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20
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What To Do
Condensation This usually happens when ● This is normal. After the water in the tank warms
a new water heater is up the condensation will disappear. If, however, the
filled for the first time. condition persists, examine the piping and fittings
for possible leaks.
Moisture from the products ● This is normal and will disappear in time. Excessive
of combustion condensing condensation can cause pilot outage.
on the tank surface.
An undersized water ● Use a water heater size that meets the requirements
heater will cause of your needs.
condensation. ● Contact a qualified service technician for service.
Yellow flame Scale on top of the burner. ● Contact a qualified service technician for service.
or sooting
Combustion air inlets or ● Remove lint or debris and inspect air inlet opening
flue-way restricted. for restriction.
Not enough combustion or ● Proper operation of the water heater requires air for
ventilation air supplied to combustion and ventilation. See the Combustion and
the water heater location. Ventilation Air information in the Locating the water
heater section of this manual.
Improper fuel or ● Check fuel type and Contact a qualified service
fuel conversion technician to specify fuel type.
Wrong main burner assembly ● Contact a qualified service technician for service.
Unable to light Air in gas line. ● Contact a qualified service technician to purge the
the pilot air from the gas line.
Pilot burner/orifice clogged. ● The pilot should be cleaned or replaced by a qualified
service technician.
Pilot tube pinched or ● The pilot should be cleaned, repaired or replaced by a
clogged. qualified service technician.
Gas Cock Knob not ● See the "Lighting the Water Heater" section of this
positioned correctly. manual.
Pilot does not stay Loose thermocouple. ● The connection at the gas control (thermostat) should be
lit when the RED tightened by a qualified service technician.
Thermocouple defective. ● The thermocouple should be replaced by a qualified
service technician.
Safety magnet defective. ● The gas control (thermostat) should be replaced by a
qualified service technician.
Gas Control (thermostat's) ● The gas control (thermostat) should be replaced by a
single use gas shut-off device service technician.
has opened.
!
CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent connectors or
other safety devices. Refer repairs to qualified service personnel.
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