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2. If Siri commands are only working within Bluetooth range but not remotely, check
the following:
a. Check that the hardware versions of Apple TV (4
th
Gen or later),
HomePod(1
st
Gen or later), or iPad (4 or later) supports HomeKit.
b. Confirm that Apple TV is running on tvOS 10.2 or later and iPad 4 is using
iOS 10.3 or later)
c. Apple TV, HomePod, or iPad need to be in Bluetooth range and line of
sight to the Premis lock.
d. Check that both Premis lock and hub (Apple TV, HomePod, iPad) is
connected to the same Wi-Fi network and using the same Apple ID.
How to add a user code using your Premis App?
1. Open the Premis App > Select the lock > click on user icon (upper right)
2. Enter the user name
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