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T RO UBL E SHO O T I N G
TROUBLESHOOTING
NORMAL SOUNDS YOU MAY HEAR
Problem Possible Causes Solutions
Rattling and
clanking noise
Thumping sound
Water leaking
around washer
• Foreign objects, such as
keys, coins, or safety pins,
may be in drum or pump.
• Heavy wash loads may
produce a thumping sound.
• Washer load may be out
of balance.
• Shipping bolts and/or
packaging materials not
removed.
• Wash load may be unevenly
distributed in the drum.
• Not all leveling feet are resting
fi rmly on the fl oor.
• Floor not rigid enough.
• Fill hose connection is loose
at tap or washer.
• House drain pipes are
clogged.
• Stop washer and check drum and drain fi lter for
foreign objects. If noise continues after washer is
restarted, call for service.
• This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
• Stop and redistribute wash load.
• See Installation Instructions for removing shipping
bolts and packaging.
• Stop washer and rearrange wash load.
• Adjust the leveling feet. Make sure all four feet are in
fi rm contact with the fl oor while the washer is in the
spin cycle with a load.
• Make sure that the fl oor is solid and does not fl ex.
Refer to Flooring in the Installation section.
• Check the hoses. Check and tighten hose
connections.
• Unclog the drain pipe. Contact a plumber if
necessary.
The following sounds may be heard while the
washer is operating. They are normal.
Clicking
Door lock relay when the door locks and unlocks.
Spraying or hissing
Water spraying or circulating during the cycle.
Humming or gurgling
Drain pump pumping water from the washer at
the end of a cycle.
Splashing
Clothes tumbling in the drum during the wash
and rinse cycles.
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If your washer does not function properly or at all, check the following before
you call for service.
Vibrating noise
Excessive sudsing
• Too much detergent or
incorrect detergent.
• Reduce detergent amount or use low-sudsing
detergent.
Only use detergent with the HE
(High-Effi ciency) logo.
Staining
• Add laundry products to the
washer drum.
• Washer not unloaded
promptly.
• Clothes not sorted properly.
• Load the laundry products into the dispenser.
• Always remove items from the washer as soon as
the cycle is completed.
• Always wash dark colors separately from light colors
and whites to prevent discoloration. If possible, do
not wash heavily soiled items with lightly soiled
ones.
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