USER MANUAL
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TABLE OF CONTENTS
TABLE OF CONTENTS
WARNING
:
To reduce your risk of injury, read all precautions and instructions in
this manual before using this equipment. Improper use or maintenance can void the
warranty. Keep this manual for future reference. Access the latest user manual, plus
additional languages, at onepeloton.com/manuals.
SAFETY INFORMATION
NOTICES
LABELS
MEMBER SUPPORT
SPECIFICATIONS
SETTING UP YOUR BIKE
Location Requirements
Moving The Bike
Clipping In and Out
Adjusting Resistance
GETTING STARTED
Plugging In
Powering On and Off
Connecting to the Internet
Logging In
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06
08
09
10
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26
27
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31
32
34
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42
Peloton 101
Adding a Rider
Joining a Ride
CLASS SCREEN
ASSEMBLY
MAINTENANCE AND CARE
WARRANTY
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SAFETY INFORMATION
SAFETY INFORMATION
Read all safety information before operating
the bike. It is the owner’s responsibility to
ensure that users are aware of all warnings
and precautions.
Consult a physician before beginning a new
tness plan. Incorrect or excessive training
can result in serious injury.
If you experience faintness, chest pain,
or shortness of breath, stop exercising
immediately and consult a physician.
Metrics on the screen, including heart rate
monitoring, may be inaccurate. Values
should be used for reference only.
The resistance knob can be used as an
emergency brake. To stop immediately,
push down on the resistance knob.
This bike has a direct driven ywheel. If
the ywheel is moving, the pedals are
moving. Removing your feet from the
pedals while they are moving can cause
serious injury. Stop by reducing pedaling
frequency in a controlled manner or by using
the emergency brake. Do not remove your
feet from the pedals until the ywheel
stops moving.
Use caution when mounting
and dismounting.
To prevent injury, always adjust the
seat and handlebars to your
personal requirements.
Keep children under 14 and pets away from
the bike at all times. Children over the age
of 14 and persons with a lack of experience
and knowledge must be given supervision
or instruction before using the bike. Do not
allow children to perform maintenance or to
play with the bike.
Keep hands, loose clothing, shoelaces,
and accessories away from moving parts.
Do not insert objects into openings on
the equipment.
The bike is equipped with Delta-compatible
pedals. Always cycle using footwear
equipped with appropriate cleats. Never
ride the bike barefoot.
Perform regular maintenance for optimal
performance and longevity. To ensure
safety, check the bike for wear and damage
on a regular basis. Replace any damaged
or worn parts immediately. Do not use the
bike until the repair is performed.
Use only original parts from the
manufacturer. Changes or modications
to this unit not expressly approved by
Peloton could void the warranty
Always unplug the bike immediately after
use and before cleaning or performing
maintenance. Service other than the
procedures described here must be
performed by an authorized technician.
The bike should not be used by persons
exceeding 297 lb/135 kg in weight.
This bike is for indoor use only. Do not store
the bike outdoors, near water, or at high
humidity levels.
This bike is for home use only. Do not use
in a commercial setting. Use the bike only
for its intended purpose.
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NOTICES
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) this device
must not cause harmful interference,
and (2) this device must not accept any
interference received, including interference
that may cause undesired operation.
NOTE
:
This equipment has been tested
and found to comply with the limits for
a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses
and can radiate radio frequency energy
and, if not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the user
is encouraged to try to correct
the interference by one or more of the
following measures:
1 Reorient or relocate the
receiving antenna.
2 Increase the separation between the
equipment and receiver.
3 Connect the equipment to an outlet on a
circuit different from that towhich the
receiver is connected.
4 Consult the dealer or an experienced
radioTV technician for help.
CAUTION
:
1 To comply with FCC RF exposure
compliance requirements, a separation
distance of at least 20cm must be
maintained between the antenna of
this device and all persons.
2 This transmitter must not be co-located
or operating in conjunction with
any other antenna or transmitter.
Waste electrical products should not
be disposed of with household
waste. Please recycle where facilities
exist. Check with your local authority
or retailer for recycling advice.
This product is ANT+™ certied and
is compatible with ANT+ sensors
that support heart rate monitoring.
Apple Watch is a trademark of Apple Inc.,
registered in the U.S. and other countries.
NOTICES
DISTRIBUTED BY:
US/CANADA
Peloton Interactive, Inc.
125 West 25th Street11th Fl
New York, NY 10001
UK
Peloton Interactive UK Limited
Orion House, 8th Floor
5 Upper St Martin’s Lane
London WC2H 9EA
United Kingdom
EU
Peloton Interactive Deutschland GmbH
c/o We Work, Friedrichstr. 76
10117 Berlin Germany
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MEMBER SUPPORT
LABELS MEMBER SUPPORT
Peloton’s #1 concern is member satisfaction. If you require assistance or are experiencing
issues with your Peloton Bike+, please contact member support for additional help.
US 1.866.679.9129
CAN 1.833.821.0099
UK +44.808.169.6469
DE +49 32211001778
support.onepeloton.com
When you contact member support, have the following information ready:
1 Bike ID and serial number*
2 Purchase Date
3 Your order number or the email address associated with your Peloton Bike+ purchase
*To access the ID and serial numbers from the touchscreen, tap the menu icon at the lower
right, and select About.
Familiarize yourself with all warnings on the bike before use.
If any label is damaged or lost, contact member support for a replacement immediately.
A B
PELOTON BIKE+ Model: PL-02
Manufactured in Taiwan, Designed in NYC
Peloton Interactive, Inc.
125 West 25th Street, 11th Fl
New York, NY 10001 USA
1.866.679.9129
Peloton Interactive UK Limited
8th Floor, Orion House
5 Upper St.Martin’s Lane
London WC2H 9EA United Kingdom
Peloton Interactive Deutschland GmbH
C/o We Work, Friedrichstr. 76
10117 Berlin Deutschland
EN ISO 20957 Class H
Patents: onepeloton.com/legal/patents
Read user manual prior to use and follow all warning and instructions.
Misuse of this bike may result in serious injury. Set up and operate on a solid, level
surface. Keep children and pets away from the bike at all times. Before mounting or
dismounting, move the pedal on the mounting or dismounting side to its lowest position
and bring the pedals to a complete stop. This bike does not free-wheel. Reduce pedal
speed in a controlled manner. Spinning pedals and other moving parts can cause
injury. Always unplug the bike after use and before servicing.
Maximum user weight: 297 lbs / 135 kg
Lisez le guide d'utilisation avant d'utiliser le vélo et respectez l'ensemble des
avertissements et consignes. Une utilisation inadéquate du vélo pourrait entraîner
des blessures sérieuses. Installez et utilisez le vélo sur une surface solide et plane.
Tenez les enfants et les animaux de compagnie éloignés du vélo en tout temps. Avant
de monter ou de descendre de l'appareil, mettez la pédale du côté d'où vous souhaitez
monter ou descendre à sa position la plus basse et assurez-vous qu'elle soit
complètement arrêtée. La roue de ce vélo n'est pas libre. Réduisez la vitesse des
pédales de façon contrôlée. Les pédales et les autres parties en mouvement peuvent
causer des blessures. Débranchez toujours le vélo après usage et avant d'effectuer
son entretien. Poids maximum de l'utilisateur : 135 kg / 297 lb
WARNING / AVERTISSEMENT
A
B
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SPECIFICATIONS
SPECIFICATIONS
A TOUCHSCREEN
B SWIVEL
C HANDLEBAR HEIGHT ADJUSTMENT KNOB
D WATER BOTTLE HOLDER
E FLYWHEEL
F WHEELS
G FEET
H PEDALS
I BELT GUARD
J SEAT HEIGHT ADJUSTMENT KNOB
K SEAT SLIDER LATCH
L WEIGHT HOLDERS
M SADDLE
N RESISTANCE KNOB/EMERGENCY BRAKE
O AUDIO JACK
P HANDLEBARS
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
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SPECIFICATIONS
SPECIFICATIONS
Q VOLUME CONTROLS
R POWER BUTTON
S AUDIO JACK
T POWER/DATA PORT
U NETWORK PORT
CONTINUED
R
S
T
U
Q
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SPECIFICATIONS
SPECIFICATIONS
BIKE SPECIFICATIONS
Footprint 4’ x 2’/120 x 60 cm
Maximum Height 4’11”/150cm
Weight 141 lb/64 kg
User Height Range 4’11’’- 6’5’’/150 - 195 cm
Maximum User Weight 297 lb/135 kg
Weight Holder Capacity 5 lb/2.26 kg
Displayed Power Output Accuracy +/-10 % for Power > 50W, +/-5W for Power < 50W.
POWER CONSUMPTION
NETWORKED STANDBY MODE
Power Consumption: 1.91W
Power consumption with all interfaces connected: 1.91W
Time to enter Standby Mode: 20 mins of inactivity
OFF MODE
Power Consumption: 0.39W
Time to enter Off mode: N/A; Turn off equipment using power switch
TOUCHSCREEN SPECIFICATIONS
23.8” 1080P HD Touchscreen
WiFi 802.11 a/b/g/n/ac MIMO 2x2 antenna
1 Gbps Ethernet (via network port)
4 GB Memory
16 GB Internal Flash Storage
ANT+™ Wireless
Bluetooth® 5.0
8MP Still Photo/1080P Video Camera with Privacy Cover
4 Digital Microphone Array
3.5mm Headphone Port
2x10 Watt Woofers with 2x3W Front-Facing Tweeters
Stereo Speakers with 80Hz to 20KHz Frequency Response
CONTINUED
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SETTING UP YOUR BIKE
SETTING UP YOUR BIKE
LOCATION REQUIREMENTS MOVING THE BIKE
y Place the bike on a solid, level surface
y Use a mat to avoid damage to the bike and oor.
y Allow a clearance of 24” / 60 cm on each side of the bike.
y Do not use extension cords or adapters. The included power cord must
be able to reach an outlet.
y Tilt the bike forward onto the wheels. Lift the rear stabilizer while a second person
holds the handlebars.
y Carefully roll the bike to the new location. Avoid uneven surfaces.
y If the bike rocks or wobbles after being set down, adjust each foot until all four feet rest
rmly on the oor. Tighten a foot to shorten, or unscrew to lengthen.
24" / 60c m
24" / 60c m
24" / 60c m
24" / 60c m
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SETTING UP YOUR BIKE
SETTING UP YOUR BIKE CONTINUED
SEAT HEIGHT
SEAT DEPTH
y Set the seat height level with the top of your hip bone.
y Loosen the knob to adjust the seat height.
y Tighten the knob to lock the seat in place.
y Set the seat elbow-to-ngertips length from the handlebars.
y Open the latch to adjust the seat depth.
y Close the latch to lock the seat in place.
CAUTION: Always remove any weights from the weight holder before
adjusting the seat.
CAUTION: Fully tighten knob before using the Peloton Bike+.
CAUTION: To prevent injury, always adjust the seat and handlebars to your
personal requirements. Do not exceed maximum adjustment marks on seat and
handlebar posts or seat slider. CAUTION: Always remove any weights from the weight holder before
adjusting the seat.
CAUTION: Close latch before using the Peloton Bike+.
2
1
3
2
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SETTING UP YOUR BIKE
SETTING UP YOUR BIKE
HANDLEBAR HEIGHT PROPER BODY POSITION
y Set to seat height, then adjust until you feel comfortable.
y Loosen the knob to adjust the handlebar height.
y Tighten the knob to lock the handlebars in place.
1 Arms slightly bent
2 Hands rest on the handlebars without reaching
3 Leg slightly bent at the bottom of the stroke
1
2
3
These adjustments should get you started. If you’re uncomfortable, or want to ne-tune
your bike’s settings, access Peloton 101 from the menu on your touchscreen or
go to support.onepeloton.com.
1
2
3
CONTINUED
CAUTION: Fully tighten knob before using the Peloton Bike+.
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SETTING UP YOUR BIKE
SETTING UP YOUR BIKE
ADJUSTING THE TOUCHSCREEN ANGLE ROTATING THE TOUCHSCREEN
Hold the top and bottom of the touchscreen and tilt it forward or back. You should be able
to view the screen comfortably when seated on the bike.
CONTINUED
1 Make sure that the touchscreen is vertical.
2 Rotate it to the left or right.
1 2
Rotate the screen to view non-cycling content from off the bike.
90°
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SETTING UP YOUR BIKE
SETTING UP YOUR BIKE
CONTINUED
CLIPPING IN CLIPPING OUT
Point your toes down to t the cleat into the pedal, then push down through your heel.
CAUTION
:
The bike is equipped with Delta-compatible pedals. Always cycle using
footwear equipped with appropriate cleats. Never ride the bike barefoot.
Hold the resistance knob down and kick your heel away from the bike.
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SETTING UP YOUR BIKE
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SETTING UP YOUR BIKE
ADJUSTING RESISTANCE
y Turn knob right to increase resistance.
y Turn knob left to decrease resistance.
y Press knob down for emergency brake.
CONTINUED
GETTING STARTED
PLUGGING IN
y Plug the power supply into the wall.
y Plug the power cord into the power jack at the back of the bike.
WARNING
:
Do not use extension cords or adapters. The included power cord must
be able to reach an outlet.
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GETTING STARTED
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POWERING ON AND OFF
y Hold the power button for two seconds to power on the bike.
y The bike will sleep after about 20 minutes of inactivity. To wake the bike, press
the power button.
y To power down, hold the power button for two seconds. Select Shut Down
when prompted.
GETTING STARTED
CONTINUED
CONNECTING TO THE INTERNET
LOGGING IN
y Select your WiFi network and enter the password. Tap Connect.
y If a WiFi network is not available, you can connect to a wired network. Use an adapter to
connect an Ethernet cable to the network port on the back of the touchscreen. The bike
will connect to the network automatically.
When logging in for the rst time, please have available your Subscription Activation Key or
the login information you set up when you purchased the Peloton Bike+.
Once a subscription is activated and associated with this bike, any user can log in and
access subscription content.
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GETTING STARTED
GETTING STARTED
CONTINUED
PELOTON 101
ADDING A RIDER
CLASSES
Check out our introduction to Peloton for more on adjusting your bike to t your body and
maintaining proper body position when you ride.
To let another rider use your bike, tap the icon next to your username at the lower left of
the home screen and tap Add/Remove Proles. Select another logged-in user or tap
Add Prole to create a new account, or to log in a rider who hasn’t used this bike before.
y Select a live or on-demand ride from the home screen, or tap Classes to lter and search
thousands of on-demand rides by length, instructor, title, and featured music.
y Toggle to Floor on the class selection screen to see strength, stretching, yoga, and more.
y Use the buttons along the bottom of the screen to view a Schedule of upcoming
classes, join Challenges, or view Programs of preselected classes.
y Tap More for a Scenic Ride, or to Just Ride without instruction or video.
y Select a class to view details. Tap Start to enter the class screen.
y To connect a heart rate monitor, wireless headphones, or Apple Watch, select a class
and press Start. You will have the chance to connect to an available device before
the class begins.
y Your instructor will guide you through a workout that includes a warmup and cooldown.
JOINING A RIDE
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CLASS SCREEN
CLASS SCREEN
TAP ELEMENTS TO
HIDE OR REVEAL
LEADERBOARD
TOTAL OUTPUT
TARGET RANGES
AUTO-FOLLOW
Tap the lock symbol to
automatically adjust
resistance to match the
target resistance range
CADENCE
How fast you're pedaling,
in revolutions per minute
OUTPUT
The power you're exerting,
measured in watts
RESISTANCE
Pedaling difculty,
measured as a percentage
TIME REMAINING HEART RATE
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ASSEMBLY
ASSEMBLY
TOOLS REQUIRED
PARTS
6mm Allen wrench
5mm Allen wrench
4mm Allen wrench
3mm Allen wrench
Torque wrench with 4, 5 and
6mm hex bits
Bike frame
Front and back stabilizers
Stabilizer screws x 4
Handlebars
Handlebar post
Handlebar post screws with washers x 3
Handlebar post end cap
Endstop screw
Monitor mount
Monitor mount bolt
Weight holder
Weight holder screws x 4
Left and right pedals
Water bottle holder
Long screw with nut
Shoulder bolt
Touchscreen
Touchscreen screws x 2
1 Rest the bike frame on its back.
2 Attach front stabilizer using the 6mm Allen wrench. Torque
screws to 20 N
.
m.
3 Locate the handlebars and handlebar post.
4 Route the cable from the handlebars through the post.
5 Attach the post using the 5mm Allen wrench. Torque screws to 20 N
.
m.
6 Add endcap.
7 Route the cable through the head tube and then insert the handlebars.
8 Add the end stop screw to the handlebar post with the 3mm Allen wrench
5
1
6
2
6
7 8
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ASSEMBLY
ASSEMBLY CONTINUED
16 Using a pedal wrench, install the right pedal. Thread clockwise and tighten fully.
17 The left pedal is reverse-threaded. Thread counterclockwise and tighten fully.
18 Fit the water bottle holder onto the handlebar post.
19 Add the long screw and nut using the 3mm Allen wrench.
20 Add the shoulder bolt using the 3mm Allen wrench.
21 Fit the touchscreen onto the monitor mount. Add the screws using a 4mm Allen
wrench and torque to 10 N
.
m.
22 Plug the cables coming from the monitor mount into the audio and Peloton ports.
9 Thread both of the cables from the handlebar through the monitor mount.
Add the monitor mount cap.
10 Rotate the top of the monitor mount 180° to expose the bolt hole.
11 Secure the mount to the arm using the monitor mount bolt and 5mm Allen wrench.
Torque screws to 9.5 N
.
m.
12 Tip the bike to rest on the front wheels and monitor mount.
13 Attach rear stabilizer using the 6mm Allen wrench. Torque screws to 20 N
.
m.
14 Turn the bike upright.
15 Fit the weight holder onto the back of the saddle shaft and fasten with four screws and
the 3mm Allen wrench.
13 15
10-119
16
20 21
17
18-19
12
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MAINTENANCE AND CARE
MAINTENANCE AND CARE
AFTER EACH RIDE
EVERY 3 TO 5 RIDES
y Cleaning: Wipe down the bike using a damp cloth.
y Leveling feet: If the bike rocks or wobbles, adjust each foot until all four feet rest rmly
on the oor. Tighten a foot to shorten, or unscrew to lengthen.
y Cleaning: Clean the bike thoroughly using a damp cloth and a mild household cleaner
diluted in water. Do not use cleaning products containing ammonia. Clean the
touchscreen using an electronics wipe.
y Pedals: Tighten any loose pedal with the included 15 mm wrench. Pedals should
be tightened to 25 lb-ft of torque. Turn clockwise to tighten the right pedal and
counterclockwise to tighten the left pedal.
y Cleats: Use a 4 mm Allen wrench to tighten any loose screws attaching your cleats to
your cycling shoes.
y Seat: Make sure the seat is parallel to the ground. Then use the included combination
wrench to tighten the seat-xing nuts on both sides.
CAUTION
:
To ensure safe operation and optimal performance, check for wear
and damage and perform maintenance on a regular basis. Replace any damaged or
defective parts immediately. Do not use the bike until the repair is performed. Only use
original parts from the manufacturer. Changes or modications to this unit not expressly
approved by Peloton could void the warranty.
CAUTION
:
Always unplug the bike immediately after use and before cleaning or
performing maintenance. Service other than the procedures described here must be
performed by an authorized technician.
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MAINTENANCE AND CARE
MAINTENANCE AND CARE CONTINUED
y Frame: Check the entire frame for signs of wear and damage, and tighten any loose bolts.
Pedals: Replace pedals. Tighten new pedals to 25 lb-ft of torque. For further instructions,
see support.onepeloton.com
ANNUALLY
WARNING
:
Do not over-tighten the seat slider adjustment knob. Over-tightening could
result in malfunction or breakage.
EVERY 15 TO 20 RIDES
y Emergency brake: Press down on the resistance knob while pedaling slowly. The
ywheel should come to a complete stop immediately. If it does not, stop using the bike
immediately and contact Peloton Support.
y Seat slider latch: Check the seat slider for movement when in a locked position. If the
seat slider moves or wiggles when locked, you will need to tighten it.
1 Open the latch.
2 Turn the knob on the other side of the seat slider ¼ turn clockwise.
3 Close the latch. Test the saddle to see if it moves or wiggles.
4 If the seat is still loose, continue tightening the knob in ¼ increments.
To tighten the seat slider :
y Test the saddle between each adjustment.
y Only adjust the knob when the latch is open.
y Never turn the knob more than 90° at a time.
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WARRANTY
Peloton Interactive, Inc. (“Peloton”)
extends the following Limited Warranty,
which applies only to non-commercial,
in-home, indoor use of the Peloton Bike+.
Any other use of the Peloton Bike+ shall
void this Limited Warranty. During the
applicable Limited Warranty periods
described below, the covered components
of the Peloton Bike+ will be free of defects
or malfunctions during normal use. Certain
exclusions apply, as further described in
this Limited Warranty.
The Limited Warranty applies for the
following components of the Peloton Bike+
only, for the time period indicated. The
Limited Warranty applies only against
defects discovered within the applicable
Limited Warranty period and only so long
as the Peloton Bike+ remains in the
possession of the original purchaser,
or, for gifted bikes, the owner of the
original Subscription attached to that
Peloton Bike+.
FRAME: FIVE YEARS
Peloton warrants the frame (excluding any
moving parts attached to the structural
frame) against defects in workmanship and
materials for a period of ve years from the
date of original delivery.
HD TOUCHSCREEN: 12 MONTHS
Peloton warrants the touchscreen against
defects in workmanship and materials for a
period of 12 months from the date of
original delivery.
BIKE COMPONENTS: 12 MONTHS
Peloton warrants the components and all
original parts of the Peloton Bike+ other
than pedals, including its belt, brake, crank
shaft, seat post, handlebars and water
bottle holder, against defects in
workmanship and materials for a
period of 12 months from the date of
original delivery.
BIKE PEDALS: 12 MONTHS
Peloton warrants the components and all
original parts of the original pedals that
come with the Peloton Bike+ against
defects in workmanship and materials for a
period of 12 months from the date of
original delivery. Bike+ pedals are not
warranted against normal wear and tear
and it is important that you maintain the
pedals by inspecting the pedals
regularly for any damage, loose parts
or other signs of wear and tear that
could cause breakdowns or part failures
Any pedal that shows signs of wear or
damaged parts should be removed
from service immediately. Please refer
to Peloton’s guide on maintaining your
pedals, available on onepeloton.com.
LABOR: 12 MONTHS
For bikes originally assembled by an
authorized Peloton technician, Peloton
will cover the labor cost for the repair or
replacement made under this Limited
Warranty for a period of 12 months from
the date of original delivery. Except where
applicable law requires otherwise, repair
labor is not covered for locations where
Peloton did not originally assemble the
Peloton Bike+ or if the Peloton Bike+ is
moved to a location that is outside of
Peloton’s service area.
EXCLUSIONS AND LIMITATIONS
WHO AND WHAT IS COVERED:
The original owner of the Peloton Bike+.
The Peloton Bike+ must remain in the
possession of the original purchaser,
or, for gifted bikes, the owner of the
original Subscription attached to that
Peloton Bike+. This Limited Warranty
is not transferable.
If a defect arises in the Peloton Bike+ or
a warranted component within the
applicable Limited Warranty period, the
purchaser’s sole and exclusive remedy is
for Peloton to, at Peloton’s discretion to the
extent permitted by law, either replace or
repair the defective or malfunctioning
Peloton Bike+ or component with the same
or a comparable model.
Any replacement or repaired component
shall be warranted for the remainder of the
original Limited Warranty period or 30 days,
whichever is longer, or for any additional
period that is required by applicable law.
Where permitted by law, replacement units,
parts and electronic components
reconditioned to as-new condition by
Peloton or its vendors may sometimes be
supplied as warranty replacement and
constitute fullment of warranty terms.
WHAT IS NOT COVERED:
Any other Peloton products or services,
non-Peloton products, or labor not approved
LIMITED HOME USE WARRANTY
USA
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WARRANTY
in advance by Peloton member support,
units that are, or that Peloton reasonably
believes to be, stolen, counterfeit, or
purchased from an unauthorized distributor
or reseller, units purchased or used outside
the U.S. or Canada, and units missing
serial numbers.
Software, even if sold with or embedded in
the Peloton Bike+, or Internet connectivity.
Peloton does not warrant that the operation
of the Peloton Bike+ will be uninterrupted or
error-free.
Damage or equipment failure due to normal
wear and tear, improper or negligent
assembly, maintenance, installation,
relocation, or repair (other than that caused
by a Peloton authorized service technician),
use of the Peloton Bike+ with parts or
accessories from third parties, or with parts
or accessories not originally intended for or
compatible with the Peloton Bike+, or any
use contrary to the instructions in the
Peloton Bike+ User Manual.
Damage or equipment failure due to
accident, abuse, improper or abnormal use,
neglect, corrosion, discoloration of paint or
plastic (or any other change in cosmetic
appearance that does not affect
performance), theft, vandalism, re, ood,
wind, lightning, freezing or other natural
disasters or acts of God of any kind,
electrical wiring, power reduction, power
uctuation or power failure from whatever
cause, unusual atmospheric conditions,
collision, introduction of foreign objects, or
modications that are unauthorized or not
recommended by Peloton.
Incidental or consequential damages.
Peloton is not responsible or liable for
indirect, special, incidental or consequential
damages, economic loss, loss of property or
prots, loss of enjoyment or use, or other
consequential damages of any nature
whatsoever in connection with the purchase,
use, repair or maintenance of equipment or
parts. Peloton does not provide monetary or
other compensation for any such repairs or
replacement parts costs, including but not
limited to gym membership fees, work time
lost, cost of substitute equipment,
diagnostic visits, maintenance visits
or transportation.
Equipment used for commercial purposes or
for any use other than a single family
or household.
LIMITED HOME USE WARRANTY CONTINUED
Any attempt to move or repair tness
equipment creates a risk of injury and
property damage. Peloton is not responsible
or liable for any damage or injury incurred
during, or as a result of, any move, repair or
attempted repair of equipment by anyone
other than a Peloton authorized service
technician. All moves or repairs attempted
by you or your agents are undertaken AT
YOUR OWN RISK and Peloton shall have no
liability for any injury to person or property
arising from such attempted moves or
repairs. In addition, labor may no longer be
covered if you move outside of Peloton’s
service area.
THIS LIMITED WARRANTY IS THE
EXCLUSIVE WARRANTY GIVEN BY PELOTON
AND SUPERSEDES ANY PRIOR, CONTRARY
OR ADDITIONAL REPRESENTATIONS. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY STATUTORY WARRANTY
OR CONDITION OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED EXCEPT TO THE EXTENT
PROHIBITED BY LAW. IN SUCH EVENT, SUCH
WARRANTY IS LIMITED TO THE DURATION
OF THE WARRANTY PERIODS SET FORTH
ABOVE. THIS EXCLUSION APPLIES EVEN IF
THIS WARRANTY FAILS OF ITS ESSENTIAL
PURPOSES AND REGARDLESS OF
WHETHER DAMAGES ARE SOUGHT FOR
BREACH OF WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, OR STRICT
LIABILITY IN TORT OR UNDER ANY OTHER
LEGAL THEORY. SOME JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. THIS LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER
LEGAL RIGHTS, WHICH VARY FROM
STATE TO STATE.
HOW DO I OBTAIN WARRANTY SERVICE?
Contact member support if you believe you
need service.
1.866.679.9129
support.onepeloton.com
To be eligible for service under this Limited
Warranty you must provide Peloton with the
serial number of your Peloton Bike+ and the
dated receipt, or other proof of purchase
indicating the date purchased, upon
discovering any nonconformity or defect.
Claims must be made within the specied
warranty period.
USA
47
WARRANTY
46
WHAT IF I HAVE QUESTIONS
OR CONCERNS?
You may direct any questions or concerns
to member support.
1.866.679.9129
Peloton Interactive, Inc.
125 West 25th Street, 11th Floor
New York, NY 10001
Attention: Limited Warranty Claims
Any disputes between you and Peloton
related to this Limited Warranty or the
Peloton Bike+ will be governed by the
then-current dispute resolution procedures
in Peloton’s Terms of Service, available
at onepeloton.com/terms-of-service.
WHAT IF I WANT MORE COVERAGE?
Extended warranty coverage is available
for purchase.
See support.onepeloton.com for
more details.
LIMITED HOME USE WARRANTY CONTINUED
Your acceptance of this Limited Warranty
is voluntary and is NOT a condition to
the purchase of the Peloton Bike+ or any
Subscription, You agree to be bound by this
Limited Warranty and You expressly agree
to the receipt of electronic communication
from Us for purposes consistent with
Your rights and responsibilities contained
in this Limited Warranty (which You may
opt out of at any time by contacting us at
onepeloton.ca/company/contact).
It is fully understood by You that the
Services available under this Limited
Warranty apply only to the specic Peloton
Bike+ purchased. Your cancellation rights
relating to this Limited Warranty are set out
in Part E below.
We extend this Limited Warranty to You,
which applies only to the non-commercial,
in-home, indoor use of the Peloton Bike+.
Any other use of the Peloton Bike+ shall
void this Limited Warranty. This Limited
Warranty applies only to defects
discovered within the applicable Term.
Additional exclusions and limitation
apply, as further described in this Limited
Warranty. There is no cost to You for this
Limited Warranty. If You wish to
purchase an extended warranty for the
Peloton Bike+, seesupport.onepeloton.ca.
The purchase of an extended warranty is
completely optional and is not required in
order for this Limited Warranty to apply.
A. DEFINITIONS
In this Limited Warranty, capitalized words
in bold type have the following denitions:
“Applicable Provinces” means the
provinces in Canada in which this Limited
Warranty applies, being British Columbia,
Alberta, Saskatchewan, Manitoba and
Ontario, so long as the Peloton Bike+ is
delivered and used in such provinces.
“Cancellation Rights” means the rights to
cancel this Limited Warranty, as set out in
Part E below.
“Customer”, “You” and “Your” means the
customer who purchased the Peloton Bike+
to which this Limited Warranty applies.
“Obligor”, “Our”, “We”, “Us”, “Our” and
“Peloton” means Peloton Interactive, Inc.,
and its successors and assigns.
“Peloton Bike+” means the bike that this
Limited Warranty applies to.
LIMITED HOME USE WARRANTY
USA CANADA
LIMITED HOME USE WARRANTY
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48
“Service” means the repair or replacement
completed in accordance with this
Limited Warranty.
“Subscription” means the monthly
subscription to Peloton’s digital-only
product(s) that may be purchased along
with the Peloton Bike+.
“Term” is as described in Part B below
(i.e., 12 months for the HD Touchscreen,
Bike Components (except pedals), Bike
Pedals and Labour (if the Peloton Bike+
was originally assembled by an authorized
Peloton technician) and 5 years for the
Frame, each from the date of original
delivery of the Peloton Bike+.
B. APPLICABLE TERM
AND SERVICES
This Limited Warranty applies to the below
components of the Peloton Bike+ only, for
the applicable Term indicated below:
TWELVE MONTH TERM:
HD TOUCHSCREEN: Peloton warrants
the touchscreen against defects in
workmanship and materials for a period of
12 months from the date of original delivery
of the Peloton Bike+.
BIKE COMPONENTS: Peloton warrants
the components and all original parts of the
Peloton Bike+ other than pedals, including
its belt, brake, crank shaft, seat post,
handlebars and water bottle holder, against
defects in workmanship and materials for
a period of 12 months from the date of
original delivery of the Peloton Bike+.
BIKE PEDALS: Peloton warrants the
components and all original parts of the
original pedals that come with the Peloton
Bike+ against defects in workmanship and
materials for a period of 12 months from
the date of original delivery of the Peloton
Bike+. The Peloton Bike+ pedals are not
warranted against normal wear and tear
and it is important that you maintain the
pedals by inspecting the pedals regularly
for any damage, loose parts or other
signs of wear and tear that could cause
breakdowns or part failures.
Any pedal that shows signs of wear
or damaged parts should be removed
immediately. Please refer to the
“Maintenance and Care” section of the
Peloton Bike+ Manual provided to You upon
the purchase of Your Peloton Bike+.
CONTINUED
LABOUR:For a Peloton Bike+ originally
assembled by an authorized Peloton
technician, Peloton will cover the labour
cost for a repair or replacement made
under and pursuant to the terms of this
Limited Warranty for a period of 12 months
from the date of original delivery of the
Peloton Bike+. Repair labour is not included
for locations where an authorized Peloton
technician did not originally assemble the
Peloton Bike+ or if the Peloton Bike+ is
moved to a location that is outside
the Applicable Provinces or outside of
Our service area within the
Applicable Provinces.
FIVE YEAR TERM:
FRAME: Peloton warrants the frame of the
Peloton Bike+ (excluding any moving parts
attached to the structural frame) against
defects in workmanship and materials for
a period of 5 years from the date of original
delivery of the Peloton Bike+.
EXCLUSIONS AND LIMITATIONS
WHOAND WHATIS COVERED:
The original owner of the Peloton Bike+.
The Peloton Bike+ must remain in the
possession of the original purchaser, or,
for a gifted Peloton Bike+, the owner of
the original Subscription attached to that
Peloton Bike+. This Limited Warranty
is not transferable.
If a defect arises in the Peloton Bike+ or a
warranted component within the applicable
Term, Your sole and exclusive remedy is
for Peloton to, at Peloton’s discretion to
the extent permitted by law, either replace
or repair the defective or malfunctioning
Peloton Bike+ or component with the same
or a comparable model.
Any replacement or repaired component
shall be warranted for the remainder of
the original Term or 30 days, whichever is
longer, or for any additional period that is
required by applicable law.
Where permitted by law, replacement
units, parts and electronic components
reconditioned to as-new condition by
Peloton or its vendors may sometimes
be supplied as warranty replacement and
constitute fullment of warranty terms.
WHAT IS NOT COVERED:
Any other Peloton products or services, non-
Peloton products, or labour not approved in
advance by the Peloton Member Support
CANADA
LIMITED HOME USE WARRANTY
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50
team (see Part C below), units that are,
or that Peloton reasonably believes to be,
stolen, counterfeit, or purchased from an
unauthorized distributor or reseller, any
Peloton Bike+ purchased outside of the
U.S. or Canada or used outside of the
Applicable Provinces, and units missing
serial numbers.
Software, even if sold with or embedded in
the Peloton Bike+, or Internet connectivity.
Peloton does not warrant that the operation
of the Peloton Bike+ will be uninterrupted
or error-free.
Damage or equipment failure due to normal
wear and tear, improper or negligent
assembly, maintenance, installation,
relocation, or repair (other than that caused
by a Peloton authorized service technician),
use of the Peloton Bike+ with parts or
accessories from third parties, or with parts
or accessories not originally intended for
or compatible with the Peloton Bike+, or
any use contrary to the instructions in the
Peloton Bike+ Manual provided to You upon
the purchase of Your Peloton Bike+. If
You did not receive the Peloton Bike+
Manual, please contact us at
onepeloton.ca/company/contact.
Damage or equipment failure due to
accident, abuse, improper or abnormal
use, lack of proper maintenance,
neglect, corrosion, discoloration of
paint or plastic (or any other change in
cosmetic appearance that does not affect
performance), theft, vandalism, re, ood,
wind, lightning, freezing or other natural
disasters or weather events, acts of God
or acts of war or terrorism of any kind,
electrical wiring, power reduction, power
uctuation or power failure from whatever
cause, unusual atmospheric conditions,
collision, introduction of foreign objects, or
modications that are unauthorized or not
recommended by Peloton.
Incidental or consequential damages.
Peloton is not responsible or liable for
indirect, special, incidental, punitive
or consequential damages, economic
loss, loss of property or prots, loss of
enjoyment or use, or other consequential
damages of any nature whatsoever in
connection with the purchase, use, repair
or maintenance of equipment or parts.
Peloton does not provide monetary or
other compensation for any such repairs
or replacement parts costs, including but
not limited to gym membership fees, work
time lost, cost of substitute equipment,
CONTINUED
diagnostic visits, maintenance visits
or transportation.
If the Peloton Bike+ is used for commercial
purposes or for any use other than
household use.
Any attempt to move or repair tness
equipment creates a risk of injury and
property damage. Peloton is not responsible
or liable for any damage or injury incurred
during, or as a result of, any move, repair or
attempted repair of equipment by anyone
other than a Peloton authorized service
technician. All moves or repairs attempted
by You or anyone acting as Your agent are
undertaken AT YOUR OWN RISK and Peloton
shall have no liability for any injury to person
or property arising from such attempted
moves or repairs.
Labour may not be included if the Peloton
Bike+ is moved outside of Our service area
within the Applicable Provinces.
Components of the Peloton Bike+ that
are inaccessible due to the addition of
after-market equipment, or where such
after-market equipment or the installation
thereof has altered the original Peloton
Bike+ conguration.
If You or any person on Your behalf falsely
swears or commits any fraudulent act with
respect to any request for Service.
C. HOW TO OBTAIN A REPAIR OR
REPLACEMENT
To be eligible for Service under this
Limited Warranty, upon the discovery of
any nonconformity or defect within the
applicable Term, You must:
(i) contact the Peloton Member Support
team by:
y calling us at 1.833.821.0099; or
y chatting with one of Our Member
Support Agents at support.onepeloton.
ca; and
(ii) provide Peloton with the serial number
of the Peloton Bike+ and the dated
receipt, or other proof indicating the date
purchased and the date delivered.
Requests for Service must be made within
the applicable Term and must be approved
in advance by the Peloton Member
Support team.
CANADA
LIMITED HOME USE WARRANTY
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52
D. GENERAL TERMS
Any fraudulent activity on the part of the
Customer under this Limited Warranty will
be prosecuted to the full extent of the law.
The sections and paragraph headings
used in this Limited Warranty are used for
convenience only and do not in any
way affect the interpretation of this
Limited Warranty.
Any disputes between You and Peloton
related to this Limited Warranty will be
governed by the then-current dispute
resolution procedures in Peloton’s
Terms of Service, available at
onepeloton.ca/terms-of-service.
You may direct any questions or concerns
to Our Member Support team by calling
1.866.679.9129, by emailing support@
onepeloton.ca, or by writing to Us at:
Peloton Interactive, Inc.
125 West 25th Street, 11th Floor
New York, NY 10001
Attention: Limited Warranty
This Limited Warranty, Peloton’s Terms
of Service, Peloton’s Privacy Policy and
Peloton’s Bike Manual constitute the entre
agreement between You and Us relating to
the subject matter hereof.
You are not required to pay a deductible for
any Services under this Limited Warranty.
This Limited Warranty is not an
insurance contract.
THIS LIMITED WARRANTY (i) IS THE
EXCLUSIVE WARRANTY GIVEN BY
PELOTON, (ii) SETS OUT THE FULL EXTENT
OF OUR RESPONSIBILITIES AND (iii)
SUPERSEDES ANY PRIOR, CONTRARY
OR ADDITIONAL REPRESENTATIONS. WE
EXPRESSLY DISCLAIM AND SHALL NOT BE
BOUND BY ANY OTHER REPRESENTATION,
CONDITION, STATEMENT OR WARRANTY,
WHETHER EXPRESS OR IMPLIED,
STATUTORY OR OTHERWISE, INCLUDING,
WITHOUT LIMITATION, ANY WARRANTY
OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. THIS
EXCLUSION APPLIES EVEN IF THIS
LIMITED WARRANTY FAILS OF ITS
ESSENTIAL PURPOSES AND REGARDLESS
OF WHETHER DAMAGES ARE SOUGHT
FOR BREACH OF WARRANTY, BREACH
OF CONTRACT, NEGLIGENCE, OR STRICT
LIABILITY IN TORT OR UNDER ANY OTHER
CONTINUED
LEGAL THEORY. IN NO EVENT SHALL WE
BE LIABLE FOR ANY SPECIAL, INDIRECT,
OR CONSEQUENTIAL DAMAGES. THIS
LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER LEGAL RIGHTS, WHICH VARY
FROM PROVINCE TO PROVINCE.
E. CANCELLATION RIGHTS
You may cancel this Limited Warranty
at any time by contacting Us at
1.833.821.0099 and the cancellation will
be deemed to be effective on the date You
contact us.
We can only cancel this Limited
Warranty in the case of fraud, material
misrepresentation, or if required to do so
by a regulatory authority. Notice of such
cancellation will be sent to You at least
thirty (30) days prior to cancellation and
will include the effective date of such
cancellation and the reason for
such cancellation.
F. PRIVACY NOTICE
In connection with this Limited Warranty,
We will collect and use the following
personal information about You:
name, email address, phone number,
mailing address and the details of your
purchase(s). Such information will be used
for the purposes of administering this
Limited Warranty, including evaluating and
processing any request(s) for Service from
You. Certain personal information will be
collected by and/or shared with Our service
providers, which currently include third
party organizations providing some of the
services stated in Section 3.2 of Peloton’s
Privacy Policy. Your personal information
may also be collected, used or disclosed
(including collection from and disclosure to
third parties), as needed, for other purposes
permitted by law, including to comply
with legal and regulatory requirements,
investigate potential breaches of contract
or the law, and to detect or prevent fraud.
Peloton and/or its service providers transfer
and store Your personal information in
countries other than Canada, and therefore,
such information will be accessible to
courts, law enforcement, and national
authorities in such other countries. You
may contact Peloton’s Privacy Team at
[email protected] if: (i) You have
any questions about Peloton’s collection
of Your personal information or the
collection, use, disclosure or storage of
personal information by Peloton’s service
CANADA
LIMITED HOME USE WARRANTY
54
providers outside Canada; (ii) You wish
to obtain access to written information
about Peloton’s policies or practices
with respect to service providers outside
Canada; and/or (iii) You wish to access,
update or rectify your personal information.
You may also obtain information about
Our general policies and practices with
respect to processing and storing personal
information by reviewing Peloton’s Privacy
Policy, which is available at:
onepeloton.ca/privacy-policy.
CONTINUED
CANADA
© Peloton 2020, Peloton Interactive, Inc. All rights reserved.
onepeloton.com
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