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TROUBLESHOOTING
If you experience problems while using this product, try the following solutions. If you still
can’t solve the problem, please call the Bose
®
Live Music Product and Technical Support
Team direct at 877-335-2673 to arrange for service.
Recommended troubleshooting tools:
• Portable voltmeter • B1 bass module 4-wire cable (blue)
• Cable tester • Spare T15AH fuse (US/Canada)
Spare T10AH fuse (Europe)
• AC outlet tester • Spare AC power cord
• XLR and ¼-inch phone plug cables
Problem What to do
System is plugged in,
power switch is on, but
power LED is off
• Make sure you have power at the AC outlet. Try operating a lamp or other equipment
from the same AC outlet or test the outlet using an AC outlet tester.
• Make sure the L1 model I power stand’s power cord plug is fully inserted into the
AC outlet.
• Check the line fuse on the L1 model I power stand.
Power LED is on (green),
but no sound
• Make sure volume control is turned up on your instrument.
• Make sure the applicable level control is turned up (Trim, or Channel 3/4 Level on the
L1 model I power stand; CH 1/2 LEVEL and MASTER level on the R1 remote control).
• Make sure your instrument is plugged into the Channel 1/2 Input or Channel 3/4 Input
jack.
• Connect your instrument to the L1 model I power stand using a different cable.
• Plug your instrument into a different amplifier to make sure the instrument is working.
Power LED is red while the
L1 model I power stand is
on
• Please call Bose Live Music Customer Support at (877) 335-2673 for assistance.
House circuit breaker
keeps tripping
• If you have more than one L1 model I power stand plugged into the same AC circuit,
stagger the turn-on times. Each L1 model I power stand has an inrush current of about
32 amps when turned on.
• If you have more than three L1 model I power stands plugged into a single 15 amp
circuit, move some systems to another AC circuit. Each L1 model I power stand can
draw 5 amps or more when playing at high volumes for long periods of time.
With nothing plugged into
the audio input or output
connectors on the rear
panel of the L1 model I
power stand, a slight hum
or buzz is heard from the
L1 or B1
• Using an AC outlet tester, test the AC outlet that the L1 model I power stand is plugged
into for reversed or open (hot, neutral, and/or ground) contacts.
• If using an extension cord, make sure that the cord is also tested as above.
B1 bass module is plugged
in, but no bass audio is
heard
• Make sure you are using the (blue) B1 bass module 4-wire cable included with the B1
bass module.
• Make sure that the B1 bass module cable is plugged into the B1 Bass Module jack on
the L1 model I power stand.
• Try a different 4-wire cable.
• Check that the B1 bass module cable connectors are fully engaged in the jacks.
• If available, try a different B1 bass module.
PIASOG.book Page 28 Wednesday, February 14, 2007 3:10 PM
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