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is properly aligned and the lock does not encounter interference in
lock/unlocking the door.
4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle
the phone (turn OFF, then turn ON) to reset Bluetooth.
5. Reset lock by pressing the “A” button for 10 seconds – you will hear a
beep sound to confirm that reset is successful. You will need to redo the
steps for adding the lock into your home using the Premis app.
What to do when a bolt jam occurs frequently, batteries
need to be replaced often or the motor sound slow?
Test the lock/unlock with the door open and closed. If the issue only occurs when
the door is closed, check on the following causes:
1. Door prep – ensure proper strike hole depth in the door frame.
o It must be a minimum of 1” deep.
2. Do you need to push or pull the door to lock the deadbolt manually?
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