PORTABLE QUARTZ
INFRARED HEATER
USER MANUAL
HS-1000-WX* HS-1000-WA HS-1500-PHX
MODELS
HEAT STORM
TABLE OF CONTENTS
Safety Awareness……………...........………………..3
Installaons & Instrucons...……..…...............6
Operaons & Controls..…….………..…….......…..7
Troubleshoong Guide.................................11
Quesons & Answers………...........................12
1 Year Limited Warranty…………....................17
*Model not shown on cover
PORTABLE QUARTZ
INFRARED HEATER
USER MANUAL
HS-1000-WX* HS-1000-WA HS-1500-PHX
MODELS
HEAT STORM
TABLE OF CONTENTS
Safety Awareness……………...........………………..3
Installaons & Instrucons...……..…...............6
Operaons & Controls..…….………..…….......…..7
Troubleshoong Guide.................................11
Quesons & Answers………...........................12
1 Year Limited Warranty…………....................17
*Model not shown on cover
INTRODUCTION
Thank you and congratulaons on your purchase of your
Heat Storm
™
Infrared heater.
PLEASE READ THIS MANUAL BEFORE OPERATING THIS
APPLIANCE.
WARNING
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED,
AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE
VAPORS AND LIQUIDS IN THE VICINITY OF THIS OR ANY
OTHER APPLIANCE.
WARNING
ANY REQUIRED SERVICE OTHER THAN FILTER
MAINTENANCE SHOULD ONLY BE PERFORMED BY AN
AUTHORIZED SERVICE REPRESENTATIVE AND ANY OTHER
REPAIRS ATTEMPTED BY ANYONE OTHER THAN AN
AUTHORIZED SERVICE REPRESENTATIVE WILL VOID THE
WARRANTY.
SAFETY & AWARENESS
In order to avoid overheating, do not cover the heater. It cannot be used in a wardrobe.
● CAUTION: Whenever the heater is left operating and unattended, caution may be
necessary if children or invalids are nearby.
● The appliance is not to be used by children or persons with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction.
● Children being supervised should be instructed not to play with the appliance.
● Always unplug heater when not in use.
● Do not operate any heater with a damaged cord or plug or after the heater
malfunctions, has been dropped or damaged in any manner. Discard heater, or return to
authorized service facility for examination and/or repair.
● If the supply cord is damaged, it must be replaced by the manufacture, its service agent
or similarly qualified persons in order to avoid a hazard.
● Any repairs to this heater should be carried out by a qualified service person.
● Under no circumstances should this heater be modified. Parts having to be removed for
servicing must be replaced prior to operating this heater again.
● Do not use outdoors.
● This heater can be use in bathrooms, laundry areas and similar indoor
locations. Never locate heater where it may fall into a bathtub or other water container.
● Do not run cord under carpeting. Do not cover cord with throw rugs, runners or similar
coverings. Do not route cord under furniture or appliances. Arrange cord away from
traffic areas and where it will not be tripped over.
● To disconnect heater, turn controls to the off position, wait for the fan to stop blowing
to ensure the inside of the heater has been properly cooled, then remove plug
from outlet.
● Connect to properly grounded outlets only.
● This appliance, when installed, must be electrically grounded in accordance with local
codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical
Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70. When using electrical appliances, basic precautions should always
be followed to reduce the risk of fire, electrical shock, and injury to persons including
the following:
32
INTRODUCTION
Thank you and congratulaons on your purchase of your
Heat Storm
™
Infrared heater.
PLEASE READ THIS MANUAL BEFORE OPERATING THIS
APPLIANCE.
WARNING
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED,
AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE
VAPORS AND LIQUIDS IN THE VICINITY OF THIS OR ANY
OTHER APPLIANCE.
WARNING
ANY REQUIRED SERVICE OTHER THAN FILTER
MAINTENANCE SHOULD ONLY BE PERFORMED BY AN
AUTHORIZED SERVICE REPRESENTATIVE AND ANY OTHER
REPAIRS ATTEMPTED BY ANYONE OTHER THAN AN
AUTHORIZED SERVICE REPRESENTATIVE WILL VOID THE
WARRANTY.
SAFETY & AWARENESS
In order to avoid overheating, do not cover the heater. It cannot be used in a wardrobe.
● CAUTION: Whenever the heater is left operating and unattended, caution may be
necessary if children or invalids are nearby.
● The appliance is not to be used by children or persons with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction.
● Children being supervised should be instructed not to play with the appliance.
● Always unplug heater when not in use.
● Do not operate any heater with a damaged cord or plug or after the heater
malfunctions, has been dropped or damaged in any manner. Discard heater, or return to
authorized service facility for examination and/or repair.
● If the supply cord is damaged, it must be replaced by the manufacture, its service agent
or similarly qualified persons in order to avoid a hazard.
● Any repairs to this heater should be carried out by a qualified service person.
● Under no circumstances should this heater be modified. Parts having to be removed for
servicing must be replaced prior to operating this heater again.
● Do not use outdoors.
● This heater can be use in bathrooms, laundry areas and similar indoor
locations. Never locate heater where it may fall into a bathtub or other water container.
● Do not run cord under carpeting. Do not cover cord with throw rugs, runners or similar
coverings. Do not route cord under furniture or appliances. Arrange cord away from
traffic areas and where it will not be tripped over.
● To disconnect heater, turn controls to the off position, wait for the fan to stop blowing
to ensure the inside of the heater has been properly cooled, then remove plug
from outlet.
● Connect to properly grounded outlets only.
● This appliance, when installed, must be electrically grounded in accordance with local
codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical
Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70. When using electrical appliances, basic precautions should always
be followed to reduce the risk of fire, electrical shock, and injury to persons including
the following:
32
SAFETY & AWARENESS
4
● There is a thermostat limiter inside the heater. When the inner temperature over heats
or abnormal heating occurs, the thermostat protective device will cut off power supply
to avoid risk of fire or damage to the heater.
● Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may cause an electric shock or fire, or damage the heater.
● To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use
on soft surfaces, like a bed, where opening may become blocked.
● The heater has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint or flammable liquids are used or stored.
● Use this heater only as described in the manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or injury to persons.
● Always plug heaters directly into a wall outlet/receptacle. Never use with an extension
cord or relocatable power tap (outlet/ power strip).
● This heater is for use on 120 volts.
HEATER LOCATION
When choosing a location for your new heater, ensure that the general instructions are
followed. Also, for best effect, install the heater out of direct sunlight. Cold climate
installation recommendation: when installing this unit against a non-insulated exterior
wall or chase, it is mandatory that the outer walls be insulated to conform to applicable
insulation codes.
ELECTRICAL CONNECTION
A 15 AMP, 120 Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably,
the heater will be on a dedicated circuit as other appliances on the same circuit may cause
the circuit breaker to trip or the fuse to blow when the heater is in operation.
CAUTION: Do not exceed the current rating of the current tap. Always plug heaters directly
into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap
(outlet/ power strip).
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other combustibles at least 3 feet (0.6 m) from
the front of the heater and away from the sides.
SAFETY & AWARENESS
5
MAINTENANCE
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs
or rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this heater if any part of it has been under water. Immediately call
a qualified service technician to inspect the heater and replace any part of the electrical
system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the
risk of fire, electrical shock or personal injury.
Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position, wait for the fan to stop blowing to
ensure the inside of the heater has been properly cooled. Then remove the electrical plug
from the wall outlet.
SAFETY & AWARENESS
4
● There is a thermostat limiter inside the heater. When the inner temperature over heats
or abnormal heating occurs, the thermostat protective device will cut off power supply
to avoid risk of fire or damage to the heater.
● Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may cause an electric shock or fire, or damage the heater.
● To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use
on soft surfaces, like a bed, where opening may become blocked.
● The heater has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint or flammable liquids are used or stored.
● Use this heater only as described in the manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or injury to persons.
● Always plug heaters directly into a wall outlet/receptacle. Never use with an extension
cord or relocatable power tap (outlet/ power strip).
● This heater is for use on 120 volts.
HEATER LOCATION
When choosing a location for your new heater, ensure that the general instructions are
followed. Also, for best effect, install the heater out of direct sunlight. Cold climate
installation recommendation: when installing this unit against a non-insulated exterior
wall or chase, it is mandatory that the outer walls be insulated to conform to applicable
insulation codes.
ELECTRICAL CONNECTION
A 15 AMP, 120 Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably,
the heater will be on a dedicated circuit as other appliances on the same circuit may cause
the circuit breaker to trip or the fuse to blow when the heater is in operation.
CAUTION: Do not exceed the current rating of the current tap. Always plug heaters directly
into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap
(outlet/ power strip).
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other combustibles at least 3 feet (0.6 m) from
the front of the heater and away from the sides.
SAFETY & AWARENESS
5
MAINTENANCE
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs
or rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this heater if any part of it has been under water. Immediately call
a qualified service technician to inspect the heater and replace any part of the electrical
system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the
risk of fire, electrical shock or personal injury.
Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position, wait for the fan to stop blowing to
ensure the inside of the heater has been properly cooled. Then remove the electrical plug
from the wall outlet.
WALL INSTALLATION
FEET INSTALLATION
(Models HS-1000-WA only)
6
1
2
3
1. Use the included level
to ensure you mark the
guide holes correctly
1. Slide the two ends of the feet together so that the
holes align together. Align the hooks on the feet with
open slots at the boom of the HS-1000-WA
2. Once the hooks have
been inserted into the slots
underneath the unit, gently
slide the feet back to lock
them into place. Begin
to thread the wing-nut
through the hole unl it has
fully ghtened.
3. To remove feet from
unit, unscrew the wing-nut
and Gently pull the feet
back and up from the unit
to unhook the feet.
3. Hang the heater onto
the screws
7
2. Drill holes for included
anchors. Insert included
anchors and screws
WALL INSTALLATION
FEET INSTALLATION
(Models HS-1000-WA only)
6
1
2
3
1. Use the included level
to ensure you mark the
guide holes correctly
1. Slide the two ends of the feet together so that the
holes align together. Align the hooks on the feet with
open slots at the boom of the HS-1000-WA
2. Once the hooks have
been inserted into the slots
underneath the unit, gently
slide the feet back to lock
them into place. Begin
to thread the wing-nut
through the hole unl it has
fully ghtened.
3. To remove feet from
unit, unscrew the wing-nut
and Gently pull the feet
back and up from the unit
to unhook the feet.
3. Hang the heater onto
the screws
7
2. Drill holes for included
anchors. Insert included
anchors and screws
WALL INSTALLATION
FEET INSTALLATION
(Models HS-1500-PHX only)
1
2
3
1. Use the included level
to ensure you mark the 4
guide holes correctly
1. Connect the two of the feet with the center locking
piece so that the holes align together. Align the hooks on
the feet with open slots at the boom of the HS-1000-PHX
2. Drill holes for included
anchors. Insert included
anchors and screws
2. Once the hooks have been inserted into the slots un-
derneath the unit, gently slide the feet back to lock them
into place. Begin to thread the wing-nut through the hole
unl it has fully ghtened.
3. To remove feet from unit, unscrew the wing-nut and
Gently pull the feet back and up from the unit to unhook
the feet.
3. Hang the heater onto
the screws
WALL INSTALLATION
FEET INSTALLATION
(Models HS-1500-PHX only)
1
2
3
1. Use the included level
to ensure you mark the 4
guide holes correctly
1. Connect the two of the feet with the center locking
piece so that the holes align together. Align the hooks on
the feet with open slots at the boom of the HS-1000-PHX
2. Drill holes for included
anchors. Insert included
anchors and screws
2. Once the hooks have been inserted into the slots un-
derneath the unit, gently slide the feet back to lock them
into place. Begin to thread the wing-nut through the hole
unl it has fully ghtened.
3. To remove feet from unit, unscrew the wing-nut and
Gently pull the feet back and up from the unit to unhook
the feet.
3. Hang the heater onto
the screws
OPERATIONS & CONTROLS
8
1 On/OBuon
2 Fahrenheit&Celsius
3 UpandDownArrows
3 UpandDownArrows
1 Fahrenheit&Celsius
2 On/OBuon
CONTROL
PANEL
CONTROL
PANEL
9
OPERATIONS & CONTROLS
POWER
● Once the heater is plugged into the outlet it will be in standby mode.
● The On/Off button needs to be pressed in order to turn on the heater and operate the
remote control.
● The power is automacally adjusted by the built-in program and works as follows
1. If the room temperature is 1 °F or 1 °C higher than the preset temperature, it
switches o all heang power, but the On/O light will remain on(red) and the leaf
light be o.
2. If the room temperature is 1 °F or 1 °C lower than the preset temperature, it will
turn on all heang elements (full power), the On/O light will be red, and the leaf
light is On(red).
3. If the room temperature is between upper temp and lower temp, it switches on only
one group of heang elements (half power), the On/O light will be red, and the leaf
light is On(green)
For instance:
Preset temperature: 72 °F
If room temperature is 74 °F, no heang (no power)
If room temperature is 71 °F, or 72 °F, or 73 °F, half heang power (green leaf)
If room temperature is lower than 71 °F (70 °F, 69 °F....) , full power (red leaf)
SELECTING CELSIUS AND FAHRENHEIT
● By pressing the “UP” and “DOWN” buttons at the same time for 3 seconds you can set
the heater to function and display in Celsius or Fahrenheit.
NOTE: Switching between Celsius and Fahrenheit can only be performed using the
Control Panel on the heater and is not available using the remote control.
MODEL# :
HS-1000-WX
HS-1000-WA
MODEL# : HS-1500-PHX
OPERATIONS & CONTROLS
8
1 On/OBuon
2 Fahrenheit&Celsius
3 UpandDownArrows
3 UpandDownArrows
1 Fahrenheit&Celsius
2 On/OBuon
CONTROL
PANEL
CONTROL
PANEL
9
OPERATIONS & CONTROLS
POWER
● Once the heater is plugged into the outlet it will be in standby mode.
● The On/Off button needs to be pressed in order to turn on the heater and operate the
remote control.
● The power is automacally adjusted by the built-in program and works as follows
1. If the room temperature is 1 °F or 1 °C higher than the preset temperature, it
switches o all heang power, but the On/O light will remain on(red) and the leaf
light be o.
2. If the room temperature is 1 °F or 1 °C lower than the preset temperature, it will
turn on all heang elements (full power), the On/O light will be red, and the leaf
light is On(red).
3. If the room temperature is between upper temp and lower temp, it switches on only
one group of heang elements (half power), the On/O light will be red, and the leaf
light is On(green)
For instance:
Preset temperature: 72 °F
If room temperature is 74 °F, no heang (no power)
If room temperature is 71 °F, or 72 °F, or 73 °F, half heang power (green leaf)
If room temperature is lower than 71 °F (70 °F, 69 °F....) , full power (red leaf)
SELECTING CELSIUS AND FAHRENHEIT
● By pressing the “UP” and “DOWN” buttons at the same time for 3 seconds you can set
the heater to function and display in Celsius or Fahrenheit.
NOTE: Switching between Celsius and Fahrenheit can only be performed using the
Control Panel on the heater and is not available using the remote control.
MODEL# :
HS-1000-WX
HS-1000-WA
MODEL# : HS-1500-PHX
OPERATIONS & CONTROLS
WASHABLE LIFETIME FILTER SYSTEM
Heat Storm™ Infrared Heaters come equipped with a washable lifetime filter which is easy
to clean. (The manufacturer recommends the filter to be cleaned regularly as needed.) To
do this, follow these steps:
● Press both tabs to remove the filter cover and remove the filter, noting which side of
the filter receives air flow into the heater.
● Run warm tap water over the filter, the opposite direction of air flow, until water runs
clear. The filter might excrete some filtered residue, so be cautious not to drip on any
stain-able surfaces such as carpeting. You can also soak the filter in water mixed with
a small amount of mild dish soap (remember to rinse well with clean water after
soaking filter).
● Shake the filter over a sink until excess water is removed and allow it to drip dry
completely before reinstalling.
● DO NOT force or attempt to speed the filter drying process by using any
alternative methods.
● ENSURE that the filter is completely dry before inserting back into the air inlet and
replacing covers.
● Reinstall the filter and replace cover.
WARNING
ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD ONLY BE PERFORMED
BY AN AUTHORIZED SERVICE REPRESENTATIVE
1110
OPERATIONS & CONTROLS
SETTING TEMPERATURE
● When pressing either the up or down buttons the display will enter temperature setting
mode. The heater will indicate that it is in temperature setting mode when the
numbers begin to blink.
● When in temperature setting mode, pressing the up and down buttons will change the
thermostat by 1 °F or by 1 °C.
● The default set temperature of the heater is 72° F (22° C).
● After 5 seconds without control input the display will exit temperature setting mode
and show the current ambient temperature.
NOTE: After the heater function or power is shutoff the blower will continue to run for
several minutes to cool the internal components.
CHILD LOCK FEATURE
● Press the On/O buon for 5 seconds to engage child lock.
NOTE: Setting the child lock feature can only be performed using the
Control Panel on the heater and is not available using the remote control.
THERMOSTAT CALIBRATION
Thermostat readings can vary based on the environment. If desired, the thermostat on the
heater can be manually calibrated to match central HVAC system.
NOTE: Thermostat calibration can only be performed using the Control Panel on the heater
and is not available using the remote control.
NOTE: Typically Heat Storm Infrared Heater thermostats are more accurate than home
central thermostats. Changing your Heat Storm Infrared Heater to match your central
system may reduce its efficiency.
1. Press the On/Off button and hold all three buttons down for 10 seconds to
begin calibration.
2. Use the up and/or down buttons to adjust the thermostat.
3. After 5 seconds without control input the heater will exit thermostat calibration.
OPERATIONS & CONTROLS
WASHABLE LIFETIME FILTER SYSTEM
Heat Storm™ Infrared Heaters come equipped with a washable lifetime filter which is easy
to clean. (The manufacturer recommends the filter to be cleaned regularly as needed.) To
do this, follow these steps:
● Press both tabs to remove the filter cover and remove the filter, noting which side of
the filter receives air flow into the heater.
● Run warm tap water over the filter, the opposite direction of air flow, until water runs
clear. The filter might excrete some filtered residue, so be cautious not to drip on any
stain-able surfaces such as carpeting. You can also soak the filter in water mixed with
a small amount of mild dish soap (remember to rinse well with clean water after
soaking filter).
● Shake the filter over a sink until excess water is removed and allow it to drip dry
completely before reinstalling.
● DO NOT force or attempt to speed the filter drying process by using any
alternative methods.
● ENSURE that the filter is completely dry before inserting back into the air inlet and
replacing covers.
● Reinstall the filter and replace cover.
WARNING
ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD ONLY BE PERFORMED
BY AN AUTHORIZED SERVICE REPRESENTATIVE
1110
OPERATIONS & CONTROLS
SETTING TEMPERATURE
● When pressing either the up or down buttons the display will enter temperature setting
mode. The heater will indicate that it is in temperature setting mode when the
numbers begin to blink.
● When in temperature setting mode, pressing the up and down buttons will change the
thermostat by 1 °F or by 1 °C.
● The default set temperature of the heater is 72° F (22° C).
● After 5 seconds without control input the display will exit temperature setting mode
and show the current ambient temperature.
NOTE: After the heater function or power is shutoff the blower will continue to run for
several minutes to cool the internal components.
CHILD LOCK FEATURE
● Press the On/O buon for 5 seconds to engage child lock.
NOTE: Setting the child lock feature can only be performed using the
Control Panel on the heater and is not available using the remote control.
THERMOSTAT CALIBRATION
Thermostat readings can vary based on the environment. If desired, the thermostat on the
heater can be manually calibrated to match central HVAC system.
NOTE: Thermostat calibration can only be performed using the Control Panel on the heater
and is not available using the remote control.
NOTE: Typically Heat Storm Infrared Heater thermostats are more accurate than home
central thermostats. Changing your Heat Storm Infrared Heater to match your central
system may reduce its efficiency.
1. Press the On/Off button and hold all three buttons down for 10 seconds to
begin calibration.
2. Use the up and/or down buttons to adjust the thermostat.
3. After 5 seconds without control input the heater will exit thermostat calibration.
TROUBLESHOOTING GUIDE
When I power the heater ON
it doesn’t blow any air at rst
The heater is funconing as it should. The rst 15
seconds allows the infrared elements to get hot so that
once the fan does begin to blow it will move warm air
into the room.
Why doesn’t my heaters
temperature match my
central heang thermostat?
All thermostats vary in their temperature seng. In
most cases the central heang thermostat is not as
accurate as your Heat Storm heaters thermostat.
However, you can calibrate your Heat Storm heater’s
thermostat to match your central heang thermostat if
you choose. Please see the “Calibraon” secon of this
manual.
The heater keeps blowing air
when the leaf symbol is not
red or green
The heater is funconing as it should. This is the cool
down phase. The heater will run for several minutes to
cool down the internal components. This increases the
lifespan of the infrared elements.
The heater does not blow
warm air
A -Check if the air inlet is blocked or the air lter is dirty
and needs to be cleaned.
B -The ambient temperature is higher than the
thermostat seng.
C - Disconnect the unit from the wall outlet for 2 hours.
Aer 2 hours plug the unit back into wall outlet. If the
problem persists call customers service.
12
QUESTIONS & ANSWERS
13
QUESTIONS ANSWERS
Why does the Blower Fan
keep running aer I have
turned o the unit?
The Blower Fan will connue to run unl the heat chamber
has cooled down. Aer a few minutes the fan will shut
o automacally. This ensures that the quartz infrared
heang elements are cooled properly helping to ensure
the longevity of your heater.
Can the heang elements be
replaced
Yes. Contact an authorized repair center. Generally, this is
the store where you purchased your heater.
My cord is geng very hot,
especially at the plug. Is that
normal?
No. Most likely the problem is that the connecon from
the wall wiring to the outlet is faulty and is causing the
outlet and plug to overheat. Also, make sure there
are not too many appliances plugged into outlets on a
single circuit. If the problems persist consult a qualied
electrician.
The heater’s airow seems to
have diminished?
Make sure the air inlet is not blocked and that the lter
is clean. Follow the Filter Maintenance procedure in the
Operaon Instrucons secon.
Once I inially plug the unit
in and turn it on, how long
will it take to heat my room?
Generally, it takes about a half hour. Please remember that
with any type of heang process there are many variables;
size of the room, how well the room is insulated, how
many doors/windows, how much bare concrete (which
acts as a heat sink with any type of heang), the opening
and closing of an exterior door, etc… Therefore, heang
performance will vary in every environment.
Can I use the heater to heat
mulple rooms at the same
me?
Yes. Keep in mind the heang will vary based on how open
your oor plan is and the sizes of the rooms involved. Our
suggeson, give it a try and see what works best for you.
My Heater never seems to
reach the set temperature, it
just keeps running.
There are several possible causes. Make sure the lter(s)
are clean. If the room is dray or poorly insulated the
thermostat sensor may be taking an inaccurate reading.
Make sure to keep doors closed so that the heater can
heat the room. Also, ensure that the heater is plugged into
an interior wall and is not below a window. Oen, when a
heater is below a window the cool air from the window is
causing an inaccurate temperature reading.
TROUBLESHOOTING GUIDE
When I power the heater ON
it doesn’t blow any air at rst
The heater is funconing as it should. The rst 15
seconds allows the infrared elements to get hot so that
once the fan does begin to blow it will move warm air
into the room.
Why doesn’t my heaters
temperature match my
central heang thermostat?
All thermostats vary in their temperature seng. In
most cases the central heang thermostat is not as
accurate as your Heat Storm heaters thermostat.
However, you can calibrate your Heat Storm heater’s
thermostat to match your central heang thermostat if
you choose. Please see the “Calibraon” secon of this
manual.
The heater keeps blowing air
when the leaf symbol is not
red or green
The heater is funconing as it should. This is the cool
down phase. The heater will run for several minutes to
cool down the internal components. This increases the
lifespan of the infrared elements.
The heater does not blow
warm air
A -Check if the air inlet is blocked or the air lter is dirty
and needs to be cleaned.
B -The ambient temperature is higher than the
thermostat seng.
C - Disconnect the unit from the wall outlet for 2 hours.
Aer 2 hours plug the unit back into wall outlet. If the
problem persists call customers service.
12
QUESTIONS & ANSWERS
13
QUESTIONS ANSWERS
Why does the Blower Fan
keep running aer I have
turned o the unit?
The Blower Fan will connue to run unl the heat chamber
has cooled down. Aer a few minutes the fan will shut
o automacally. This ensures that the quartz infrared
heang elements are cooled properly helping to ensure
the longevity of your heater.
Can the heang elements be
replaced
Yes. Contact an authorized repair center. Generally, this is
the store where you purchased your heater.
My cord is geng very hot,
especially at the plug. Is that
normal?
No. Most likely the problem is that the connecon from
the wall wiring to the outlet is faulty and is causing the
outlet and plug to overheat. Also, make sure there
are not too many appliances plugged into outlets on a
single circuit. If the problems persist consult a qualied
electrician.
The heater’s airow seems to
have diminished?
Make sure the air inlet is not blocked and that the lter
is clean. Follow the Filter Maintenance procedure in the
Operaon Instrucons secon.
Once I inially plug the unit
in and turn it on, how long
will it take to heat my room?
Generally, it takes about a half hour. Please remember that
with any type of heang process there are many variables;
size of the room, how well the room is insulated, how
many doors/windows, how much bare concrete (which
acts as a heat sink with any type of heang), the opening
and closing of an exterior door, etc… Therefore, heang
performance will vary in every environment.
Can I use the heater to heat
mulple rooms at the same
me?
Yes. Keep in mind the heang will vary based on how open
your oor plan is and the sizes of the rooms involved. Our
suggeson, give it a try and see what works best for you.
My Heater never seems to
reach the set temperature, it
just keeps running.
There are several possible causes. Make sure the lter(s)
are clean. If the room is dray or poorly insulated the
thermostat sensor may be taking an inaccurate reading.
Make sure to keep doors closed so that the heater can
heat the room. Also, ensure that the heater is plugged into
an interior wall and is not below a window. Oen, when a
heater is below a window the cool air from the window is
causing an inaccurate temperature reading.
15
QUESTIONS ANSWERS
My home is not insulated
very well, will this heater
help me?
Yes, but keep in mind that rooms with lile insulaon will
not retain the heat as eciently and may result in your
heater running longer or more oen.
Can I use the heater if I have
vaulted or cathedral ceilings?
Yes, but it may take longer to heat the room inially. Once
the room has reached the desired temperature it will cycle
on and o accordingly.
Can the heater be used in a
bathroom?
Yes, only the models listed can used in the bathroom (HS-
1000-WA, HS-1000-WX, HS-1500-PHX).
Will I be able to use the
heater in a basement or
garage?
Yes, if the basement is nished with drywall and carpet.
Otherwise we recommend you use our Heat Storm
Outdoor Infrared Heaters for this heang need. For more
informaon visit heatstorm.com
Can I use more than one
heater at a me?
Yes, make sure they are not on the same electrical circuit.
Each heater and appliance should be on its own circuit.
Can I use the heater on a job/
construcon site?
Our outdoor infrared heaters are recommended for non-
insulated or outdoor environments. For more informaon
visit heatstorm.com
Can I move the heater
around while it is operang?
It is not recommended to move any portable heater while
it is operang. We recommend turning the heater to
the o posion and moving the heater once the fan has
completely turned o.
What is the life expectancy
for the Quartz Elements?
Average element life is 20,000 hours. The Quartz Elements
are replaceable by an authorized service dealer.
What is Zone Heang? Zone heang implies that there are mulple areas in any
given home or business where climate is best controlled by
heaters that generate and deliver heat in each area or zone
AND regulate temperature in each area or zone with its
own thermostat. Zone Heang is the opposite of central
heang which generally relies on a single thermostat to
determine climate control for other areas of the house or
business. Central heang also requires ducng to deliver
heat, which is very inecient.
QUESTIONS & ANSWERS
14
QUESTIONS & ANSWERS
QUESTIONS ANSWERS
Can I use the heater and
another appliance at the
same me?
Yes, as long as they are not on the same electrical circuit.
Heat Storm Infrared Heaters are considered to be an
appliance. You should not run more than one large
appliance on a single circuit breaker. Your heater, freezer,
refrigerator, microwave oven, washing machine, dryer, and
other such appliances should not share a circuit breaker.
Can I use an extension cord,
surge protector, or power
strip with my heater?
It is not recommended. Heat Storm heaters are designed
to plug directly into a grounded 110 volt 15 amp or higher
circuit receptacle (outlet). However, if you have to use an
extension cord, the cord should be No. 14 AWG minimum
size and rated not less than 1875 was. The extension cord
should be a 3 wire cord with a grounding type cord and
plug connector.
I don’t have a grounded
outlet; can I use a cord
adapter or remove the
grounding plug?
NO. If you don’t have a grounded outlet, contact a licensed
electrician in your area for advice. Removing or altering
any part of the heater will void the warranty.
What happens if I unplug the
unit before the blower has
nished it’s cooling down
cycle?
When a heater is unplugged in working status ( On/O key
is in red), the fan will blow when the heater is plugged in
again. When a heater is unplugged in Standby status(On/
O key is in blue), the fan will not blow when the heater
plugs in again, however, if the heater did not nishing the
cooling procedure when it was unplugged, the fan will
blow immediately when the heater turns on by pressing
On/O key( On/O key changes to red)
15
QUESTIONS ANSWERS
My home is not insulated
very well, will this heater
help me?
Yes, but keep in mind that rooms with lile insulaon will
not retain the heat as eciently and may result in your
heater running longer or more oen.
Can I use the heater if I have
vaulted or cathedral ceilings?
Yes, but it may take longer to heat the room inially. Once
the room has reached the desired temperature it will cycle
on and o accordingly.
Can the heater be used in a
bathroom?
Yes, only the models listed can used in the bathroom (HS-
1000-WA, HS-1000-WX, HS-1500-PHX).
Will I be able to use the
heater in a basement or
garage?
Yes, if the basement is nished with drywall and carpet.
Otherwise we recommend you use our Heat Storm
Outdoor Infrared Heaters for this heang need. For more
informaon visit heatstorm.com
Can I use more than one
heater at a me?
Yes, make sure they are not on the same electrical circuit.
Each heater and appliance should be on its own circuit.
Can I use the heater on a job/
construcon site?
Our outdoor infrared heaters are recommended for non-
insulated or outdoor environments. For more informaon
visit heatstorm.com
Can I move the heater
around while it is operang?
It is not recommended to move any portable heater while
it is operang. We recommend turning the heater to
the o posion and moving the heater once the fan has
completely turned o.
What is the life expectancy
for the Quartz Elements?
Average element life is 20,000 hours. The Quartz Elements
are replaceable by an authorized service dealer.
What is Zone Heang? Zone heang implies that there are mulple areas in any
given home or business where climate is best controlled by
heaters that generate and deliver heat in each area or zone
AND regulate temperature in each area or zone with its
own thermostat. Zone Heang is the opposite of central
heang which generally relies on a single thermostat to
determine climate control for other areas of the house or
business. Central heang also requires ducng to deliver
heat, which is very inecient.
QUESTIONS & ANSWERS
14
QUESTIONS & ANSWERS
QUESTIONS ANSWERS
Can I use the heater and
another appliance at the
same me?
Yes, as long as they are not on the same electrical circuit.
Heat Storm Infrared Heaters are considered to be an
appliance. You should not run more than one large
appliance on a single circuit breaker. Your heater, freezer,
refrigerator, microwave oven, washing machine, dryer, and
other such appliances should not share a circuit breaker.
Can I use an extension cord,
surge protector, or power
strip with my heater?
It is not recommended. Heat Storm heaters are designed
to plug directly into a grounded 110 volt 15 amp or higher
circuit receptacle (outlet). However, if you have to use an
extension cord, the cord should be No. 14 AWG minimum
size and rated not less than 1875 was. The extension cord
should be a 3 wire cord with a grounding type cord and
plug connector.
I don’t have a grounded
outlet; can I use a cord
adapter or remove the
grounding plug?
NO. If you don’t have a grounded outlet, contact a licensed
electrician in your area for advice. Removing or altering
any part of the heater will void the warranty.
What happens if I unplug the
unit before the blower has
nished it’s cooling down
cycle?
When a heater is unplugged in working status ( On/O key
is in red), the fan will blow when the heater is plugged in
again. When a heater is unplugged in Standby status(On/
O key is in blue), the fan will not blow when the heater
plugs in again, however, if the heater did not nishing the
cooling procedure when it was unplugged, the fan will
blow immediately when the heater turns on by pressing
On/O key( On/O key changes to red)
16 17
QUESTIONS & ANSWERS
HAVE QUESTIONS THAT
ARE NOT LISTED?
PLEASE CALL US AT
1-877-891-7333
OR EMAIL US AT
ORDERS@HEATSTORM.COM
VISIT US AT
WWW.HEATSTORM.COM
FOR MORE PRODUCT
INFORMATION
1 YEAR LIMITED WARRANTY
The manufacturer warrants this product to be free from manufacturing and material
defects for a period of 1 year from date of purchase, subject to the following condions
and limitaons.
1. Install and operate this Electric Heater in accordance with the
installaon and operang instrucons furnished with the
product at all mes. Any unauthorized repair, alteraon, willful
abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the
original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s)
found to be defecve in material or workmanship, provided
that such part(s) have been subjected to normal condions
of use and service, aer said defect is conrmed by the
manufacturer’s inspecon.
4. The manufacturer may, at its discreon, fully discharge
all obligaons with respect to this warranty by refunding the
wholesale price of the defecve part(s).
5. Any installaon, labor, construcon, transportaon, or other
related costs/expenses arising from defecve part(s), repair,
replacement, or otherwise of same, will not be covered by
this warranty, nor shall the manufacturer assume responsibility
for same.
6. The owner/user assumes all other risks, if any, including the
risk of any direct, indirect or consequenal loss or damage
arising out of the use, or inability to use the product, except as
provided by law.
16 17
QUESTIONS & ANSWERS
HAVE QUESTIONS THAT
ARE NOT LISTED?
PLEASE CALL US AT
1-877-891-7333
OR EMAIL US AT
ORDERS@HEATSTORM.COM
VISIT US AT
WWW.HEATSTORM.COM
FOR MORE PRODUCT
INFORMATION
1 YEAR LIMITED WARRANTY
The manufacturer warrants this product to be free from manufacturing and material
defects for a period of 1 year from date of purchase, subject to the following condions
and limitaons.
1. Install and operate this Electric Heater in accordance with the
installaon and operang instrucons furnished with the
product at all mes. Any unauthorized repair, alteraon, willful
abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the
original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s)
found to be defecve in material or workmanship, provided
that such part(s) have been subjected to normal condions
of use and service, aer said defect is conrmed by the
manufacturer’s inspecon.
4. The manufacturer may, at its discreon, fully discharge
all obligaons with respect to this warranty by refunding the
wholesale price of the defecve part(s).
5. Any installaon, labor, construcon, transportaon, or other
related costs/expenses arising from defecve part(s), repair,
replacement, or otherwise of same, will not be covered by
this warranty, nor shall the manufacturer assume responsibility
for same.
6. The owner/user assumes all other risks, if any, including the
risk of any direct, indirect or consequenal loss or damage
arising out of the use, or inability to use the product, except as
provided by law.
1 YEAR LIMITED WARRANTY
7.
8.
9.
This warranty is void if:
IF WARRANTY SERVICE IS NEEDED
HEAT STORM
1 YEAR LIMITED WARRANTY
7.
8.
9.
This warranty is void if:
IF WARRANTY SERVICE IS NEEDED
HEAT STORM
