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51
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ENG
TROUBLESHOOTING
PROBLEM WHAT TO DO
Bose Music app doesn’t work on
mobile device
Make sure your mobile device is compatible with
the Bose Music app and meets minimum system
requirements. For more information, refer to the app
store on your mobile device.
Uninstall the Bose Music app on your mobile device,
then reinstall the app (see page 14).
No sound
Press Play on your mobile device to make sure audio
is playing.
Play audio from a dierent application or
music service.
Play audio from content stored directly on
your device.
Restart your device.
If two devices are connected, pause the first device
and play the other mobile device.
If two devices are connected, move the devices within
range of the headphones (30 ft. or 9 m).
If you are in a meeting, make sure Bose USB Link is
selected as the speaker in your meeting app.
No sound (wired connection)
Secure both ends of the audio cable.
Press play on your mobile device to make sure audio
is playing.
Play audio from a dierent application or
music service.
Play audio from content stored directly on
your device.
Restart your device.
Poor sound quality
If in a windy environment, adjust the noise cancelling
level (see page 32).
Try a dierent audio track.
Play audio from a dierent application or
music service.
Disconnect the second device.
Turn o any audio enhancement features on the
device or music app.
On your device:
• Turn the
Bluetooth
feature o and then on.
• Delete the headphones from the
Bluetooth
list on
your device. Connect again (see page 41).
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