TROUBLE SHOOTING GUIDE
HP Flat Panel Monitors - Troubleshooting Sound Problems
with Monitor Speakers
Low volume from monitor speakers
No sound from monitor speakers
Some monitors come with built-in speakers. If your monitor has built-in speakers, use this
document to troubleshoot audio difficulties before troubleshooting the devices connected to the
monitor.
note:
Not all monitors come with built-in speakers. If your monitor does not have built-in speakers,
then you will need to connect an audio cable to an external speaker system to hear sound.
Low volume from monitor speakers
If the built-in speakers on the monitor do not have adequate volume, perform each step that
follows, testing for sound after each step, until you can hear sound and the proper volume:
1. Close the software program you are using that is experiencing the sound problems. Test
for audio using another software program.
If the volume is adequate using another software program, the issue is with the computer,
not the monitor. If the volume is still low, continue with this procedure.
2. Try to adjust the volume higher using the front-panel volume buttons.
3. Using the buttons on the monitor, navigate through the onscreen display (OSD) menu to
find audio or speaker settings and adjust the volume up.
4. Adjust the volume higher from Windows on the computer. Click the volume icon from
the taskbar (lower right corner of the screen next to the time), and raise the volume to
about 75%.
5. If the previous steps did not resolve the volume issue, troubleshoot volume coming from
the computer. For more information, please read Sound Volume Is Too Low in Windows
7, Resolving Sound Problems in Windows Vista, or Resolving Sound Problems in
Windows 98, ME, and XP.
No sound from monitor speakers
If the built-in speakers on the monitor do not produce sound, perform each step that follows,
testing for sound after each step, until you can hear sound:
1. Close the software program you are using that is missing sound. Test for audio using
another software program.
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