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35
PROBLEM POSSIBLE CAUSES SOLUTIONS
The water and ice
dispenser will not operate
properly
The refrigerator is not connected to
a water supply or the water supply
shutoff valve is not turned on.
Connect the refrigerator to the water supply and turn the water
shutoff valve fully open.
There is a kink in the water source
line
A kink in the water line can reduce water ow from the
water dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.
The refrigerator has just been
installed.
Flush and ll the water system. See “Water and Ice Dispensers.”
The water pressure to the house is
not at or above 35 psi (241 kPa).
The water pressure to the house determines the ow from the
dispenser. See “Water Supply Requirements.”
A reverse osmosis water ltration
system is connected to your cold
water supply.
A reverse osmosis water ltration system can decrease water
pressure. See “Water Supply Requirements.”
The water lter may be clogged. Remove the water lter and operate dispenser. If water ow
increases, your lter is clogged and needs to be replaced. See
“Water Filtration System.”
The water lter is installed incorrectly Remove the water lter and reinstall. See “Water Filtration
System.”
The refrigerator door or freezer
drawer is not closed completely.
Close the door or drawer rmly. If it does not close completely,
see “The doors will not close completely.”
The refrigerator doors were recently
removed.
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door. See
“Refrigerator Doors and Drawer.”
Ice is clogged in the ice storage bin
or ice is blocking the ice delivery
chute.
Remove the ice clogging the storage bin and delivery chute,
using a plastic utensil if necessary. Clean the ice delivery chute
and the bottom of the ice storage bin using a warm, damp
cloth, then dry both thoroughly. To avoid clogging and to
maintain a fresh supply of ice, empty the storage bin and clean
both the storage bin and delivery chute every 2 weeks.
The ice dispenser jams
while dispensing crushed
ice
Crushed ice is blocking the ice
delivery chute.
Switch from crushed ice to cubed ice to clear the ice dispenser.
Then switch back to crushed ice.
Water is leaking or
dripping from the
dispenser system
NOTE: A few drops of water
after dispensing is normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after
releasing the dispenser lever.
Water continues to drip
from the dispenser beyond
the rst few drops.
The refrigerator has just been
installed.
Flushing the water system removes the air from the lines which
causes the water dispenser to drip. Flush the water system. See
“Water and Ice Dispensers.”
The water lter was recently installed
or replaced.
Flushing the water system removes the air from the lines which
causes the water dispenser to drip. Flush the water system. See
“Water and Ice Dispensers.”
Water is leaking from the
back of the refrigerator
The water line connections were not
fully tightened.
See “Connecting the Water.”
Recently removed the doors and did
not fully tighten water line connection
See “Refrigerator Doors and Drawer.”
Troubleshooting
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