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troubleshoot guide
nuwavenow.com
32 33
ENGLISH
nuwavenow.com
TROUBLESHOOT GUIDE
32 33
Error Message: Solution(s):
Prb1
Probe not connected to the unit. Plug the
Probe into the Brio’s Probe Jack.
Prb2
The Probe target internal temperature is set
higher than set cooking temperature.
Prb3
Probe short Circuit.
Contact Customer Service Department at
1-877-689-2838 or help@nuwavenow.com.
Prb4
Probe sensor not detecting temperature
increase. Ensure the Probe is inserted into the
food and the food is in oven during cooking.
Prb5
Rotisserie function was turned on with Probe
connected. Unplug Probe or cancel Rotisserie
function.
Er1
Temperature Sensor overheated. Turn unit off
to cool. If the Brio is not working after it cools
down, contact Customer Service.
Err1
Temperature Sensor short circuit.
Contact Customer Service Department at
1-877-689-2838 or help@nuwavenow.com.
Err2
Temperature Sensor is open.
Contact Customer Service Department at
1-877-689-2838 or help@nuwavenow.com.
LIMITED WARRANTY
The NuWave 14Q Brio
®
Ultimate Air Fryer Oven & Grill
THE MANUFACTURER WARRANTS
The Brio
®
, including the Stainless Steel Mesh Tray, Stainless Steel
Mesh Racks, Drip Tray, Light Bulb, Light Bulb Cover, Rotisserie
Basket, Rotisserie Skewer, Door, Non-Stick Baking Pan, Grill/Griddle
Plate, Silicone Cupcake Liners, and Digital Temperature Probe are to
be free from manufacturer defects.
All electrical components are warranted for 1 year from the date
of purchase, under normal household use, and when operated
in accordance with the Manufacturer’s written instructions. The
Manufacturer will provide the necessary parts and labor to repair
any part of the Brio
®
at NuWave LLC Service Department. After the
expiration of the warranty, the cost of the labor and parts will be the
responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by an unauthorized
dealer or the serial number data plate is removed or defaced. Normal
deterioration of nish due to use or exposure is not covered by this
Warranty. This Limited Warranty does not cover failure, damages
or inadequate performance due to accident, acts of God (such as
lightning), uctuations in electric power, alterations, abuse, misuse,
misapplications, corrosive-type atmospheres, improper installation,
failure to operate in accordance with the Manufacturer’s written
instructions, abnormal use or commercial use. NuWave LLC reserves
the right to void the Limited Warranty, where allowable by law, for
products purchased from an unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: pay for all
services and parts not covered by the warranty; prepay the freight to
and from Service Department for any part or system returned under
this warranty; and carefully package the product using adequate
padding material to prevent damage in transit. The original container
is ideal for this purpose. Include in the package the owner’s name,
address, daytime telephone number, a detailed description of the
problem, and your “RGA number.” (Call 1-877-689-2838) or email
help@nuwavenow.com to obtain the RGA number (Return Goods
Authorization number). Provide the cooking system model & serial
number and proof of date of purchase (a copy of the receipt) when
making claims under this warranty.
MANUFACTURER’S OBLIGATION
The Manufacturer’s obligation under this Limited Warranty is
limited, to the extent allowable by law, to repairing or replacing any
part covered by this Limited Warranty which upon examination is
found to be defective under normal use. The Limited Warranty is
applicable only within the continental United States and only to the
original purchaser of the manufacturer’s authorized channels of
distribution. THE LIMITED WARRANTY MAY NOT BE ALTERED,
VARIED OR EXTENDED EXCEPT BY A WRITTEN INSTRUMENT
EXECUTED BY THE MANUFACTURER. THE REMEDY OF
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
LIMITED WARRANTY IS EXCLUSIVE. IN NO EVENT SHALL THE
MANUFACTURER BE LIABLE FOR ANY CONSEQUENTIAL OR
INCIDENTAL DAMAGES TO ANY PERSON, WHETHER OR NOT
OCCASIONED BY NEGLIGENCE OF THE MANUFACTURER,
INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF
USE, COSTS OF SUBSTITUTION, PROPERTY DAMAGE, OR
OTHER MONEY LOSS.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation exclusions
may not apply. This Limited Warranty gives specic legal rights,
and there may also be other rights which vary from state to
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