Heat Storm HS-1000-WX User Manual

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TROUBLESHOOTING GUIDE

When I power the heater ON

it doesn’t blow any air at rst

The heater is funconing as it should. The rst 15

seconds allows the infrared elements to get hot so that

once the fan does begin to blow it will move warm air

into the room.

Why doesn’t my heaters

temperature match my

central heang thermostat?

All thermostats vary in their temperature seng. In

most cases the central heang thermostat is not as

accurate as your Heat Storm heaters thermostat.

However, you can calibrate your Heat Storm heater’s

thermostat to match your central heang thermostat if

you choose. Please see the “Calibraon” secon of this

manual.

The heater keeps blowing air

when the leaf symbol is not

red or green

The heater is funconing as it should. This is the cool

down phase. The heater will run for several minutes to

cool down the internal components. This increases the

lifespan of the infrared elements.

The heater does not blow

warm air

A -Check if the air inlet is blocked or the air lter is dirty

and needs to be cleaned.

B -The ambient temperature is higher than the

thermostat seng.

C - Disconnect the unit from the wall outlet for 2 hours.

Aer 2 hours plug the unit back into wall outlet. If the

problem persists call customers service.

QUESTIONS & ANSWERS

QUESTIONS ANSWERS

Why does the Blower Fan

keep running aer I have

turned o the unit?

The Blower Fan will connue to run unl the heat chamber

has cooled down. Aer a few minutes the fan will shut

o automacally. This ensures that the quartz infrared

heang elements are cooled properly helping to ensure

the longevity of your heater.

Can the heang elements be

replaced

Yes. Contact an authorized repair center. Generally, this is

the store where you purchased your heater.

My cord is geng very hot,

especially at the plug. Is that

normal?

No. Most likely the problem is that the connecon from

the wall wiring to the outlet is faulty and is causing the

outlet and plug to overheat. Also, make sure there

are not too many appliances plugged into outlets on a

single circuit. If the problems persist consult a qualied

electrician.

The heater’s airow seems to

have diminished?

Make sure the air inlet is not blocked and that the lter

is clean. Follow the Filter Maintenance procedure in the

Operaon Instrucons secon.

Once I inially plug the unit

in and turn it on, how long

will it take to heat my room?

Generally, it takes about a half hour. Please remember that

with any type of heang process there are many variables;

size of the room, how well the room is insulated, how

many doors/windows, how much bare concrete (which

acts as a heat sink with any type of heang), the opening

and closing of an exterior door, etc… Therefore, heang

performance will vary in every environment.

Can I use the heater to heat

mulple rooms at the same

me?

Yes. Keep in mind the heang will vary based on how open

your oor plan is and the sizes of the rooms involved. Our

suggeson, give it a try and see what works best for you.

My Heater never seems to

reach the set temperature, it

just keeps running.

There are several possible causes. Make sure the lter(s)

are clean. If the room is dray or poorly insulated the

thermostat sensor may be taking an inaccurate reading.

Make sure to keep doors closed so that the heater can

heat the room. Also, ensure that the heater is plugged into

an interior wall and is not below a window. Oen, when a

heater is below a window the cool air from the window is

causing an inaccurate temperature reading.

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Heat Storm HS-1000-WX - Deluxe Space 1000 Watt Infrared Wall Mount Electric Heater

User Manual - Page 15