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18
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or removing
stains (cont.)
Not using HE detergent, using too much
HE detergent.
The suds from regular detergent can prevent washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based on load
size and soil level.
Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash temperature to
improve cleaning.
If using Quick cycle, wash only a few items.
Use Whites Normal cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Using the wrong detergent
concentration level.
The correct detergent concentration level must be used, and the washer
must be set to the correct concentration level. See “Changing detergent
concentration level” under “Dispensers.”
Odors Monthly maintenance not done as
recommended.
Run the Clean Washer cycle after every 30 washes. See “Washer Care”
in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Not using HE detergent, using too much
HE detergent.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See “Washer Care” section.
Fabric Damage Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before washing to
avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if the load is
tightly packed.
Load items in loose heaps evenly around washplate.
Load items should move freely during wash to avoid damage.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Garment care instructions may not have
been followed.
Always read and follow garment manufacturer’s care label instructions.
See the “Cycle Guide” to match your load with the best cycle.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading and
unloading washer.
Do not use the liquid chlorine bleach and Oxi products at the
same time.
First try the solutions suggested here for assistance and to possibly avoid a service call.
TROUBLESHOOTING
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