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33
PROBLEM POSSIBLE CAUSES SOLUTIONS
Temperature is too cold in the
refrigerator/crisper
The refrigerator air vent(s) are blocked. If the air vent located in the top, left, rear corner of the
refrigerator compartment is blocked by items placed
directly in front of it, the refrigerator will get too cold.
Move items away from the air vent.
The controls are not set correctly for the
surrounding conditions.
Adjust the controls a setting warmer. Check the
temperature in 24 hours. See “Using the Controls.”
The ice storage bin is not in the correct
position.
See “Ice Maker and Ice Storage Bin.”
Temperature is too cold in the
pantry drawers
The control is not set correctly for the
items stored in drawer.
Adjust the temperature setting. See “Temperature
Controlled Drawer” in the “Refrigerator Features”
section.
There is interior moisture
buildup
NOTE: Some moisture buildup
is normal.
The room is humid A humid environment contributes to moisture buildup.
The door(s) are opened often or not
closed completely.
Allows humid air to enter the refrigerator. Minimize door
openings and close doors completely.
The door is blocked open Move food packages away from door.
A bin or shelf is in the way Push bin or shelf back into the correct position.
Storing liquid in open containers This adds humidity to the refrigerator interior. Keep all
containers tightly covered.
There is frost/ice buildup in
the freezer compartment
The drawer is opened often or left open. Minimize drawer openings and close drawer completely
after use.
Poor door seal Ensure door seals are making full contact with the
refrigerator cabinet to allow for an adequate seal.
Temperature controls are not set correctly See “Using the Controls” for recommended
temperature settings.
Ice and Water
PROBLEM POSSIBLE CAUSES SOLUTIONS
The ice maker is not
producing ice or is not
producing enough ice
The refrigerator is not connected to a
water supply or the water supply shutoff
valve is not turned on.
Connect refrigerator to water supply and turn water shutoff
valve fully open.
There is a kink in the water source line. A kink in the line can reduce water ow. Straighten the water
source line.
The ice maker is not turned on. Make sure the ice maker is on. See “Ice Maker and Ice
Storage Bin.”
The refrigerator has just been installed. Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
The refrigerator door is not closed
completely.
Close the door rmly. If it does not close completely, see “The
doors will not close completely.”
A large amount of ice was recently
removed.
Allow sufcient time for ice maker to produce more ice. See
“Ice Maker and Ice Storage Bin” for ice production rates.
An ice cube is jammed in the ice maker
ejector arm.
Remove ice from the ejector arm with a plastic utensil.
A water lter is installed on the refrigerator. Remove the water lter and operate the ice maker. If ice
volume improves, then the lter may be clogged or incorrectly
installed. Replace lter or reinstall it correctly.
A reverse osmosis water ltration system
is connected to your cold water supply.
This can decrease water pressure See “Water Supply
Requirements.”
Troubleshooting
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