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8
1. Unable to add the device?
A. Please make sure the camera has been reset. Press the Reset button until you
hear the prompt tone.
B. Camera supports Only 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch
to 2.4/5GHZ dual mode.
C. Please turn on the GPS service before adding the device on the Android/IOS
mobile phone. After installation is complete, you will be asked to turn on GPS
service when you use the app for the first time, if you have chosen not to turn ON
the GPS service please uninstall the APP and reinstall again and ensure to enable
the GPS service.
D. Please ensure the camera was not linked to any other account. If it was then
please reset the device and add to your account.
FIGURE 35
Log In: www.ucloudcam.com
Enter your account number and password,click to Login
HOW TO USE THE CAMERA ON A COMPUTER
FREQUENTLY ASKED QUESTIONS
1. Applicable only for multiple cameras under
the same account.
2. Click on the split screen button to
simultaneously preview multiple devices.
Note: To use this feature you must have 2 or
more cameras installed under the same account.
SPLIT SCREEN FEATURE
FIGURE 36
ENGLISH
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