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10. Troubleshooting & FAQs
application may result in severe
“burn-in” or “after-image” or “ghost
image” symptoms that will not
disappear and cannot be repaired.
The damage mentioned above is
not covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Service contact information listed
in Regulation & Service Information
Manual and contact Philips customer
service representative.
* Functionality different according to
display.
Audio problem
No sound
• Check if audio cable is connected to
PC and monitor correctly.
• Ensure audio is not muted. Press
OSD “Menu”, select “Audio” then
“Mute”. Check it on “Off” position.
• Press “Volume” in OSD main control
to adjust the volume.
10.2 General FAQs
Q1: When I install my display what
should I do if the screen shows
'Cannot display this video
mode'?
Ans.: Recommended resolution for
this display: 3840 X 2160 .
• Unplug all cables, then connect
your PC to the display that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
display icon. Inside the display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 3840 X 2160 pixels.
• Open 'Advanced Properties' and
set the Refresh Rate to 60 Hz, then
click OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 3840 X 2160 @ 60 Hz.
• Shut down your computer,
disconnect your old display and
reconnect your Philips LCD display.
• Turn on your display and then turn
on your PC.
Q2: What is the recommended
refresh rate for LCD display?
Ans.: Recommended refresh rate in
LCD displays is 60 Hz, In case of
any disturbance on screen, you
can set it up to 75 Hz to see if
that removes the disturbance.
Q3: What are the .inf and .icm files
on the CD-ROM? How do I install
the drivers (.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions
in your user manual to install
the drivers. Your computer may
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