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If The Batteries Die, Will Premis Stay Locked?
Yes, the Premis lock will remain in its last known state when the batteries are
completely drained.
Is Premis compatible with Nest, Google Home, Amazon
Echo, SmartThings?
Premis is not compatible with Nest, Google Home, Amazon Echo, or
SmartThings. Premis is “HomeKit” compatible intended to work with iOS devices
only.
Why Can’t The Premis App Locate My Lock?
A) You can only pair one phone to the HomeKit, all other subsequent phones will
share access to the iCloud Home via the invite process.
B) In the event that your phone cannot discover (find) Premis during the initial
pairing process, try the following:
1. Delete any instances of your lock from your “Home”.
2. Press the “A” button in the upper left corner for ~10 seconds (the clearing
process will be signaled with a beep). This will clear any previous pairings
from the lock.
3. Restart the “Add Lock” process within the Premis App, and you should be
able to “find” your lock and complete the pairing process.
How Many Guests Can I “Invite”?
You can invite up to fifteen(15) Apple HomeKit to access your Premis lock
through the Home app. You can also provide up to 30 user access codes using
the Premis App.
How Do I Pair Premis With My Apple TV?
There is no need to pair a Premis lock with your compatible Apple TV. As long
as the lock is within range of the Apple TV
(40 feet or closer) which is logged into the same iCloud account as the enrolled
Apple device, the lock can be remotely operated. For settings tips on how to
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