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41
IMPORTANT!READANDFOLLOWALLINSTALLATIONANDMAINTENANCEINSTRUCTIONS,INCLUDINGCLEANINGTHEUNITASSPECIFIED,AND
REPLACINGGASKETSANNUALLY,ANDPARTSASNEEDED.
ENGLAND’SSTOVEWORKSISNOTRESPONSIBLEFORANYDAMAGEORINJURYINCURREDDUETONEGLECT,ORDUETOUNSAFEINSTALLATIONOR
USAGEOFTHISPRODUCT.CALLTECHNICALSUPPORTWITHANYQUESTIONS.
Trouble‐ShootingGuide
WARNING:ToavoidELECTRICALSHOCKalwaysdisconnecttheunitfromthepowersourceBEFORE
attemptinganyrepair.Ifthisguidedoesnotcorrecttheproblem,callTechnical
Supportat1‐800‐245‐6489.
*SeeERRORCODESsectionearlierinthismanualforinformationontroubleshootingErrorCodes
Problem Cause Solution
TopAugernotturning 1.Badaugermotor. 1.Replaceaugermotor.
2.Foreignmatterjammingauger. 2.Removepelletsandobject.
3.Vacuumsensor. 3.Checkexhaustblower.
4.Hopperlidswitch 4.Makesurehopperlidisclosed/replace
switch
BottomAugernotturning 1.Badaugermotor. 1.Replaceaugermotor.
2.Foreignmatterjammingauger. 2.Removepelletsandobject.
Smokesmellordustin
house
1.Improperexhaustconnection. 1.Checkexhaustconnectionsforleaks,
especiallytheexhaustblo werconnect.Seal
leakswithsilicone,aluminumtapeorahose
clamp.
Roomblowernotoperating 1.Loosethermalsensor. 1.Tightenconnectiononsensor.
2.Blowerspeedsethigherthanheat
range,causingstovetocooland
blowertocycle.
2.Lowerblowerspeed.
3.Looseconnection. 3.Checkcontrolboardconnection.
Exhaustblowernot
operating
1.Looseconnection. 1.Checkcontrolboardconnection.
2.Badblower. 2.Replaceblower.
3.Badvacuumsensor. 3.Replacevacuumsensor.
LazyFire 1.Badexhaustblower. 1.Inspectandreplaceblower.
2.Excessivepelletmoisture. 2.Keeppelletsdry.
3.Excessiveashbuild‐up. 3.Thoroughlycleanunit.
4.Lowqualitypellets. 4.UseonlyPFIpremiumpellets.
BlownFuse 1.Powersurge. 1.Replacefuse;usesurgeprotector.
2.Exposedwire. 2.Checkforexposedorfrayedwireandloose
connections.
3.Electricalcomponentshorting. 3.Checkmotorsandblowersforobstructions
orshortcircuits.
HighPelletConsumption 1.Lowqualityornon‐uniformlysized
pellets.
1.Usepremiumpelletsortryanotherpellet
brand.
SqueakingNoise 1.Obstructioninaugertube. 1.Checkaugertubeforforeignobjects.
2.BlowerNoise. 2.Remove,clean,andoilblower.
PingingorRattlingNoise 1.Foreignmaterialinblower. 1.Checkbothblowersformaterial.
2.Looseexhaustfansetscrew. 2.Checksetscrewfortightness.
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