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T RO UBL E SHO O T I N G
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE (cont.)
Problem Possible Causes Solutions
Washer fills with
water slowly or not
at all, or the display
shows:
Washer will not
turn on
Musty or mildewy
odor in washer
• Water supply faucets are not
open fully.
• Water line hoses are kinked,
pinched, or bent.
• Water inlet fi lters are clogged.
• Water pressure to faucet or
house is too low.
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• The door is not closed
properly.
• Incorrect or too much
detergent has been used.
• Inside of tub not cleaned
properly.
• Make sure that the water faucets are open fully.
• Make sure the hoses are not kinked or pinched. Be careful
when moving the washer.
• Clean the inlet fi lters. See the Care and Cleaning section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload, have it
corrected by a qualifi ed electrician.
• Make sure that the door is closed properly and press
the START/PAUSE button. After starting a cycle, it may
take a few moments before the drum begins to turn or
spin. The washer will not spin unless the door is locked
(DOOR LOCK will appear in the display).
• If the door is closed and locked and the open door error
message is displayed, call for service.
• Use only HE (High-Effi ciency) detergent in accordance with
the manufacturer’s instructions.
• Never use more than TWO tablespoons (1 oz. or 30 ml) of
detergent or more than TWO teaspoons (½ oz. or 15 ml) of
softener or bleach.
• Run the TUB CLEAN cycle regularly. Be sure to wipe around
and under the door seal frequently.
• Clean around door seal/glass to prevent odor or mildew
1. wipe dry the door seal/glass and the door opening area
2. wipe around the inner drum/door seal and the lower door
seal
Washer won’t
spin, or the display
shows:
• The washer automatically
adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating conditions.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the selected
cycle.
Wash cycle time is
longer than usual
Door will not
unlock when cycle
is stopped or
paused
• Interior temperature of washer
is too high.
• Water level in washer is too
high.
• The washer door has a safety lock to prevent burns. Allow
the washer to cool until the DOOR LOCK indicator turns off
in the display.
• Allow the washer to complete the programmed cycle, or
run the DRAIN & SPIN cycle to drain the water.
Water in the washer
drains slowly or not
at all, or the display
shows:
• Drain hose is bent, pinched, or
clogged.
• The drain fi lter is clogged.
• Make sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
• Clean the drain fi lter. See the Care and Cleaning section.
Wrinkling
• Washer not unloaded
promptly.
• Washer overloaded.
• Hot and cold water inlet hoses
are reversed.
• Always remove items from the washer as soon as the cycle
is completed.
• The washer can be fully loaded, but the drum should not be
tightly packed with items. The door of the washer should
close easily.
• Hot water rinse can set wrinkles in garments. Check the
inlet hose connections.
30
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