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Limited Warranty (ONLY FOR U.S.A.)
59
(ENG) DVQX2023
Limited Warranty (ONLY FOR U.S.A.)
Panasonic ProductsLimited Warranty
Limited Warranty Coverage (For USA Only)
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the
period indicated on the chart below, which starts with the date of original purchase
(“warranty period”), at its option either (a) repair your product with new or refurbished parts,
(b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price.
The decision to repair, replace or refund will be made by the warrantor.
Product or Part Name Parts Labor
1 Year 90 Days4K Video Camera
All included Accessories
(Except Non-Rechargeable Batteries)
90 Days
10 Days
Not Applicable
Only Non-Rechargeable Batteries
Not Applicable
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty
period, there will be no charge for parts. This Limited Warranty excludes both parts and labor for
non-rechargeable batteries, antennas, and cosmetic parts (cabinet). This warranty only applies
to products purchased and serviced in the United States. This warranty is extended only to
the original purchaser of a new product which was not sold “as is”.
Mail-In Service--Online Repair Request
Online Repair Request
To submit a new repair request and for quick repair status visit our Web Site at
http://shop.panasonic.com/support.
When shipping the unit, carefully pack, include all supplied accessories listed in the Owner’s
Manual, and send it prepaid, adequately insured and packed well in a carton box. When shipping
Lithium Ion batteries please visit our Web Site at http://shop.panasonic.com/support as Panasonic
is committed to providing the most up to date information. Include a letter detailing the complaint,
a return address and provide a daytime phone number where you can be reached.
A valid registered receipt is required under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL BE
REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE
OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF
PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER
normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which
occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which
result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation,
set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning
damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel, office,
restaurant, or other business or rental use of the product, or service by anyone other than a Factory Service
Center or other Authorized Servicer, or damage that is attributable to acts of God.
HC-X1500_X2000-DVQX2023_eng.book 59 ページ ２０２０年１月６日 月曜日 午後３時１７分
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