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16
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Coffee maker does
not turn on.
Coffee maker is not
plugged in.
Make sure appliance
is plugged into a
working outlet.
Coffee maker
is leaking.
Water reservoir may be
overfilled.
Make sure water
reservoir has not
been filled beyond
the 12-cup MAX line.
Carafe may not be
correctly placed on the
“Keep Hot” carafe plate
Make sure carafe is
placed correctly on the
“Keep Hot” carafe plate.
The brew basket
overflows.
The carafe has been
removed for longer than
20 seconds when using
the Sneak-A-Cup™ feature.
Make sure to replace
the carafe within 20
seconds during the
brewing cycle.
Excessive amount of
coffee is used.
Reduce the amount
of coffee used to
eliminate brew basket
overflows.
The coffee has been
ground too finely.
Adjust the grind
setting, cup selection,
to a lower cup
setting.
The brew basket Sneak-
A-Cup™ mushroom may
be clogged with coffee
grounds.
Free the brew basket
of coffee grounds by
pushing the mushroom
shaped Sneak-A-Cup™
part up and down
during rinsing.
Coffee sediment in
brewed cup of coffee.
Coffee grounds are small
enough to pass through
the permanent filter.
While it is normal
to see some coffee
sediment when using
a permanent filter,
a coarser grind can
reduce the amount of
sediment.
The coffee maker
brews slowly.
The coffee maker needs
cleaning.
Follow the instructions
in the “Descaling with
Vinegar” section
on page 14.
Grinder does not
turn on
Grinder overheated Let cool 15 minutes
and unplug unit for at
least 30 seconds to
reset fuse.
If additional assistance is needed, please contact our consumer service team at
1-800-231-9786.
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