
interference or obstructions.
• Increase the volume on the headphones, mobile device, music, or meeting app.
• Make sure the meeting app and operating system on your computer is up to date.
• Connect another mobile device (see page 43).
• Restart your computer, or sign out of the meeting app and sign back in.
• Remove the USB Link from the USB port on your computer, and then reinsert it.
• Check for available USB Link firmware updates (see page 55).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
PROBLEM WHAT TO DO
Headphones don’t connect with
Bluetooth
device
On your device:
• Turn the
Bluetooth
feature o and then on.
• Delete the headphones from the
Bluetooth
list on
your device. Connect again (see page 41).
Visit: worldwide.Bose.com/Support/HP700UC to see
how-to videos.
Clear the headphone device list (see page 44).
Connect again.
Reboot the headphones (see page 55).
Headphones don’t respond
during app setup
Make sure you are using the Bose Music app
for setup.
TROUBLESHOOTING
Loading ...
Loading ...
Loading ...