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nuwavenow.com
21
nuwavenow.com
21
ENGLISH
TROUBLESHOOT GUIDE
The Moxie is not turning on or working.
1. Plug may not be in the outlet. Plug in unit.
2. Red Power Switch on right side of Base may not be on. Check
to see if Power Switch is on.
Blender does not work when plugged in and Power button and
Power Switch are both ON.
1. Lid is not on Jar properly. Line up red dot on top of Lid with the
Jar’s handle and press Lid down firmly to secure onto Jar.
2. Lid may not be properly locked. For Plunger Lid, line up Lid
Lock Hooks with Jar Tabs and lock onto Jar.
Blender is not running at a high enough speed for
the recipe.
1. Dial is not on the correct setting. Turn the dial to proper setting
based on recipe.
2. Jar is overloaded. Reduce amount of ingredients.
Blender is not vacuuming out air from Jar.
1. Vacuum ON/OFF is not on. Press Vacuum ON/OFF
before blending.
2. Dial is not on correct setting. Turn the dial to Vacuum Only.
3. Release Valve on Lid is in the open position. Turn Release
Valve to Lock.
4. Seal Ring may be loose, installed incorrectly, or broken.
Reinstall Seal Ring properly. See Lid Seal Ring Assembly
under Cleaning and Maintenance. If Lid Seal Ring is broken,
contact Customer Service: 1-877-689-2838 or
email help@nuwavenow.com.
5. Vacuum Lid is not on Jar securely. Line up red dot on Lid with
the Jar’s handle and press Vacuum Lid down firmly onto Jar.
6. May be using the Plunger Lid. Make sure you use the Vacuum
Lid when vacuum blending.
7. Vacuum Arm did not secure onto Lid correctly. Lower Vacuum
Arm onto Vacuum Lid and press down until a “click” is heard.
Vacuum Lid will not open after air is vacuumed out.
Release Valve on Vacuum Lid is in Lock position. Turn Release
Valve to the open position to open Lid.
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